Jeep Grand Cherokee WK (2010-2020) Questions & Answers (page 2 of 3)

I have the same problem. I did contact the customer service last year and they advised that a update was coming in March 17, then April and then they were not sure. Gave my car for servicing and told still no update available. Jeep vehicles are good but they are let down by the customer service and staff you talk to are not friendly.

Sam did you read my review. Please don’t buy this you will regret it. There is no customer service at all!!!! For a vehicle at this price you would expect they are there when things go wrong especially and I stress especially when it’s a fault with the car and not the owner. My Jeep Grand Cherokee locked itself with my keys and baby inside and security guards and police had to smash my window to get in. You would think Jeep would at least at least repair my window. Nope they want nothing to do with it.. I now have to go through ACCC or fair trading. The whole ordeal was terrifying and if I could turn back time I would have listened to the so many other people that said don’t buy JEEP.

I've had issues with the vehicle since purchasing this brand new. First issue was exterior of car where rubber that holds the wipers down or cover them from exposure completely came apart from the window within a couple of weeks of purchase. I only noticed this because I decided to give the car a hand wash myself at home, it took James Frizelles Automotive Jeep servicing a couple of months to get the part in and have it replaced, I had to follow up on that. Next issue was the brakes grinding, this started two months are we purchased the vehicle. I took the car in three times before they actually did anything about it. By the 3rd or 4th time I had taken several videos to record the grinding and squeaking it was making every time the car slowed down......very embarrassing especially as it always did it when you slowed down at lights and stop signs etc as everyone would look to see where the irritating squeak came from! Every time I took the car in they would tell me everything looked good and fine with the brakes making me feel like I was just whinging about something until I took the video recording in. Straight away the service guy that I played the video to said the brakes needed grinding???? I asked why it was doing this and no one can say why, especially as the car was purchased brand new and it started happening almost immediately. Unfortunately, 6 months after James Frizelles Jeep service centre said they had fixed and repaired the brakes, the squeak has once again returned. Again I took the car in and told there is absolutely nothing wrong with it. Since then we've taken the vehicle in again and told the exact same thing as we were told previously......nothing wrong, appears to be fine.........since then we've taken it in for a service and they decided to grind the brakes once again. Software problems that we've experienced are the Bluetooth consistently drops out, you have to reconnect your phone every time you hop in the vehicle even if it is the favourite in the system. You have to occasionally delete and reconnect all devices as the system will not recognise the devices after a certain amount of time. Twice we have had the air conditioning just not work which we advised JFJSC about. When taken in for them have a look at they questioned me about why it was blowing out air at 2 degrees, I have the settings set at 22 degrees which is clearly shown on the screen in the car. I didn't know what to say to that except that if I select 22 and it is showing 22 on the settings then something must be wrong with the system??? The media system is supposed to have a feature that will download and read text messages for certain phones, unfortunately this doesn't work, if you've got an iPhone that feature doesn't work at all. We've had issues with the lumber support in both the driver and passenger seat but once again when advised we are always told they would have a look and always 100% of the time have come back saying there is absolutely no issues. If you're buying used and it's out of warranty etc then I would not recommend servicing at Jeep. We had a service today which cost $700, when I did a mechanic search on Autoguru today there were qualified/approved mechanics that did it for half that price I just quoted. Hope this info helps!

Good news people. Solved my own problem. Had a decent look underneath at the exhaust system. My interpretation was twin exhausts is twin mufflers/convertors. Hence when one exhaust pipe covered by exhaust jack then the remainder of exhaust gasses are coming out of the other exhaust pipe. So............ where does it leave me with the exhaust gas jack??? Alternative... block of the other exhaust pipe to direct ALL gasses into the car jack bag. Got a tennis ball and will block one exhaust to re direct the gasses to one tail pipe. That may solve the problem. BUT the exhaust bag also has a nozzle to attach a 12v compressor to. I did a trial run with this and it works Ok on 12v compressor. Takes only about 10 minutes to pump up. So thats one function i can use. But in practice the van is still attached to the Jeep when the puncture occurs. So that would mean unhooking the Jeep and rotating it so the 12v terminals can be accessed from underneath the bonnet. Ideally the exhaust bag should be used with the Jeep still attached. So will work on the tennis ball method. :-)

Hi Shell
Your parents Jeep is the same as mine, I've done 120,000 kms & towed a 3.25tonne van for almost half of these. I have had no problems with the driveshaft & neither have two friends of mine with Grand Cherokee's.
I've had dealerships tell me the brakes need replacing & I need needed new tyres.
I think your dad might be wise to get another opinion as some service agents aren't total honest.
As stated earlier my two mates also tow relatively large vans & we have had no such issues
Kind Regards
Jay Dee

