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Reviews

2.3

19 reviews
5
(3)
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3
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2
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WORST CUSTOMER SERVICE EVER

published
Date PurchasedOct 2017
1 comment
King Living
Harry B.King Living

Hi Narelle, our service team has advised that they are investigating this and will be in touch with you as soon as possible. We apologise for the inconvenience and thank you for your patience.

Rainie

RainieHunter Region, NSW

  • 3 reviews
  • 5 likes

Horrible support

published

Not surprised this is a discontinued product. I’ve had mine for 3 years and we have never been happy with it. There is zero back support with this lounge and I am suffering terrible back pain because of sitting on it every night. What a waste of money.



Date PurchasedJan 2015
jules_rules10

jules_rules10Brisbane

  • 9 reviews

Versatile design

published

We bought this 4 years ago and it is still going strong. The fabric needs a bit of spot cleaning, but the cushions have kept their shape. The versatility in its design is amazing. We have moved house twice since its purchase and the design has made it a breeze to move. The number of possible configurations is amazing to suit the space and surroundings.

Date PurchasedApr 2013
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Megan

MeganTerrigal, nsw

  • 3 reviews
  • 5 likes

Dreadful quality

published
Date PurchasedOct 2011
2 comments
King Living
King F.King Living

Hi Megan, please can you email [email protected] with your best contact number and order details so a Customer Service representative can look into this for you.

Megan
Megan

very poor quality fabric

published
1 comment
King Living
King F.King Living

Sorry to hear about your experience Bella. Please can you private message me your best contact number so a Customer Service representative can give you a call.

Ivop

IvopSydney

Uncomfortable and overpriced

published

The unique stuffing just doesn't work - loses shape with no support. Had bases replaced once but exactly the same with no further follow up from King. A very poor choice made in reputation. Have now ordered new leather lounge elsewhere and will give the baby jasper away.

1 comment
King Living
King F.King Living

Sorry to hear about your experience. Please can you let me know your best contact number so that a member of our Customer Service team can give you a call.

Beautiful baby jasper

published

We purchased a baby jasper lounge 2 1/2 years ago and I can honestly say, I would have pulled out 2 feathers in that time.
We love that lounge. Love the king cord material, easy, throw the covers in the wash and you're ready to sit back on a fresh and comfy lounge.

1 comment
King Living
King F.King Living

Glad you are still loving your lounge 2 years on. We hope you continue to do so for many years to come.

Felix

FelixSydney

Overpriced poor quality sofa

published

I bought the Baby Jasper 5 months ago. I have to say customer service was great. However, I cannot say the same with the actual product. Just within 2 weeks, I started noticing sharp things going out from the cushions. I found out they were the feathers filling the cushion. Everyday I find at least 1 feather sticking out which needed be pulled out. The end result of this is cushion not being comfortable anymore. For $3000 sofa, I expect a better quality than this. I also purchased a large rug with the sofa. Unfortunately this actually caused more pain. The wools constantly getting pulled out just by stepping on the rug. I think I have vacuumed $200 worth of wools ever since I purchased it. Will never purchase from them again.

1 comment
King Living
Harry B.King Living
Janine

JanineMelbourne

Disappointed with my baby Jasper

published
1 comment
King Living
Harry B.King Living

Janine, all cushions with feather filling require regular plumping. Here is a link to cushion care. Alice
http://www.kingliving.com.au/quality/king-care/feather-and-ultradown-cushion-care/

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Marina

MarinaCanberra

  • 3 reviews
  • 3 likes

Beyond Disappointed With My Baby Jasper

published

My baby jasper is less than 2 months old and looks like it's been abused and not taken care of for years. The seat is absolutely shocking and looks as if I purchased a second hand model. The couch has looked like this since the day it was delivered. The display baby jasper in the King store is in better shape than my brand new couch. King sent an external technician to look at the couch 3 weeks ago and tell me they won't do anything until they get the report. Still waiting for king to respond to me. Extremely disappointed and unimpressed with the quality and the service for how much I paid.

1 comment
King Living
Harry B.King Living

Marina, There is action happening now. You should receive a visit from Fassons tomorrow. Hope you are pleased with the results. Alice

Love The Lounge But The Attached Shelving ....

published

We have had the Jasper for over 3 years now. I am very disappointed with the side shelving. When considering the price one pays for the lounge you would think it is made from solid timber but it's actually a chipboard like timber and the spigots have come off and can't be put back on. I rang King to find out the cost of replacing and it's $500 each. I have 4 to replace that's $2,000 very pricey! Personally, this feature is a defect

1 comment
King Living
Harry B.King Living

Underwhelmed

published

We purchased a leather baby jasper. We also purchased four cushions. The cushions were a complete waste of money - for close to $1000 there was next to no filling and we really would have been better served going to ikea than waiting months for the sub-standard cushions to arrive.

