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King Living Concerto
KrisSydney
- Verified purchase
I feel that I have been mislead and taken for a ride!
On the 31st of March 2014 we bought the concerto. My Day of regret.
My wife and I walked into King Furniture and we were both excited to buy the lounge of our dreams. The Concerto..
We picked our material with the sales assistant as we wanted something durable and long lasting. Bad idea!
Within the first year we notice the material was looking for worn. We called warranty and we sent photos and it was fixed. Pretty good after year, don't you think. Value for money.. Not.
Wow, I thought to myself this was just a year, imagine after a couple...Read more
of years. Yes the warranty is good for two years but definitely not after that. Its a little bit of a trap. Smart Marketing!! I understand that I can ring warranties now and speak to someone and say the cushions look saggy and the material looks worn and get a response of I can send someone out for you to check your lounge but it will cost $80 dollars and then say we can fix a percentage rating of how long you have had your lounge. Another great marketing tool. I know I'm having a whing but I don't have that sort of money for them to come out and tell me that I need to pay more money. Its a 7k lounge.. I feel really embarrassed and stupid for listening to the sales person who sold me this. I honestly feel used and I feel like just sending it back. I may get a computer response with this message saying please contact us to repeat your problem again. Thank you for hearing me out. Regards Kris
Similar opinion? Write a review on ieatwords.com.au!
CERNorth Sydney
- 2 reviews
Most uncomfortable sofa
We bought a Concerto sofa from King Furniture two and a half years ago. It seemed comfortable in the show room, but I guess you get seduced. It is like sitting on a park bench! It is so hard and uncomfortable and the seat is too deep for me as I am not tall. We had to buy two more cushions for my back but the couch is as hard as a rock. I phoned King Furniture and they were not in the least bit interested. In fact the manager of Annandale said they were having a sale soon, perhaps I would like to buy another one. Never again !
3 comments
I have spoken to customer service and they are coming out this week to inspect the sofa. We shall see!
Customer Service non existant! A very nice fellow came out to see the sofa and suggested that because we were never given any options for softer cushions in the showroom (as they advertise) he advise... Read more
d that King Furniture supply us with a down overlay on the cushions at their cost. I phoned them today and they are not going to do anything because they say the cushions are not faulty. Well I know that but we were never given any options (as they profess in their ads) and if we had I would have chosen the more comfortable cushions. The memory foam ones that we have are exceptionally hard to sit on. I would never buy another King sofa again. When my children visit they keep telling me how uncomfortable the sofa is.. Never Never Never!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sarah H.asked
Hi, is the feather overlay on the seat cushions still an option in the current version of concerto?
No answers
Edward Gibbasked
are they made here in aus?
2 answers
King F.King Living
Hi Edward, the Concerto is made at our factory in Shanghai.
So made in China
SussanVasked
Hi, just got back from King and got a quote for Concerto in viva leather, costed 9k and a bit. Tempted to purchase them next week as sale is finishing soon, but now I am not sure if I want to go ahead. Is Customer Service that bad? The sales rep is very nice though :). Is there any other options here in Perth? I don't know what to do now, as I need to replace my leather lounge asap coz we have no place to sit?!
3 answers
Hi sussan, yes customer service is great! But it's what happens a few years later that's disappointing. My suggestion is read the fine print first and ask lots of questions.
Hi Susan. Did you end up going ahead with the Converto? We are just about to buy one and are interested to know what your outcome was. Thanks!
Hi Belinda D, yes we did and honestly I love my Concerto, very comfortable. Concerto comes in 2 sizes; standard and wide. For your comfort make sure you chose the right one. Delivery was prompt. I ended up purchasing a 3 seater standard and a 2 seater wide in cowhide leather, but the 2 seater had an issue with the bottom base and I recognised it a month after delivery as we went on holiday and did not really pay attention at it, however returning from holiday, I called KL Perth, emailed them the picture of the sofa, about 1-2 weeks later someone came and fixed it. So far, I am satisfied with King Living Perth both quality and customer service. Hope it helps :).
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King F.King Living
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