Have booked a few flights with Jetstar and only once has it all gone to plan. I have tried to give them the benefit of the doubt but its hard when they are unreliable. Overall the planes I have been on are ok, nothing special but I have never met such unfriendly crew. Flights are cheap but you get what you pay for...

I am very disappointed with the Jetstar company. I am requesting a refund for the canceled Brisbane-Melbourne flight ($ 610) the day after I booked it. Jetstar offers me only a voucher that I cannot use. I am trying to returning to my country on Thursday and have no other flights available before this day. I had to rent a car to cross the country, 3350 km and I only have $ 20 left in my account today. They don't want to hear anything. Jestar is taking advantage of these times of crisis to rip off people. No value ! Shame on you

Due to retrenchments people should be entitled to a refund. We are struggling out here. I can't see myself being able to travel in the next 12 months. Wont be able to afford it. Jetstar has no compassion.

Travelling home from Bali in March no problem with the flight until they announced that they had forgotten the forms to hand to customs.Corona Virus is sweeping the world and they've forgotten the forms which were told to fill in at the airport.OMG no one waiting with the forms, hundreds of people climbing, touching reaching, over each other to get them.
Who is responsible for such an insight in this virus climate?
Jetstar this is unforgivable.Someone should have been waiting with the forms.You are responsible to the people on your flight,obviously NOT.Appauling oversite .
A simple sorry doesn't cut it when we're trying to avoid contact.I felt panicked that we could be infected by such a stupid mistake.

Most uncaring,miserable company I’ve had the pain of dealing with.Yes Covid19 has disrupted everything;we understand.But Jetstar,you wont refund money that I PAID!?!?Just give me vouchers that I CANT USE?!?!Not only does no one know when we can fly again,but I only needed them next month!!!!NOT AFTER!And if I’d I needed;I will NEVER FLY WITH JETSTAR AGAIN!!!!SHAME ON THIS COMPANY!!!!

I received an email from JetStar while overseas to say my return flight was cancelled and the could not offer an alternative. Numerous attempts to get a refund for the cost of the flight they cancelled have been refused. I paid for a service that they did not provide yet refuse to return my money. The offer of a voucher is unsuitable and unacceptable to me. Basically JetStar have stolen my money.

This company is despicable! Do not ever trust them! If your flight gets cancelled you should be entitled to a refund! I booked my flight home home, then they cancelled it at the last minute and still charge me anyway! Jetstar should be ashamed of them self's taking peoples money during this time of crisis!

Terrible company,ABSOLUTELY INHUMANE the way they’ve treated my family and I.After having tickets cancelled due to Covid19,I begged for a refund.I paid cash,I want cash back-also I need cash at this time;after losing my job $1200 would be a huge help!!!But could they do that?NO.THEY R GREEDY WICKED COLD COMPANY.They gave me vouchers which only last 6mths-I sincerely doubt any one will be flying in 6mths!!But the worse thing is-If they give u say a $400 voucher but u only book a $300 flight,u lose the $100 remaining!!!Hoe are they allowed to get away with being thieves!?!?Pls join the fb group Jetstar Class Action.This cannot be allowed to continue!!!
Zero stars for Jetstar for their disgusting “service” and blatant robbery.

With almost $1000 in Jetstar vouchers from cancelled flights between Cairns and Gold Coast, I called regarding using the vouchers on Qantas flights, as no flights available for the next two months from Cairns to Gold Coast or Cairns to Brisbane on Jetstar. Not able to use the vouchers on Qantas flights with available seats!!! Very disappointed as wanted to see my young son living on Gold Coast at this time. Please review your policy. Often when I use Qantas frequent flyer points I am on a Jetstar flight, so please reciprocate, particularly during times of need. Very disappointed.

Flights are cheap because they’ll always find another way of taking money from you. Total rip off. Hand bag slightly above weight and they force you to pay 65$ to have it checked in. If you want to keep laptop out of it and carry it you can’t do it. Why? Because if it’s in the bag it is above the weight and then they can charge you. Thieves, you should feel ashamed to work for such a company.

If Jetstar has just given you a credit note and not a refund, please join our Facebook page “Jetstar Class Action” - together we can try and get our money back

Have flown Jetstar numerous times and never had a problem!
Now they have cancelled my flights and can’t tell me when they can fly me to Good Coast will only give me a credit note.
I’ve been on Jetstar messenger for 4 hours and no response.
Then I wrote to Jetstar CEO who just told me that I can have a credit note-I paid cash why can’t I have cash back?
They have issued me a credit note only.
Avoid them as they take your money then don’t supply what you paid for and will only give you a credit note $822 loss plus accommodation- very unhappy Jetstar!

I have been struggling to get my flights to home for many weeks due to COVID-19 situation. They cancelled my flight (connecting me to the only flight back to home) without any notification less than 24 hour before the departure! They told me my chances are to book another flight for over half of the price to a flight which will probably also get cancelled. No refunds. You cant get through any phone lines What an unprofessional company, avoid!!