The couch itself if OK. That said, the wooden armrests are very hard to align properly. These points might not seem like much, however, for the price you're paying you really want an awesome experience.

For the price they should send an after sales consultant to your house to ensure everything is set up correctly and demonstrate how to use the bed (which we haven't figured out how to use).

cushions terrible, shelves don't align

4 comments
King Living
Harry B.King Living

Hi, we are sorry to hear of your recent experience and concerns. Please contact our Customer Service Team directly on 1300 135 464 so that they can assist you.

buro72
buro72
Won't buy again
Won't buy again
Penny

PennyBrisbane, Queensland

Baby Jaspar….Big disaster

published

the sofa delivered was not the same quality as the one in the showroom especially with the quality of the filling in the cushions. When I went back to the showroom, I was told they couldn't unzip the cushion cover to show me what filling was in the floor room sofa. I was totally white washed. I am extremely disappointed and will never again buy from King.

1 comment
King Living
King F.King Living

Absolute Rip Off!

published

We purchased a baby jasper lounge less than 6 months ago and could not be more disappointed. As others have mentioned the cushions have become saggy, offering no support which is an issue as my partner had back problems. I am constantly pulling feathers out of the cushions, and shaving the pilling off the cheap fabric. I have voiced my concerns to King Furniture but have received no response. I purchased this couch for my first home thinking it was a good investment, but boy was I wrong, at this rate I imagine I will need to replace my couch in less than 2 years... thank you very much King Furniture!
The size
Everything

5 comments
Unhappy customer
Unhappy customer
Not Happy
Not Happy

If only King spent as much time testing their furniture as they did responding to bad reviews...

King Living
Harry B.King Living
Nat

NatMelbourne

Amazing!

published

We bought a baby Jaspar and it's without a doubt one of the best things i've ever bought. It was more expensive than most other couches we looked at, but it is by far the comfiest, and looks the best, too. The leather choices and colours were great. The staff in the Richmond store were fantastic. We haven't used it as a bed/2 single beds yet, but when we do, we are sure they'll be so comfy. We are absolutely thrilled with it. I can't stop staring at it, it's so nice!
so comfy, can rearrange it to have the chaise long bit at different ends, and it can convert to beds

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Veronniee

VeronnieeSydney

Outstanding Quality Product

published

I can't speak highly enough of the King Furniture products. I recently went there to buy another sofa, Baby Jasper this time, to add to the Delta I bought ten years ago. The sofas are steel-sprung, so never sag, and hold their shape amazingly well.
I've always been happy with the shop service, but I have to say the behind the scenes admin staff could be a little more efficient with returning calls promptly and with liasing with the delivery department without asking the customer to do this.
Having said that, I would never buy a quality sofa anywhere else, and recommend King highly, especially as they now have a King Care division, which looks after cleaning and fabric protection application whenever your sofa needs it.

Newfarmgirl

NewfarmgirlBrisbane

Very disappointed for the price we paid

published
6 comments
sofashopper
sofashopper
King Living
King F.King Living
Frogger
Frogger

King furniture baby jasper

published
1 comment
King Living
King F.King Living

Hi Candm, thank you for sharing your wonderful feedback. Great choice in leather and colour! We are happy to hear you are enjoying your Baby Jasper.

Cant live with it

published

Our baby jasper arrived two weeks ago and had a strong chemical smell. We have not been able to sit on it due to stinging eyes and a tight feeling in the chest, and so have had to send it back for inspection. Otherwise it looks great. As for comfort i am happy to be back on my old couch that is 12 yrs old. The feather backing on the baby jasper is not comfortable or soft.
Overall i am not happy with the baby jasper. If your looking for lounging couch for two maybe not this couch.

The staff at the chatswood store have been amazing in trying to resolve the chemical smells for us. Fingers crossed
The fabric i choose was sorrento shell and its a beautiful colour.
chemical smell on the foam....? toxic

3 comments
King Living
Harry B.King Living
Honestreviews21
Honestreviews21
King Living
King F.King Living
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Questions & Answers

Rob

Robasked

Jasper Baby

how do I clean my baby jasper fabric? I believe it came with a lifetime cleaning guarantee

1 answer
King Living
King F.King Living

Hi Rob, please contact King Care on 1300 546 422, they will be able to assist you with the cleaning of your Jasper lounge.

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