Hi Shell
I'm sorry to hear that your parents have experienced a problem with their Jeep. My knowledge is restricted to my own personal experience plus the friends and family that I know who also own this vehicle (2 friends and a brother-in-law) and none of us have had any issues in this area at all. I am also a car enthusiast and subscribe to car magazines and read lots on the internet and again I haven't heard of this issue, but at the end of the day, if your parents were the only ones in the World to experience this then its still an issue for them, hopefully the dealer can sort it out. I guess now that you've brought it to my attention I will start researching it for myself. It may be a simple as replacing a universal joint in the drive shaft, this is a wear and tear item but my vehicle has done 150,000 kms and literally today I took it to Pedders for a brake steering and suspension check and the guy said he couldn't find a thing wrong with it. Its possible that your parents car was just unlucky enough to have been assembled with a faulty bearing in the universal joint or something. Hopefully it won't be too costly to repair, cars are machines, they need maintenance from time to time, each one is different.
Kind regards
Dave

Hi
I've have not experienced a great deal of change in fuel usage. I have my serviced every 10,000ks.
When Towing our van weather conditions & terrain are the things that make the greatest fluctuations regarding fuel usage. I've have average usage as low as 14litre per 100ks towing our van but with strong head winds and lots of hills around 22 litre per 100 Ks there is many variables that could have been the cause
Regards
Jay Dee

Sorry I can't help with this, its quite strange, I would return it to the place you had it last serviced and discuss it with them. I'd also ask them if they did any updates to your engine management system that may have had a negative influence on your fuel economy too, if they did ask if they could revert back to previous version to see if fuel economy returns to "normal".

Thanks ! Ok I did the obvious and rang the dealer. I just thought I would ask the question here first to give me ammo when they would say they have "never heard of it" . Anyway I may have stretched the truth as to how many replies I got to a thread ( didn't say which one ) and I was told there is a second update ( T01) to an update done earlier that stopped the fan running fast after the update that stopped the cars running over move stars :) that he said had caused fuel consumption issues. I have it booked in to have this done next week I will advise how I go.

You know, i put a positive review forward and have heard quite a lot of these stories since. I have the srt 2015 and had the jgc overland 5.7 2012/3 and didn't have any issues. I can't provide advice as I don't do a lot of k's and don't keep past end of warranty.

This issue does sound like jeep should have stepped up and I am disappointed that a car and brand I really like does so much to ruin that feeling.

There is a legal obligation on Jeep to provide a product with a reasonable expectation of durability under Consumer Law and that sounds like it has certainly failed the durability test. I would go via Consumer Affairs and approach FCA direct, not the dealer.

Pretty poor form from Jeep, but after sales service is simply not their thing despite what they put in their advertisements. Parts pricing is simply appalling. You can probably buy the part for 1/10 the cost direct from the States, however Jeep will refuse to fit it even though it is the same part that they sell. IMO (& experience), Jeep DO NOT stand behind their product and they will do their best to avoid paying where ever they can. I bought a Heap, from Essendon Jeep :-(

The rear seats are just as good as the others. My kids are tall and there's no complaints. Mine is a MY14 so not sure if there's a change with the 2017. I hope this helps.

My GC WK2 2015 has a normal rear seat floor unlike most of the competition where your ankles are up around your ears. I find with Adults in the back seat there is plenty of room and you can stretch out comfortably. Internally, the Jeep is bigger than it looks.

If the oil level is defineatly correct, then it is likely to be a faulty oil level sensor. This would be a warranty issue that the dealer should replace. If your car is out of warranty, I just replaced one on my WJ 2004 model which I bought from Amazon US for $20.

HI, I have never had any issues with my sun roof opening or closing. I am located in a very dusty area and when I open it I get a little moan noise like dust in the rollers etc but I blow it out regular as well as clean it with a rag and put some dry lube on certain areas to keep it smooth.

take it back and demand for them to carry out a oil consumption test unacceptable when it exceeds 0.8% of fuel usage

Good luck with that

Turns out i had a oil leak and Jeep have replaced a seal all ok now .

Too many issues with this model
Look jeep recalls Australia
Look at destroy my jeep ( nearly 10000 people) on Facebook . Ask there for owner opinions.
I wouldn't take the risk with a jeep.
Too many issues, expensive parts, the mechanics at dealerships are clueless

Thanks i will definitely.

