With the covid-19 outbreak, Jetstar only had the voucher option on the website with phone contact impossible.
I felt I had to take the voucher option until things settled down and I could speak to someone.
Now I have been flatly refused a refund.
I have registered online in the Slater & Gordon class action. Easy to do.

Two months ago I requested a refund for a flight cancelled due to COVID. Jetstar has emailed me twice with false timelines to expect my payment return, and then entirely stopped contacting me. I made a complaint several weeks ago, met with a response that it will be processed soon -- and to not contact them asking for my refund. It was been weeks since then and now their website is no longer working to try to contact them again.

Requested a travel credit simply because of the COVID situation and wished to have it to change to a later date.
They kept me on hold for an hour and could not give me a travel credit for whatever stupid reason.
Virgin are miles ahead with their customer service.

I am very disappointed with the Jetstar company. I am requesting a refund for the canceled Brisbane-Melbourne flight ($ 610) the day after I booked it. Jetstar offers me only a voucher that I cannot use. I am trying to returning to my country on Thursday and have no other flights available before this day. I had to rent a car to cross the country, 3350 km and I only have $ 20 left in my account today. They don't want to hear anything. Jestar is taking advantage of these times of crisis to rip off people. No value ! Shame on you

Due to retrenchments people should be entitled to a refund. We are struggling out here. I can't see myself being able to travel in the next 12 months. Wont be able to afford it. Jetstar has no compassion.

This company is despicable! Do not ever trust them! If your flight gets cancelled you should be entitled to a refund! I booked my flight home home, then they cancelled it at the last minute and still charge me anyway! Jetstar should be ashamed of them self's taking peoples money during this time of crisis!

Terrible company,ABSOLUTELY INHUMANE the way they’ve treated my family and I.After having tickets cancelled due to Covid19,I begged for a refund.I paid cash,I want cash back-also I need cash at this time;after losing my job $1200 would be a huge help!!!But could they do that?NO.THEY R GREEDY WICKED COLD COMPANY.They gave me vouchers which only last 6mths-I sincerely doubt any one will be flying in 6mths!!But the worse thing is-If they give u say a $400 voucher but u only book a $300 flight,u lose the $100 remaining!!!Hoe are they allowed to get away with being thieves!?!?Pls join the fb group Jetstar Class Action.This cannot be allowed to continue!!!
Zero stars for Jetstar for their disgusting “service” and blatant robbery.

With almost $1000 in Jetstar vouchers from cancelled flights between Cairns and Gold Coast, I called regarding using the vouchers on Qantas flights, as no flights available for the next two months from Cairns to Gold Coast or Cairns to Brisbane on Jetstar. Not able to use the vouchers on Qantas flights with available seats!!! Very disappointed as wanted to see my young son living on Gold Coast at this time. Please review your policy. Often when I use Qantas frequent flyer points I am on a Jetstar flight, so please reciprocate, particularly during times of need. Very disappointed.

Flights are cheap because they’ll always find another way of taking money from you. Total rip off. Hand bag slightly above weight and they force you to pay 65$ to have it checked in. If you want to keep laptop out of it and carry it you can’t do it. Why? Because if it’s in the bag it is above the weight and then they can charge you. Thieves, you should feel ashamed to work for such a company.

If Jetstar has just given you a credit note and not a refund, please join our Facebook page “Jetstar Class Action” - together we can try and get our money back

Have flown Jetstar numerous times and never had a problem!
Now they have cancelled my flights and can’t tell me when they can fly me to Good Coast will only give me a credit note.
I’ve been on Jetstar messenger for 4 hours and no response.
Then I wrote to Jetstar CEO who just told me that I can have a credit note-I paid cash why can’t I have cash back?
They have issued me a credit note only.
Avoid them as they take your money then don’t supply what you paid for and will only give you a credit note $822 loss plus accommodation- very unhappy Jetstar!

I have been struggling to get my flights to home for many weeks due to COVID-19 situation. They cancelled my flight (connecting me to the only flight back to home) without any notification less than 24 hour before the departure! They told me my chances are to book another flight for over half of the price to a flight which will probably also get cancelled. No refunds. You cant get through any phone lines What an unprofessional company, avoid!!

Hi
Last night i was seated between two men and therewas used mask at the front of me. After everyone seated i moved to front seat with nobody at all 3 seats for health relate esp this Covid19 time. A thin blond hair staff came quick said "did you hear PA!" i said no sorry. She told "move back to your seat!!" i like... Ummm.. Didn't you have little bit of manner to speak with a customer or ask why do i have to move.(cause you not clean the seat from last passenger!! Its hygienic reason.) after i moved back, more than 15 mins before all staffs gave safety instruction so i dont know why she pick me to cranky about??? All others staffs been very kindafterward though

Been trying for days now to get a credit voucher for my upcoming trip to and from NSW (as offered to me by Jetstar). I am so annoyed with Jetstar - have been following the instructions on numerous occasions to get the voucher without success and keeps telling me I have to pay $70.00 to proceed - like WTH. If this isn't sorted out by the deadline of the 31/03/2020 and I lose my money I will NEVER use this company again. I would like someone to contact me to sort this out - I've even tried their chat/help line without success. Saying I'm disappointed is an understatement! Just give me what you offered!!!!