I ordered 6 items from JB Hi-Fi online for Christmas. Last night I get an email saying 1 item has been deleted as it is no longer being supplied (even though the order was confirmed and money taken for it) and today I get an email saying 1 item is delayed and 'they will let me know later when it is available'. No ETA, nothing..

Terrible, Terrible, Terrible...

Returned a faulty mobile phone to jbhifi store 3 weeks ago and haven't received refund the phone was bought online and picked up at a store DON'T BUY NOTHING FROM JBHIFI ONLINE IT'S A SCAM!!!!!

I purchased a few dvd movies,one was super faulty,tried to explain to JB and said they would look into it,or another department,,then a few days later unexpected a new dvd,delivered to my door,great service,, but nice to communicate and know what's happening,I will buy products from JB again now,thanks again,only wanted a movie which worked correctly and paid for in advance,

I pre ordered a vinyl record through Jb Hi-Fi online,they took my $420 but failed to deliver the product with no communication or refund so far....this situation is still ongoing.

Poor and guys there are not truthful, l phone in for help and they we can help come in I went and they refused which I think is was deliberate .

For click and collect, You will need to queue up with the rest of their customers at the cashiers! When the store is busy, you are stuck. Something that should be fast and easy can be tasking

Ordered multiple things in one order on express delivery, came in 3 seperate deliveries. 2 of which I had to pick up as there wasn't even an attempt to deliver and were days late. Will never EVER purchase from JB HI FI online again if I have to get "delivery".

Two products were damaged, could not of been damaged in this way in transit as was packed well. Products came from seperate stores so is obviously a company policy to send damaged stuff to customers who buy online.

Title. I order the advertised two day delivery and it arrives on a Thursday instead of a Tuesday. They ruin the online store by partnering with Toll, not worth the hassle. The Toll website itself is misleading, you click track delivery from the Jb Hi Fi order it brings you to a screen that says "Missed Delivery" which asks for the card number which they didn't give you, because you didn't actually miss the delivery. The tracking number for the order is next to the individual items on the order confirmation which is easy to miss.

We needed a new phone urgently Ordered Sunday lunchtime, arrived to our door step in a remote Australian town mid morning Wednesday. Amazing service from the online store, would highly recommend buying this way

Ordered vinyls for sons bday paid for express delivery, didnt arrive, complained got no email back, absolutely disgusted with them will never order again. Didnt even have the courtesy to tell me they were contacting suppliers

worst website, when you are searching for a certain product it gives you irrelevant items, when you are scrolling through things pop up and get in the way of you finding the product you are looking for ... source of frustration

Easy to order online very simple. Ordered 3 weeks ago due today, called JB up directly they have stock issues, no contact or email notification, looks like I won’t be getting the item anytime soon..

Purchased a Google pixel 3a online. Arrived with a cracked screen. I submitted a waranty enquiry online and never heard back. Realised GPS doesn't work as the phone doesn't track location and therefore update directions. Submitted another waranty enquiry online with jbhifi and haven't heard back. Big disappointment on multiple accounts.

I was looking at using JB online but after reading the reviews on customer service and delivery problems with TOLL, I will give it a miss. Hopefully things improve for next time.