With almost $1000 in Jetstar vouchers from cancelled flights between Cairns and Gold Coast, I called regarding using the vouchers on Qantas flights, as no flights available for the next two months from Cairns to Gold Coast or Cairns to Brisbane on Jetstar. Not able to use the vouchers on Qantas flights with available seats!!! Very disappointed as wanted to see my young son living on Gold Coast at this time. Please review your policy. Often when I use Qantas frequent flyer points I am on a Jetstar flight, so please reciprocate, particularly during times of need. Very disappointed.

Flights are cheap because they’ll always find another way of taking money from you. Total rip off. Hand bag slightly above weight and they force you to pay 65$ to have it checked in. If you want to keep laptop out of it and carry it you can’t do it. Why? Because if it’s in the bag it is above the weight and then they can charge you. Thieves, you should feel ashamed to work for such a company.

If Jetstar has just given you a credit note and not a refund, please join our Facebook page “Jetstar Class Action” - together we can try and get our money back

Have flown Jetstar numerous times and never had a problem!
Now they have cancelled my flights and can’t tell me when they can fly me to Good Coast will only give me a credit note.
I’ve been on Jetstar messenger for 4 hours and no response.
Then I wrote to Jetstar CEO who just told me that I can have a credit note-I paid cash why can’t I have cash back?
They have issued me a credit note only.
Avoid them as they take your money then don’t supply what you paid for and will only give you a credit note $822 loss plus accommodation- very unhappy Jetstar!

I have been struggling to get my flights to home for many weeks due to COVID-19 situation. They cancelled my flight (connecting me to the only flight back to home) without any notification less than 24 hour before the departure! They told me my chances are to book another flight for over half of the price to a flight which will probably also get cancelled. No refunds. You cant get through any phone lines What an unprofessional company, avoid!!

Hi
Last night i was seated between two men and therewas used mask at the front of me. After everyone seated i moved to front seat with nobody at all 3 seats for health relate esp this Covid19 time. A thin blond hair staff came quick said "did you hear PA!" i said no sorry. She told "move back to your seat!!" i like... Ummm.. Didn't you have little bit of manner to speak with a customer or ask why do i have to move.(cause you not clean the seat from last passenger!! Its hygienic reason.) after i moved back, more than 15 mins before all staffs gave safety instruction so i dont know why she pick me to cranky about??? All others staffs been very kindafterward though

They canceled our flights to Hawaii due to Coronavirus and send us voucher valid for 6months from today 25th march 2020
Firstly it’s wrong giving voucher not money back.
Secondly 6months valid in this Coronavirus hysteria and pandemic. I won’t be traveling for awhile so good job Jetstar you have free money from Me.

Been trying for days now to get a credit voucher for my upcoming trip to and from NSW (as offered to me by Jetstar). I am so annoyed with Jetstar - have been following the instructions on numerous occasions to get the voucher without success and keeps telling me I have to pay $70.00 to proceed - like WTH. If this isn't sorted out by the deadline of the 31/03/2020 and I lose my money I will NEVER use this company again. I would like someone to contact me to sort this out - I've even tried their chat/help line without success. Saying I'm disappointed is an understatement! Just give me what you offered!!!!

I am unable to change or cancel my booking through manage booking option. I also couldn't contact the customer care. Jetstar should have been customer friendly in this COVID-19 situation instead it is stealing customers' money.

You complain - literally - when it comes to Jetstar. I tried to contact them about them owing me a refund not a voucher as they promised me. Can’t find an email method. Tried the chat method. They are too busy. Tried the complaint method. Takes you to the chat method.
Then I found the on-line assistant method. Great! Only it tells me that my booking reference is not recognised ........ that is because jetstar cancelled the flight and the booking, promising to refund me the money.
Aaarrrrrggghhhhh.

Advised jetstar of the fact that whilst on holiday, my father passed away and would obviously not require his return international ticket. They would not provide credit to me so as I could attend to his affairs and stated that until I had a death certificate, they could do no more. Upon returning with his ashes, I submitted all requested proof of death to then be advised the refund could only be made to a locked account which will not receive payment and the travel agent in Thailand where he booked his second leg using cash. Three hours on hold for this rubbish. Shame Jetstar, stealing from the dead.

Dreadful airline with dreadful staff. Avoid if possible. Slugged an extra $65 for baggage being slightly over 7kg and not being checked in, irrespective of the total weight difference to the plane (nil). There was absolutely no sympathy when it was explained there was no return QANTAS option where the 7kg weight limit isn’t an issue. If it isn’t a technical issue, then it is obviously just an opportunistic cash grab.

very disappointed how they are dealing with processing refunds. No communication at all, no phone call, no email. It’s been 6 days and still can’t get in contact with them