I have just opened my newly purchased FDM 785BA Kenwood Food Processor. I bought it from Morehouse Ave, Harvey Norman in Christchurch. The spring and red lever at the base of the glass blender fell out. I tried it anyway but the blender didn't go. I will be returning it.

The processing worked well, both blender and food processor, maybe the first 5 or 6 times I used it. Then it just died, for no reason. Still under warranty but I have to take it to a place that is an hour drive away to drop it and then pick it up again with no guarantee that they will fix it. I bought an expensive, supposedly high quality, high reputation product. It is bad enough that it broke down so soon after purchase, but the fact that they make it impossible to get it fixed under what appears to be a good warranty is outrageous.

I bought this at Farmers in NZ late last year for $320 on special. It broke after a month (used about 8 times). Farmers informed me that there is a fault with this model - the safety switch locks on after a few uses and means that you cannot use the blender at all. They have informed Kenwood that they have had over 20 people return their machines, however Kenwood have not recalled the product. I trusted Kenwood only as did many of my family and friends but I will not buy a Kenwood product again. Dissapointing from what was once a great trusted brand!