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114 questions from our users

Deb B.
Deb B.asked

Can you download google play store apps on Atlas 10.1



No answers
Rayner B.
Rayner B.asked

How to do a factory on a kogan d300

No answers
Christine
Christineasked

Why is it so hard to get an answer (better yet some help ) from you people. I purchased a device from you nearly a month ago. As yet I am still unable to set the bloody thing up. All of my emails have been to no avail. You cant be reached by phone..this only strengthens my belief that I shouldn't purchase on line..
please just get me started on my journey by instructing me on how to get the bloody thing up and running. Your user manual is about as useful as tits on a bull.

1 answer
Paul F
Paul F
Nic
Nicasked

My son has had his notebook just a few weeks. We went to use it the other day and it will not turn on. It has been on charge so the battery isn't flat. I have tried some of the suggestions from here. Nothing is working. If I unplug the charger and replug it in the power light comes on but nothing happens and it soon goes off.



1 answer
Paul F
Paul F

Send it back. Its a lemon just like mine is. Mine also wouldn't switch off.

olly
ollyasked

is there a certain pen to use for the atlas 2-in-1 pro touchscreen d300, if not how do i connect the pen i have to my tablet it works with the Atlas Go 13.3 but not with mine how do i fix this?

No answers
cleaning instructions
cleaning instructionsasked

I would like to perform a factory re-set before i return this laptop, can you please provide instructions.

No answers
cleaning instructions
cleaning instructionsasked

i'm in the process of returning the Kogan Atlas D400 and would like to perform a factory re-set to ensure all my details are wiped, can somebody help with instructions. there is a re-set label on the lid and when i remove the cover it has a vacant slot.



No answers
Sharke
Sharkeasked

I have forgotton which email address i used for logon. how can i reset.

No answers
Lisa
Lisaasked

I have just purchased a Kogan Atlas D400 2 in 1 touchscreen-notebook in the last 2 wks. I was able to use it about 6 times and now the screen wont turn on. I've charged it and the blue light comes on sometimes and not others and nothing on the screen. What do I do with this issue to rectify it please

2 answers
Garry
Garry

I purchased a Kogan Atlas and it was trouble from the beginning you can try to contact Kogan for help (they are useless and not helpful) just keep sending them emails and they my have a solution. I think that you could have a faulty power supply

James M.
James M.
franvena
franvenaasked

Where can I buy a stylus pen compatible with the atlas pro touchscreen notebook?

4 answers
James M.
James M.
franvena
franvena

Thank you for the information. I did buy the pen you mentioned though it is not compatible with my kogan atlas pro touchscreen notebook. Thank you.

Garry
Garry

I wouldn't buy from Kogan I was at officeworks and they have a lot of Bluetooth pens I would buy from them at least you can return it if it doesn't work

Chrissy
Chrissyasked

My speaker is saying no auto output device installed how can I fix this please

No answers
AnneH
AnneHasked

The power adaptor of our Kogan Atlas 2 in 1 has broken and we need to get a new one. We've been finding it very difficult to replace. What is the polarity? We finally found a place (Jaycar) that stocks all sorts of power adaptors but they wanted to know the polarity of the power adaptor as putting in the wrong one could cause damage to the notebook. They said to look up Kogan's website and put the name of the notebook and polarity in the website's search engine, but nothing came up. Please help. Where can we get a replacement power adaptor. Thank you

3 answers
AnneH
AnneH

Or what is the polarity of Kogan atlas 2 in 1 D300? Thank you

Garry
Garry

Jaycar is a good place just take your old power supply in with you and they should match it up on your power supply it should show positive and negative for the tip/jack just make sure it is the right way around

AnneH
AnneH

Yes we went to Jaycar and took both the notebook and the old cord. But they asked us to check the polarity of the notebook. We are still waiting on an answer. We are also waiting to see if Kogan have any power adaptors. Hopfeully will hear soon.

Krystal
Krystalasked

How do I fully reset my Atlas 2-in-1 Pro as I can not remember my password?

1 answer
Chrissy
Chrissy

Did you ever work out how to factory reset please

trevar
trevarasked

How to attach screen to keyboarf
Of notebook

No answers
trevar
trevarasked

Hiw to attach screen to keyboard

No answers
Roland59
Roland59asked

How do I turn this unit on? It won't power up although has been on charge for over three hours and I can see the blue light

No answers
belinda k.
belinda k.asked

I have forgotten my password and it wont let me in even with security questions correctly answered

No answers
nathan
nathanasked

how to enter the BIOS? i want to install linux. don't tell me it's not supported i will get it going if i could just get into the bios and disable secure EFI boot, etc TIA

1 answer
Dylon b.
Dylon b.

Bro Just press esc if ya want to install Kali usually tablets like this don't have secured boot on so yeah but I hope this helps

Jaak M.
Jaak M.asked

How do you turn the machine on?
Where can I download a manual?
Cheers
Jack

1 answer
Candi Westney
Candi Westney
Roshni
Roshniasked

Hi. I am looking to buy this 2-1 notebook for my University studies? Will this be suitable for the same or should I go with any other option? Kindly suggest.

1 answer
Candi Westney
Candi Westney
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