Jesmine Questions & Answers

Where is my REFUND.

I only spent $37.40 but my bank gave me a refund and then that day after numerous emails to jesmine they provided me the tracking number and I received the order. Only took nearly 2 and half mths and no reply

I think we’ve All been scammed. I’ve been harassing these fools for a refund for months and still no item and no refund. I’ll be contacting my bank tomorrow and lodging a transaction dispute to try to get my money back.

Try through your bank. You won't get anything back from them

No Refund yet, I will reply once i see it in my account.

Have a revcied your refund yet jac.j

Did you ever get you refund Jac?

I hope not .. They have finally contacted me and say they are sorry but my order is supposedly going to arrive. It's been the worst online shopping experience I've ever had. I do hope our products eventually arrive as it makes it harder on small businesses who do the right thing. There is a lady who also got scammed who is a lawyer that is collecting information . Good luck !!

Thank you hopefully they contact me.

I have emailed several times you know my order number you also said it would be coming soon tracking details.?????

Wow so surprised today order came at last.

I have contact them so many times about my item very disappointed havent recieved my item or my refund they told me I had to wait for up to 14 days for my refund and up to 20 days for my item very poor communication dont hear back from them as much as you would want

Where is my order? Or where is my refund!

I have exactly same experience with this company. They happily charged my credit card but never send me the goods I have ordered. Not really sure what to do to get my money back, they are ignoring my emails

Hi Trish,

I am an Australian living overseas and purchased shower curtains on 21-Jun-2019 via ApplePay (I have also posted a review on this thread). After two weeks when I didn't hear anything about my order, I became suspicious, started digging and almost instantly found this review thread.

I reached out to Jesmine via email and requested a realistic delivery date for my purchase. I then got put through the 'AfterPay shut down / continuing fabrication delay' wringer - which everyone else is describing here. I reported them to ACCC Scamwatch, Facebook. I sent Jesmine over 10 emails notifying them each time that their response was unacceptable/inadequate and that their responses were underscored by 'an intent to delay or never provide the original product' which is illegal under Australian consumer law. The third time they requested 'more time', I requested a full refund within 5 working days, or else I would pursue legal action. They again tried to stall by diverting correspondence to Facebook thread, which I closed and diverted back to email, noting that Facebook was an unacceptable form of communication. I then submitted a complaint via NSW Dept of Fair Trading (DoFT).

I suggest immediately contacting your state Department of Fair Trading via the 'Products and Services / Complaints' section (refer https://www.cas.fairtrading.nsw.gov.au/icmspublicweb/forms/GeneralForm.html). Make sure you have notified Jesmine via email of your intent - give them 24 hours to respond, have a screenshot/pdf of this (and all other communication), plus your original email with receipt of purchase ready to upload to their website in support of your claim. They should be in touch with you very soon thereafter; I received a response within 5 working days. When you receive the DoFT email response, screenshot that and email it to Jesmine and inform them you will only be dropping your case upon full receipt of your original refund.

It has only been today (the last day I have to cancel my open case with NSW Dept of Fair Trading) that I received a notification to my mobile out of the blue stating that a full refund had been processed. Of course the notification has been sent from an untraceable medium (via online generator). Yet to see whether the funds will actually clear. In the meantime I am leaving the case open with NSW DoFT to see what authority they have to shut this company down.

Hope this helps.

Update - the full refund cleared my credit card account today. Of course I lost money on the exchange rate due to currency movements (live overseas). But at least I have my money back from this highly unethical and super dubious retailer!

I was advised by the NSW DoFT case officer that there's potentially another avenue to seeking your full reimbursement (if you didn't pay via PayPal - which appears to be a good way to retrieve the funds, from what others have said here): you can speak to your bank about a reversal of the charges as the items purchased were never received. It's called a "transaction dispute", and my understanding is that once you lodge this your bank will get in touch with the retailer's bank to request proof of item production/shipping. I'd suggest pursuing both avenues though (bank and DoFT) as the bank may impose a time limit on being able to make this type of claim.

Hope this helps everyone here.

Wish I had read all these reviews and those on Google before I ordered! But what gets me, is given this seems to have been going on for 12 months and people have been reporting this company for that long, how are they still allowed to be trading?? I ordered and paid on 27/1/20 and same as everyone else, have sent multiple emails and FB messages asking when it will ship with no response. Have just submitted a complaint to NSW DoFT to try and get my money refunded (paid by bank transfer) but will also now try through the bank with transaction dispute - thanks so much for that tip Liz M.

