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Reviewer Photos & Videos
RockydinosaurSouth East Queensland, QLD
- 2 reviews
Check your equipment first
Works fine on your mobile. I purchased to watch the NRL as was cheaper than Foxtel subscrition addon. I already have standard Foxtel. If you want to stream on standard Chromecast foget it. Myself and my son inlaw have an early version of chromecast and it stutters and freezes constantly. Another freind has later model chromecast which he upgraded because of buffering. Works fine.
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DonnyPerth, WA
- 9 reviews
Fraudsters & Liars. Tech glitches galore
I signed up via Telstra when they initially launched. The website to connect the kayo account with telstra billing was broken so I was getting charged but my Kayo wouldn't work. I contacted support multiple times and it was slow and painful (so surprised they didn't test this first). Then they asked me to set up different billing details but my email was already linked via telstra. I managed to get access for 1 month then the free trial ended and my account wouldn't log in on any device. Just checked my itunes account and I've been getting char...Read more
ged $25 for 8 months. The card linked is just for coffees and beers so I don't really check my spending much. How long would they have continued charging someone without them even logging in or knowing they are being charged? iTunes are terrible at getting refunds and don't provide any invoices or proof of purchases which is borderline illegal. When I asked Kayo to help me prove I haven't even logged into the account in 8 months they refused to help. The whole problem started with their crappy billing tech not working and now I've copped $200 for not ever even using Kayo?? I'm not stopping until I get refunded and I would also warn everyone else to be very wary.Similar opinion? Write a review on ieatwords.com.au!
Thomas ParissentiSydney, NSW
- 3 reviews
Scam!!!!!
Scam!!!!! Asked to cancel account, support crew couldn't help, they kept taking money from account even with covid19, there is no live sport now, they should have at least lower the monthly cost. Really disappointed!!! Scam!!!
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Buffering Buffering Buffering
Signed up for trial to see V8 Eracing. I restarted router & computer, 100Mbs connection, even tried to drag back off live. Still buffered for about 5 secs per 10 secs
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PantherPieSydney, NSW
- 4 reviews
Why the negative reviews?
Have been using Kayo for about 6 months and experiences have all been positive.
- Have used on Apple TV, Computer and Samsung S9 - all no problem
- Works fine on NBN and 4G. Initially 10-20sec might be a bit grainy but after that all good.
- Online and apple TV app is great - When watching live it highlights wickets/4's/6/s or Trys in NRL and you can move back to watch those moments
- have just unsubscribed (due to Corona and no live sport). No problem at all. Single click on a website and no need to call and be badgered by customer service.
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Matthew G.Hunter Region, NSW
No problems very pleased
Read a number of very negative feedbacks, A couple of friends had good experiences, so only joined today, gave it a crack on the basis of quit any time.
Had no drama, have just watched women’s AFL and 3 NRL games with no issues whatsoever.
Couldn’t be happier for the money
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ColleenSouth East Queensland, QLD
This is crap.
We will be watching Rugby League when for no reason it changes us to another sport. We have to sign out & sign in again & miss half game because it does this 6 times a game
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Fred NSouth East Queensland, QLD
Garbage website that never runs properly
I tried to sign up to Kayo but was unsuccessful due the website freezing and booting me out. That did not stop them charging me two weeks later, despite never having used the service and assuming my signup attempt did not work. When asked for a refund i was basically told 'too bad so sad'. Forget this company, you can do better,
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PxbVicGreater Melbourne (Metropolitan), VIC
- 5 reviews
Flawed technology worst application
Buffering buffering buffering that's the MO for KAYO. 100mbit internet connection but still have trouble getting HD stream, application is a nightmare to navigate. Fed up with being constantly pushed on the home screen sports I don't care about (WAFL) only to have to navigate through 10's of menus to find what I want to watch.
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JamiePerth, WA
- 2 reviews
You're so technologically advanced. Well done.
Hey there super awesome people at Kayo. Are you aware that this is the 21st century? Maybe have an app for ALL smart tv's. Yeeeahhh maybe get with the times.
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PaulRSouth East Queensland, QLD
- 2 reviews
Pointless.
I use it with Google Chromecast with high speed connection and the quality most of the time is awful and pixelated. It often buffers every 5 seconds making watching sports frustrating. All other apps stream perfectly on HD. Looking for a different streaming service now. Don't waste your time.
