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Mike S.Perth, WA
Latitude were great.
When we were struggling for vehicle finance Latitude were able to help with a good interest rate and suggestions on how to keep the repayments low. They kept us informed during the process and made things easy.
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Lucky N.Greater Melbourne (Inner), VIC
Best service
Never disappointed with the great service i got and the experience will recommend people to go foward for a car or personal loan quick and better service easy way to get a loan .
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The reviewer stated that an incentive was offered for this review
Chris R.South East Queensland, QLD
Worst finance company
Car was stolen it settled and then slug me with extra costs no email no phone call just a bill that arrived 2 weeks after the due date? Terrible service when you call them takes an hour to get through to someone to tell you they don’t have access to financial records worst company ever!!!!!
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Awesome happy attitude
Everything went absolutely perfect.. had the lovely Rebecca from start to finish, helping me out with all.my paper work.. she made it very simple and easy for me. Keep up the awesome work Bec's !!
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T.BakerSouth East Queensland, QLD
- 2 reviews
Worst loan company with illogical criteria
Had a personal loan through these guys in 2017 with a term of 2 years for 13 grand.
Ended up finishing 4 months in advance, perfect record with them. $153 a week I paid.
Soon as I finished, I reapplied for 15k over 7 years as I desperately needed a new car for work which equaled $68 a week. None of my circumstances changed since the first application, same job, same money, I own a house and also due for a promotion at work soon.
Got knocked back cause I had a 3 and a 4 on my credit report for my mortgage with RAMS over a year and a half ago du...Read more
e to a tenant smashing my place up and skipping on a promised back pay of rent which left me down almost 3500 in back pay plus 1k for damages to my property. So that 3 on my mortgage overrode my better then perfect record with latitude and for a weekly value of 2.5x less then what I’ve been paying without fail for the past 2 years. They told me they would call me back in half hour with a decision. 4 hours later still nothing so I had to call them. They were apparently too crap to even bother ringing me and we’re going to send me a letter in the mail. (What....) Who makes these decisions? Do they even have an education or are they even knowledgeable in anything to do with finance or common sense? Not even Alec Baldwin can save this failing floptard of a company. Avoid at all costs, I will heavily discourage anyone who asks me about them and even go out of my way to bring them into mention them as incompetent and useless. Go to a big bank, the little guys have to keep their gold close and only lend to credit scores of 850. Even their interest rates are below average (10.9%) i was offered. They couldn’t even offer me a solution or lower amount or anything so now I’m left without a car and probably going to lose my job and maybe even my house cause of this.Similar opinion? Write a review on ieatwords.com.au!
Fantastic allowed me to get the car I wanted
Great customer service ...Lewis was very easy to converse and very attentive to my needs, explained in plain English.... with no unexpected costs ...so happy with our dealings with Lattitide
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Mr cactusSouth East Queensland, QLD
- 2 reviews
Go to a bank, avoid lattitude.
My vehicle was written off so my insurer contacted lattitude For a payout figure and It took over a week to get, I missed out on a Fantastic vehicle because they stuffed me around for so long, they sent my insurer 4 wrong emails to respond too which delayed everything, they love taking your money but won’t do anything to help the early finalisation of the loan, just avoid these muppets, go to a bank do the smart thing, interest rates with lattitude are insane, I paid $26000 for a $12000, oh and don’t expect to speak to any Australians it’s just a constant phonecall saying ‘what, excuse me, can u repeat that, and lots of sorry sir the line is bad, just avoid at all costs people.
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Hilary Greig
- 2 reviews
Need a paper based option.
Obtaining the loan approval through a broker was easy. The frustrating part was the hours it took from the time the loan was sent to compliance to receiving the final approval. I ended up paying for the car on my credit card and the car yard refunded me the following week. The broker was 100 yards away from the car yard, a paper based option would have been much easier in my case, especially as the recredit on my card didn’t show up in my account for 6 days and I was worried the car yard had put $’s into wrong account.
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Keith w
- 3 reviews
Near Impossible to get Latitude to do the right thing.
In May 2022 I sold a car which I brought for cash in 2015 yet when I come to sell it a search revealed Latitude had a security held on the car which held the sale up even though they were approached several times to remove it. They acknowledged they didn’t have a security but they never removed the error.
Once again when making an unrelated sale on a property their security hold appeared again on a search. This cost me a lot of money with my lawyers costs addressing this matter some 7 months later in December 2022.
The response I received tryi...Read more
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Bert N.South East Queensland, QLD
Karen Kay was very helpful and patient. A quick and easy way to access finance at a reasonable interest rate.
Customer service was great. All costs and payment schedule we're reasonable and transparent. Karen helped me through the paper work maze. She also responded to all my phone calls and emails quickly.
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Marvin C.Gippsland, VIC
Outstanding process, from application to settlement
From start to finish, the application process was very smooth.
Lewis (my loan specialist) was both extremely helpful and informative throughout the entire process and was always available if I had any questions.
I would happily recommend both Latitude (and Lewis) to friends and family if they required finance for a vehicle.
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Quick and easy process. Great customer service
Lewis was great to deal with. He explained everything in detail and made the process so easy from start to end. settlement was quick and easy. Lewis helped in everyway possible.
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Liam
- 3 reviews
Easy to deal with and kept well informed
Karen was great to deal with. She kept me well informed throughout the process and was always ready, willing and able to help. The process was seem less from start to finish with no fuss. Payment was made within hours of settlement.
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Very dissapointed
Receive a settlement advice 2 weeks ago but then 3rd party informed me that they never receive a payment. Keep on calling and emailing but they always said payment was already made until today that they confirm it was reversed for whatever reason.
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Seany
- 6 reviews
Easy and quick!
The person who organised my loan was absolutely fantastic. She explained things in simple terms and made the process very, very easy from start to finish. Really appreciated the time Latitude took to make this happen.
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BrookSydney, NSW
Felt very personalised.
10/10 great help in getting the loan. I had the same customer service rep that understood me and help led me through the whole requirement procedure, the experience was good.
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Mrs BMetropolitan Adelaide, SA
Great customer service, but a lot of extra information required, and running around for JP witness and hassling payroll
Customer service was excellent, quick and efficient. Interest rate was a bit high. Credit team requests were quite extensive, and what was requested was provided, but then they ask for something else, which should not be the case with a perfect credit history. It’s embarrassing having to speak to so many people at your place of employment because the wording is wrong in their statement, or they didn’t provide a start date, or show all details of contract etc. Getting JP witnessed documents, and numerous calls, emails, and documents required fro...Read more
m payroll could easily be solved by requesting bank statements, and 3 forms of ID rather than having to find a JP and hassle everyone at work multiple times. Customer service was brilliant. Lewis is awesome.Similar opinion? Write a review on ieatwords.com.au!
GeorgiaPerth, WA
So easy
It was so easy to get approval. They were really fast to get back to me with everything. I had my car in 5 days. I would definatly recommend this company!
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First class
First class customer service quick and easy no time waisted amazing experience with Vicki and Lewis first class people can not rate there preferences anymore highly thank you for all the hard work
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Consultant was very helpful
Lewis Galea, my customer service specialist who handled my transaction was very helpful and was very quick in finalising my application and loan settlement. He was able to settle the loan in 2 days
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