I tried consumer affairs they said to me the company didn’t contact them after 5 days so sorry we can’t do anything about it go to v cat plus companies like Afterpay zip pay etc are still doing business with this company they need to be shut down

You Liz are awesome! Thankyou and I will also pursue them through my bank

i have contacted the ACCC and they just told me they have recorded my case and try to contact fair trading.i am totally lost as what to do next.its consuming my whole life grrr.

CCC Scamwatch and the Australian Cybercrime Online Reporting Unit.
On the plus side, the website is down today.

Website is back up Elle

I too have written to the ACCC and am waiting to hear back as it take forever for them to get back to you as well. I have put a review on Scamwatch and I will looking the Cybercrime Online Unit as well. I have also just placed a story idea with A Current Affair to see if there is a story in this as I to think we have all been scammed and I don't think I'm ever going to see my refund.

I have had same issue. Wish I had found this thread first. No response. Their website is still open and they are still scamming people.

I don't have the answer. The only thing I can assume is not enough people are complaining through the right channel. I received a refund 2 days after I threatened to take the matter to ACCC. They informed me that it was their company policy to process my refund in 5-8 business days. I asked why, what a ridiculous policy considering you've had my money for 9 weeks! I can only hope these people get shut down. Clearly cannot run a business properly and their communication skills are non existent. The worst online experience for me so far. I didn't read reviews as Facebook adds had me sold. Only good comments there, as anything bad would only be deleted. Do yourself a favour, dont go there. Im convinced if I hadn't threatened further action I would still be waiting!

I have taken action and they are still stuffing me around. I just hope they get there just deserts. I ordered 2 months ago for a present. Imagine how disappointed the child was. So angry that people can do this to me and many many others.

I wish I'd read these reviews before I'd ordered a quilt for my daughter's birthday in early June. After emailing them multiple times and sending a message through facebook I finally received a pleading response asking me to please wait for a couple of days for an update. That was ten days ago. I'm furious.

I brought my item with Afterpay so I am not sure. Afterpay got my refund for me. Tell Jesmine you want a refund immediately or you will go to the ACCC.

I've already told them that and hasn't worked so far. I've contacted afterpay and they said they will contact them and give them a nudge

I contacted Afterpay as well and they where very helpful. They gave Jeanine the option of supplying my order within two weeks or refunding in full

Well I hope they can do something. I'm so frustrated with all the lies and excuse from jesmine

Afterpay sorted out refund in the same day I contacted them

i havent got anywhere with afterpay either..and these muppets just give me lies.. if afterpay is getting all these complaints why are they still supporting this company??

i to have been ripped off by these SCAMMERS.nearly 2 months waiting for my quilt and its just excuse after excuse.i have contacted ACCC but im not holding my breath.i feel like slapping myself for being so STUPID

How do I contact ACCC

What is ACCC and how do I contact them??

i have afterpay involved now as i too have been scammed by these people. I strongly urge EVERYONE to place a complaint with the ACCC, the more complaints they recieve the more likely they are to do something about it!

I contacted ACCC last week. They have got in touch with Jesmine and a full refund is supposed to be coming my way. I also got this in writing from Jesmine. Watch this space

RSS N A its been 29days since you posted this. wondering if you have recieved your refund yet??

i have yet to receive my bed sets from them... i will be asking after pay for a refund asap as its been over 4 weeks since i ordered the product and the seller jasmine themselves haven't even sent me the tracking number.... its disgusting they should be shutdown alright.

You won't receive a tracking order. I've been through this it never comes. I waited 10 weeks and have reported this website to ACCC. I got a refund from Afterpay and they werent even interested in this behaviour. Jesmine Aus is under one foreign mans name ...there is no team. It's all a lie. Go to Afterpay they'll be expecting more customers from this website.

hopefully afterpay refund me, I told them to drop Jesmine as a supplier! And I have lodged a complaint with ACCC, everyone needs to lodge a complaint with ACCC, the more people do the more likely these rip off merchants will be closed down!

Because no one is interested in doing this. It's something we just have to live with now I'm sure. I'm disappointed Afterpay supports this.

keep complaining to ACCC! they will be investigated!

I have forgotten what I ordered. A shower curtain