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MLY75415Gold Coast Hinterland
- 4 reviews
Greedy Foxtel (Kayo) at it again.
I have been with Kayo since Feb 2022, the service covered all the major sports, and although the website was a minefield to navigate, I put up with it to watch my favourite sports AD FREE.
Kayo (Foxtel) have now introduced advertisements (March 2020) during game time which is totally unacceptable.
I have now unsubscribed. Typically of Foxtel, Kayo offered me one week free if I would stay with Kayo and resubscribe, they would not answer my question about the continuation of ads during game time - I am not paying Kayo (Foxtel) to watch advertisements.
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AndrewGreater Melbourne (Metropolitan), VIC
- 2 reviews
AFL is 45 seconds delayed!!!
They advertise live but 45 seconds delayed is not live . When I rang to discuss they acknowledged that it was indeed delayed but they thought this was ok. Have left based on this alone!
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Jamesok
- 4 reviews
Very hard to unsubscribe, Beware
They have very misleading wording in the manage my account area and I thought I'd unsubscribed but they kept charging! Beware of these people's dishonest practices. I have now unsubscribed and am wiser but poorer.
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Picture Quality
The picture quality is absolute rubbish. The bigger the TV the worse it gets. It's embarrassing asking mates over to watch an NRL game when it's almost not possible to recognise faces or read the numbers on the jerseys. The ACCC should investigate this as a rip off.
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Pakistan super league Kayo Edition
They are streaming only selective games of a cricket tournament. That is unacceptable. That is ridiculous. Along side endless buffering they're only giving you a quarter of the action just to make sure you miss most of it.
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Disgraceful
Disgraceful customer service.
Barely offer any content that can't be found on youtube and will not offer refunds when their product is found to be lacking and defective.
There has to be something better than thia
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Eric
- 6 reviews
They stuff up at the worst possible times!!
They stuff up at the worst possible times!! Then when you decide to come back, you have to log on, using the remote!!! One month maybe all I put up with.
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tateyjoshGreater Melbourne (Metropolitan), VIC
Not good enough
Has the potential to be awesome, horrible lag/buffering throughout events even in standard definition with nbn100.
Unfortunately it's just not worth the price right now I may come back if they sort out the issues.
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Kayo is Buffer City
Useless. It buffers about every minute you are watching something and is very expensive for such a poor quality streaming website. I tried to watch a Kayo mini for ages and it buffered every ten seconds. The match replay was slightly better, buffering about every minute. WTH.
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Questions & Answers
andrewasked
where do I find these muppets contact number
1 answer
Doesn't look like you can. Either live chat, submit online form or email
https://help.kayosports.com.au/s/article/How-do-I-get-in-contact-with-Kayo
Steveasked
Thursday night NRL is disgusting. The game always freezes. Why does this happen. Can we cancel our free trial and will this happen all the time.
3 answers
Yes you can cancel the free trial you may have to call them to do it though.
Why did this happen, well it could be one or many of the following reasons.
1: No crowd attendance for games means more people watching from home, and if using Kayo, then the service was probably overloaded.
2: our pathetic excuse for a broadband network called NBN, again over loaded.
3: Kayo is a streaming service designed around a certain workload, that workload would have been 10000% higher given the situation with Covid-19 and people wanting to watching streaming services.
4: I have a 100mbit/s internet connection, to get HD stream from Kayo requires 12mbit/s, I could not watch the AFL last night it was buffering and falling back to lower than SD quality requiring only 1.5mbit/s bandwidth.
This tells me the Kayo service itself was the problem, too much demand and not enough infrastructure to service the demand for the streaming requested.
IMHO Kayo fell over big time due to unprecedented demand, and they don't have the infrastructure to support the user demand, this coupled with our pathetic NBN is why you didn't get a reliable stream.
Paul.
I would like to cancel kayo how do i do it
It used to be easy to unsubscribe, but they have removed the simple option. Go through the chat line. They are bleeding to death because of the poor quality picture so they have made it harder to leave them, instead of fixing their servers. I will never go back to them.
David P.asked
Why does my kayo sports keep freezing.
1 answer
Please read above, it's not a simple answer there are many factors as to why you are suffering from what is called "buffering" the 2 main reasons are:
1: Do you have enough of an internet connection to support a streaming service?
2: Does Kayo have sufficient back-end infrastructure to support user streaming demands?
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