Ok I'm changing my review. Also asking do not give bad reviews because of delivery delays as it's not their fault - it's toll's
Jb hifi uses toll for delivery - check out toll's reviews
/listings/toll-priority
And you will see why I have requested that jb uses a different company due to the fact that massively late deliveries are seen as a smear on jb hifi itself, which it isn't.
I was waiting, waiting for my delivery but it was so late.I decided that I'd go into the physical store and just buy the darn thing and...Read more

I bought a TV from the on line store. Paid full amount including $59 delivery fee on my credit card. I received a text on Saturday to say my TV would arrive between 1.30pm and 4.30pm Sunday. No TV arrives but JB Hi Fi website says fulfilled!! I ring warehouse who say they can't contact driver or courier company so there is nothing they can do. Next thing I get s text with a link to a tracking system that says the driver is 8 minutes away. I can see the driver has taken a wrong turn and is heading away from me. I try to ring the driver to ...Read more

Ordered a product as a present before christmas. Paid for express delivery for it to be delivered within 2 days.
Two days after it was supposed to be delivered I emailed them (they don't have a number you can call, probably because they know they would be inundated with complaints), they claimed it had been dispatched and i would be able to track it within 48 hours. Check with the tracking company, no record of consignment number.
Wait another 2 days just to give them the benefit of the doubt. Still nothing so i send a follow up email. Jb say...Read more

If you can avoid having to have things delivered I would highly recommend to NOT DO IT!
Ordered a tv 2 weeks ago in store for BF sales - was supposed to be delivered the following thursday - we changed address to a work address and then all hell broke loose! Got called the thursday morning and I confirmed the address, got told it would be with the correct driver to be delivered. Didn't come, called the store, went on a wild goose chase. Told it would be delivered the friday. Still didn't show up. Yesterday still nothing - called the store - it ...Read more

Ordered a $2200 TV with $59 delivery and 3 days after they still havent called to schedule delivery, contacted them on the website and the next day they are responded that they are busy. Day 4 i finally recieve a call and they schedule a delivery date. On the day of delivery recieved SMS at 8:49am stating they are 19mins away and then recieve 1 min later a SMS they cant deliver and the Transport Provider will call me by close of Business. They did not call, sent 2 contacts on the website and still no response. Contacted the tracking company...Read more

-Made a $400 transaction for black Friday for low stock product
- 4 hours later received an email saying my order had been cancelled due to 'Verification'
- No customer service phone number to call for escalations
- called store and they also said no phone number just email them
- Emailed them and they responded that the system did not like my email, my account may have been debited but the funds may soon be returned
- I asked if someone could ring and take the transaction manually since their system was at fault and it was low stock
- No...Read more

They had a product Google Pixel 4 XL 128 GB displayed but DIDN'T have it stocked!! Customer Order is 13474
So got the product ordered since it wasn't available in the store, they said I shall get it in 2 days and SMS will be sent on 2nd day. I called up on Day 1 just to check if the ETA. I was told that I will be receiving it today (20th November) I did not receive any message so called them and I was surprised to hear that it takes 2 to 3 business days But during my entire purchase and billing time i wasn't told and also my pick up date in the...Read more