I have simple selection criteria, I don't buy anything with a turbo or anything that is diesel. (Supercharger is ok) Most car manufactures increase performance of undersized engines with a turbo or fuel economy with a diesel (which subsequently needs a turbo to get performance anyway).

The only jeep that fitted my criteria was the SRT, the engine and car (including drivetrain) has been faultless. plenty of raw modern power with no Turbo or Diesel. the next model will be supercharged. The reason you don't have the option of diesel is a diesel will never outperform a petrol (Ever).

Generally speaking you will have small glitches with all modern cars that are massed produced.

Not heard of this. The difficulty is finding a dealer that that will persevere in finding problems.

Thank you for this response hope it happens at a dealership
Regards
Jay Dee

I have owned 2 Jeeps and both did it!

Stealership also claimed in was normal wear and why wouldnt they!

I think it's pretty poor quality though

Our Jeep also has wear. Like others, I think it is a bit poor. Having said that, the car is now nearly four year old and the wear has not progressed from when we first bought it at 12 months old.

I have side steps so use that to take weight when getting out. The wife doesn't and her side shows more wear

32k seems on the low side. City driving only I assume? I am pretty sure I got 40k plus, but they were lower mileage than I had hoped.
I went Maxx's after them and got 70k odd but they were noisy! Stay clear. I was ready to sell the jeep because of them!

I now have Falken Ziex S/TZ05 265/50R20 and look like I will get around 70k (maybe a touch less) but they were much quieter than the Maxx's - probably similar to the Kuhmo. I have Kuhmo on the new (second hand jeep) and that has done 25k and I reckon they will also be lucky if they make 40-50k. They are at least 50% done.

No I have had no problem at all

Hi Ytee, I tow 3100kg caravan and always reverse in 4 wheel low range. This gives good caravan control and eliminates the need to feather the throttle. I did read this advice in Jeep Forum and have found the process to work great for me. Happy wandering.

Nope - we tow a three tonne plus van with Grand Cherokee 5.7L HEMI, no issues reversing.

Buy a Toyota

I had a problem with engine temperature getting to 3/4 towing 3000kg van up hills also across Nullarbor 40c spoke to mechanics in camp site they said turn air con off and drive 90kmh I asked jeep to check cooling system they pressure tested and noted that radiator cap not holding full pressure I replaced cap and have now traveled from Perth to Kunnunara towing caravan in hot condition with air con running with temperature now sitting normal under all conditions

Not good. We have had no problems at all.

Not me I suppose the person who serviced it last should have.

The motor shuts down when you accidentally rest your left foot on the brake, while you still have your right foot on the accellorator. The motor always restarts itself after a few seconds, as soon as the left foot stops getting in the way.
I have always braked with my left foot but getting up in age doesn't improve the synchronising the left foot when I am in unfamiliar surroundings.
That didn't show up on the computer either but a young kid at Werribee Jeep asked me whether I left foot braked at all, hence problem solved.

Hi Andrew, I’ve got a 2012 Jeep grand Cherokee Overland with the 3.0ltr VM Diesel Engine that I've had from new and we recently had a recall notice for a known fault that could cause the engine to just shutdown whilst driving so would pay to contact your nearest dealership with your Vin Number and confirm if your car requires the update as this is done free off charge by your nearest Jeep dealer. Not saying its your issue but would be a good start.

hi. i also had a recall on then shut down, now when i bought my jeep i had my house keys on the same key ring i was told the recall was to change a relay for the key switch but if you remove all your keys of the key ring and have only your jeep key it will not hit your knees when your driving and that's what's causing all the shut down now i don't have any more shut down problems. all it needs is just a tiny touch of the key and your engine will turn off put it in drive start it up and all good to go.
hope this helps some people.
regards

Have no idea how to advise you danass85. We just found that aftermarket anything was hard to fix so good luck with your windscreen. You're fortunate it's only a minor issue and not as major as ours was. Still no joy from Jeep but we haven't given up.

Unfortunately most aftermarket windscreens are made in China.They can suffer distortion problems .and fit problems ie not fitting window aperture correctly.easily chipped.A few years ago had 4 windscreens in 4 weeks put in a Cherokee by an Aust wide franchise who admitted they had many problems with their screens.I would try and source a USA made screen for this vehicle. Is the chip too big to repair.If its under insurance I would demand a USA made screen.Google problems with Chinese made auto glass etc.windscreens

Hi, an aftermarket screen doesn't have the auto sensor fitted to enable the use of the auto lights and windscreen feature. Original Jeep screen expensive but insurance covered the cost (RAC WA) would recommend them as well.