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Kogan Agora Smart LED TV (Full HD) KALED49SMTZA (49") Questions & Answers
8 questions from our users
Betty R.asked
The tv will not download after switching on, it then turns its self off . How do I get it going again
No answers
Betty R.asked
how do I upgrade the firmware
No answers
Betty R.asked
how to upgrade firmware
1 answer
Click on this link
https://help.kogan.com/hc/en-us/articles/360001934067-KALED49SMTZA-TV-Firmware-Upgrade
Julieasked
Kogan 49" smart tv. KALED49SMTZA.
I have opened google play store to down load BigPond movies app. play store says I need to authenticate and to sign into my google account. There is no where I can sign in?
I have signed into google on the browser but still can't get into play store, help me please Julie
2 answers
Yes, if you open the Play Store you need to put in your gmail address and password to set up a user account, in order to download apps.
Note that some apps won’t be available or won’t work on this TV.
Recommend you get another box, like Apple TV, or Chromecast etc rather than use the poor “smart” tv as per my original post.r
I have been using the google play store previously with no issues, it just keeps saying I need to authenticate my account but I cant get past that page.
Rosemaryasked
Does this tv have blue tooth?
Suzanneasked
Why can't I connect my tv to the Internet either with wired nor wifi. Or do an update. Any help?
1 answer
I Need to apologise, the model of my tv is different .I have a KALED43UHDZA which is a smart TVs.What I have found is I bought a 10mtr hdmi cable and run it to my laptop..It copes so much better with good quality movies.Again so sorry.Please feel free to let the guy's know at PR so I can correct it.
Rosemaryasked
I can't change the channels why?
2 answers
Ross x.Kogan
Hi Rosemary,
Thanks for your question!
Have you entered the DTV mode? If you're still in the smart mode/home screen (apps visible and the TV in a window), you won't be able to change the channels. If you highlight the TV window and press select or hit the input button on the remote and select DTV, you shouldn't have any problem changing the channels.
If you're still having trouble, please don't hesitate to get in touch with our Support team for further assistance.
We can be contacted on 1300 304 292 or at the following link:
https://www.kogan.com/au/help/question/new/
Nice of Kogan to respond to your question ! It's a wonder you didn't get the old turn it off at the power point or main power switch and let it reboot. It still doesn't change the fact that the software is dodgy and the processor is just not good enough to do the job to look after basic TV functions, let alone the on board computer functions. Untill proven wrong I stand by my original analysis !
Bingoasked
Has anyone successfully received a monetary refund for any of the Kogan Smart TV models?
2 answers
I honestly don't know the answer to this one, the reason I wrote such a poor reveiw is I'm sick and tired of such poor quality products being imported and no one is held accountable, my answer is try it on them. If not contact consumer affairs !
I did, however, I returned mine within the 14 day period.
I also had to front the cost for the delivery and return.
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