Booking was made for a New Zealand trip, but due to the COVID19, Jetstar was so unhelpful and unresponsive at all times of contact, to get a refund and to obtain current vouchers, as a frequent flyer the delay had been 5 months of email and multiple times of obtaining contact

Jetstar will not refund customers money in anyway. They say they will give vouchers that no-one can use to go too Bali. Customers need too take up a class action to these thieves.

Jetstar is good, regardless domestic or international flights. We have been using Jetstar for many years and never did have a bad experience.
For recent domestic booking we have received refund due to cancelation and recent Covid situation. Refund has been received prompt and in time frame they manshen in email sent to us.
We are happy Jetstar customers and shall continue flying with them.

I received an email from Jetstar today offering me a full credit (no processing fees) for a flight to Bali that I was not due to take until September. This far out they offered me a full credit for the return flights to acknowledge that I may not be willing to travel at this time due to recent COVID events. I was very impressed with this proactive service in giving me options at a time that they don't have to offer this service so far out from my booking. Well done Jetstar I will look forward to using my credit for a trip in Australia some time soon!

Have booked a few flights with Jetstar and only once has it all gone to plan. I have tried to give them the benefit of the doubt but its hard when they are unreliable. Overall the planes I have been on are ok, nothing special but I have never met such unfriendly crew. Flights are cheap but you get what you pay for...

Travelling home from Bali in March no problem with the flight until they announced that they had forgotten the forms to hand to customs.Corona Virus is sweeping the world and they've forgotten the forms which were told to fill in at the airport.OMG no one waiting with the forms, hundreds of people climbing, touching reaching, over each other to get them.
Who is responsible for such an insight in this virus climate?
Jetstar this is unforgivable.Someone should have been waiting with the forms.You are responsible to the people on your flight,obviously NOT.Appauling oversite .
A simple sorry doesn't cut it when we're trying to avoid contact.I felt panicked that we could be infected by such a stupid mistake.

Most uncaring,miserable company I’ve had the pain of dealing with.Yes Covid19 has disrupted everything;we understand.But Jetstar,you wont refund money that I PAID!?!?Just give me vouchers that I CANT USE?!?!Not only does no one know when we can fly again,but I only needed them next month!!!!NOT AFTER!And if I’d I needed;I will NEVER FLY WITH JETSTAR AGAIN!!!!SHAME ON THIS COMPANY!!!!

I received an email from JetStar while overseas to say my return flight was cancelled and the could not offer an alternative. Numerous attempts to get a refund for the cost of the flight they cancelled have been refused. I paid for a service that they did not provide yet refuse to return my money. The offer of a voucher is unsuitable and unacceptable to me. Basically JetStar have stolen my money.

They canceled our flights to Hawaii due to Coronavirus and send us voucher valid for 6months from today 25th march 2020
Firstly it’s wrong giving voucher not money back.
Secondly 6months valid in this Coronavirus hysteria and pandemic. I won’t be traveling for awhile so good job Jetstar you have free money from Me.

Advised jetstar of the fact that whilst on holiday, my father passed away and would obviously not require his return international ticket. They would not provide credit to me so as I could attend to his affairs and stated that until I had a death certificate, they could do no more. Upon returning with his ashes, I submitted all requested proof of death to then be advised the refund could only be made to a locked account which will not receive payment and the travel agent in Thailand where he booked his second leg using cash. Three hours on hold for this rubbish. Shame Jetstar, stealing from the dead.

Although I booked through Wotif/Expedia for a package holiday, Jetstar/Qantas are giving us a voucher to the value of our flights due to coronavirus cancellation, unlike Wotif/Expedia for our hotel stay! Thank you, awesome.

I selected, and paid for Travel Insurance, during the flight booking process.

Prior to leaving in my flight, I requested of Jetstar a copy of the insurance certificate. I was redirected to their insurance provider being AIG. AIG advised me that the insurance had been canceled, although I had paid for it. Jetstar were still hanging onto the insurance money and had not forwarded it to AIG claiming it was a system error.

Please check your flight details carefully to ensure that you have received an insurance certificate when you have booked travel insurance.

Third time in 6 months I have had 30 min -90 min delays on flights internationally and within Australia, not great service at all!! Jetstar needs to get its act together.

Absolutely no communication to customers after flight delayed Sydney airport and eventually cancelled after 8 hrs . Will never fly with this Crap airline ever again a bunch of amateur staff

Went to Bali from Syd. The seat so tight can feel each other skin and elbow. Not very comfortable for long flight. The food is ok. Delayed flight. Very friendly staff in the plane. Food is ok bcz i was starving so didnt think too much of the taste.

I travelled to Auckland using Jetstar with my young son. Upon arrival I realised I had left my duty free onboard. I was told that the cabin crew had located it and to go through security and come back to collect from the baggage desk. I was then told that ‘someone’ had gone back to the plane and claimed it. I am not sure what has happened as Jetstar will not hold their own staff accountable. $300 worth of alcohol and gifts we’re allegedly handed to the wrong person by Jetstar staff. Dishonesty, Poor security and no transparency Jetstar. Shame on you.

Flight was delayed... delayed... delayed... Then cancelled after 10 hours of waiting with a 2 year old in an airport! The excuses were exactly that - excuses!
Do not book with this airline - absolutely useless!