Kogan Atlas 2-in-1 Touchscreen Notebook Questions & Answers (page 6 of 6)
- MPNs: KAL10D400SB and KALAP102IN1A
118 questions from our users
if I do a factory reset will I lose anything?
Hello, my tabled has no microphone in the system (from the beginning). It is not present in device manager either. What is the way to fix this?
After my Atlas Pro 2=1 did multiple updates we then had sound . It took a couple of days
Hi
I bought a Kogan Atlas 2 in 1 D500 Pro Touchscreen Notebook and received it about a fortnight ago. Initially it was great. But now I can't turn it on at all. It has been charged and I'm curious as to what I have to do to get it going again. There is nothing in the user manual for troubleshooting. So your suggestions would be really helpful.
This happens to mine all the time!! Sometimes holding the power button and volume button down at the same time seems to wake it up, and it doesn’t always work unfortunately, as it’s not working again ...
Read morethis morning for me, another one I tried was holding the power button and back space button down at the same time works, and only sometimes! But now neither will wake mine up, so now I’m out of ideas. Anyway try those two and see if it works for you. It’s rubbish that it continually does this though!
Hi
I got my Atlas 2-1 las Christmas. Now it won't charge . What should I do?
Thats crap..still under warranty id contact kogan . U get more response going through twitter. My daughter laptop when charging u can feel electricity coming out
I have a kogan 2 in 1 notebook that won't shut down. Any ideas?
Not able to open microsd slot on atlas 2 in 1 d500 can you help?
I had assistance from Dick Smith help; told I needed to use the "MicroSD Card Tool" enclosed in original mailing box.
I tried to use it many times without success - many mails were exchanged with hel...
Does this laptop come with Microphone and sound?
I don't own a Kogan d500 yet, but am interested to know more.
Is it possible to store the stylus in or on the tablet? Or does it stay seperate?
(With risk of damaging/ loosing it)
Hi Eduard,
Unfortunately there's no dedicated storage slot for the Windows Ink stylus, however, it is fully compatible with the Atlas 2-in-1 and comes bundled with the product.
I hope this answers your question.
i have an Atlas 2 in 1 D500 pro touchscreen notebook, but the touchscreen will not work and if I disconnect it from the keyboard nothing works, do I have to do something to set up the touchscreen or for it to work in tablet mode?
HI, Ive lost all sound, including when I put headphones in. Sound is showing at 100%. Any ideas?
How to open Micro SD Card? (and is there a limit to size of card?)
Follow up from TDH for anyone also seeking a solution!
...
Read moreI had assistance from Dick Smith help; told I needed to use the "MicroSD Card Tool" enclosed in original mailing box. I tried to use it many times without success - many mails were exchanged with help desk - but eventually it opened the slot and released a frame to hold a MicroSD. I had not used enough pressure to release it [I was frightened I would 'break' the switch involved!]. I have a 32g MicroSd installed now, working satisfactorily. No answer yet on maximum size compatible with this computer [some Chinese Windows 10 tablets I believe are limited to 32g max]
hi i have a kogan laptop and i only had it for one day and it wont turn on any ideas because this laptop i need it for school
Perhaps plug it in for a while prior to trying to turn it on, the battery may be low. Other than that you would need to contact Kogan. Good luck Hayley.
How do I unlock a Kogan 2 in 1 pro Windows tablet. Model number is KALAP102IN1P
I've had my d500 for a little under a month and now it wont turn on. Obviously it's on charge and is indicating power, but yea it just wont turn on. I can't find any hard reset options online or in the user manual. I guess i just have to wait for a warranty job? Any help?
I believe pressing the power button and volume-up button can successfully reboot some computers but I don't know whether it will work on a Kogan. Might be worth a try. The other problem which I have p...
Read moreersonally encountered is a broken power button which was evident by the button not going down when it was pressed. That required sending it back for repair.
I bought 2 of these. One works perfectly but the other won't turn on. Any suggestions?
Hi, Leanne, sorry for the issues with your device. Please get in touch with us on 1300 304 292 8am to 8pm on weekdays, and 10am to 6pm on weekends (AEDT). Otherwise you can also submit an enquiry any ...
Read moretime on our help centre here: https://www.kogan.com/au/contact-us/
how do I do a restore my Kogan Atlas 2-in-1 D500 pro touchscreen Notebook to bring back to factory settings
Mine has lost the mic on it and will not work in Skype and Cortana in device setting it shows no mic
Sorry to hear about this Terry. Please see the instructions in the link below on how to factory reset the device: https://www.laptopmag.com/articles/reset-windows-10-pc
Just arrived is my Atlas 2 in 1 D500. Can anybody explain why I cant access the Micro SD card Slot. It does not push in or pull out the spot where it is has some sort of a cap with a pin hole in it, I don't want to damage it. Also when detached from keyboard I cant type anything on touch screen. is there some sort of setting turned off. one other thing when I go to settings for screen rotation, its turned off and will not turn on.
Cheers T
The keyboard is not Bluetooth and must be physically connected. If you want to type when the screen is disconnected, switch to Tablet Mode in Settings. Om my slightly older model, the cap levers off w...
Read moreith a finger nail. Screen rotation sometime seems to stop working (on other devices too) - try rebooting.Re MicroSd Card Slot
I had assistance from Dick Smith help; told I needed to use the "MicroSD Card Tool" enclosed in original mailing box. ...
Read more {Same kind of tool is used to change sim cards in many phones - ordinary paper clip (opened out) may also be used (?)} I tried to use it many times without success - many mails were exchanged with help desk - but eventually it opened the slot and released a frame to hold a MicroSD. I had not been using enough pressure to release it [I was frightened I would 'break' the switch involved!]. I have a 32g MicroSd installed now, working satisfactorily. No answer yet on maximum size compatible with this computer [some Chinese Windows 10 tablets, I believe, are limited to 32g max]
to get wifi going I have to restart most times. kogan 2 in 1 does not have a wifi option any time I close it. Only dial up?
there must be a fix?
I experienced exactly the same problem, having to continually restart. After speaking to many different people at the Help desk and sending the notebook back for the technicians to check it out no so...
Read morelution was forthcoming. The person who eventually solved my problem was Robert M on the customer support team. This seems to be a common problem and I wonder how many other people who purchased these notebooks are tearing their hair out in frustration. Hope this helps you.
There has been no answer from Kogan at all. I resort to restarting all the time. I am frustrated with both the unit and from Kogan. I hope this helps.
Hi Geni,
Thank you for your question, sorry to hear you've had these issues. ...
Read more It should be resolved by updating to the latest Intel Wi-Fi card drivers. You can download this from the link here: https://downloadcenter.intel.com/download/26667/Wireless-Intel-Wireless-Bluetooth-Software-for-Windows-10 If you have the original, it'll be the link for 32-bit Windows. If you have the Pro, it'll be 64-bit. If there are any further issues, we recommend you get in contact with our Support team and we'll do our best to assist. You can call us on 1300 304 292 or submit an online inquiry here: https://www.kogan.com/au/help/question/new/complete_question/support/Get an answer from our members and Kogan representatives
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