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Reviews

2.8

42 reviews
5
(15)
4
(3)
3
(1)
2
(6)
1
(17)
  • Build Quality
    4.0 (5)
  • Value for Money
    3.5 (4)
  • Ease of Use
    4.0 (5)
  • Cleaning & Maintenance
    3.8 (5)
  • Product is used
    • Weekly (3)
    • Daily (1)
  • Safety
    4.0 (5)
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steve

stevePerth, WA

love my new Iron

published

I had a very old model Laura Star ( about 20 years old) and it finally just stopped being efficient . My new model is a fantastic iron, great steam pressure and really easy to refill .It has cut my ironing time in half. Its much lighter than my previous model too. I used to hate ironing, but not any more

Purchased in May 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Product is used Weekly
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1 comment
Laurastar
Laurastar S.Laurastar

thank you for your comments Steve. Glad you are not hating ironing now, the right tools make a big difference

Susy

SusyCanberra 2600, ACT

  • 3 reviews

Cant believe how bad this iron is - not even worth 1 star but theres no other option

published

Purchased in March 2021 at TVSN (TV Shopping Network).

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
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1 comment
Laurastar
Laurastar S.Laurastar

Please call Anne in customer service for assistance. PH 03 9894 1400
I'm sorry about your experience with TVSN and the courier, we dont control this process thats out of our control. But we can certainly help with the iron.
thanks and regards Dino MD



Janine

JanineCentral Highlands and Goldfields, VIC

Love it

published

I have had Laura Star irons for 20 years and can't live without them. It makes it easy for everyone in the family to do their own ironing, achieving an expert result every time. Just love them!

Purchased in March 2021 at Laura Star.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Product is used Daily
Clothing Material Cotton
See all answers
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Gillian B

Gillian BPrestins

  • 2 reviews

The best

published

Love my Laurastar iron! I will never be without one now. It cuts time ironing in half. Produces a perfect finish with ease. Love how versatile my iron is, quick start up and auto cut off helps. Quiet iron that makes ironing easy and actually enjoyable.

Purchased in March 2021 for $899.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Value for Money
Product is used Weekly
Clothing Material Cotton, Denim and Synthetics
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1 comment
Laurastar
Laurastar S.Laurastar

Hi Gillian thanks for your feedback. regards Dino

Anna

Anna

  • 3 reviews

Happy

published

I had my Laura Star for about 20 years until it gave up on me, nothing can last forever, since then my heart is broken because i can1t afford to buy another one, but i am saving and will get it soon.....

Purchased in November 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Safety
Product is used Weekly
Clothing Material Cotton and Denim
See all answers
1 comment
Laurastar
Laurastar S.Laurastar

thanks Anna nice to hear from a long term loyal customers
regards Dino

Will never go back to a normal iron

published

Extremely happy with my Laura Star easy ironing every time, cannot fault it and great after sales service. Take it with when we go locally on holidays. Can’t do without it. My mum and friend has Laura Star and they speak highly as well. Thank you Laura Star love this ironing system!

Date PurchasedNov 2015
1 comment
Laurastar
Laurastar S.Laurastar

Hi Tina, nice to hear from you. Always hear to help and support
thanks Dino

Makes ifoning a Pleasure !

published

Very pleased with my steam station, works very well with cottons & synthetics; excellent with lacey items & silks.......have passed my old steam station onto my daughter in law, I needed a lighter model and she was MORE than happy to have it: i have no hesitation recommemding Laura Star to Anyone

Date PurchasedMar 2018
1 comment
Laurastar
Laurastar S.Laurastar

Hi Juv, nice to hear you are enjoying using the LIFT, thanks for your comments
regards Dino

is great but some plastic parts get dislodged more then once even after repair

published

- we love to use and even bought is as spare, now became addicted to it.
- this iron is gentle and perfect. we use it on different fabrics, it never let us down.
- pros- fully satisfied with functionality, cons- it require maintenance and to bring back for service and repairs

Date PurchasedJan 2017
1 comment
Laurastar
Laurastar S.Laurastar

Hi ljaz, thanks for the feedback, if you require any service please call us on 1800 999 910
thanks Dino

Christine

ChristineBALWYN NORTH

Professional Finish for those who are particular about everything and anything household

published

This ironing system is impressive to say the least. The steam it generates gives that professional finish which is second to none.

It most definitely cuts your ironing time down. I will never go back to the cheaper traditional iron - waste of time.

Materials which could never be ironed traditionally are no problem for this system. I have not had any technical issues, nor have I burnt or damaged any article using the Laurastar.

I have found the owner of Laurastar to be passionate by delivering excellent customer service. Thank-you kindly. Brilliant Steam Iron.

Carbone

Date PurchasedDec 2017
1 comment
Laurastar
Laurastar S.Laurastar

Hi Christine we appreciate the feedback. Although we did have some reliability issues with the early models, this has all been sorted now. thanks Dino MD

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Tuan N

Tuan NKeysborough, Victoria

  • 8 reviews

Fantastic

published

Never had a problem with this machine
Great steam pressure and a heavy iron makes it the perfect machines to iron your clothes - ther is absolutely no neem to apply pressure on the iron to get rid of stubbor creases. Another great thing about it is that you can top up the watr level at any time and use the machine almost instantaneously - no need to wait for the tank to heat up

Its great to know that it is ready when you are ready.

Date PurchasedJun 2015
1 comment
Laurastar
Laurastar S.Laurastar

Don’t like it!!

published
Date PurchasedApr 2015
1 comment
Laurastar
Laurastar S.Laurastar
Tim

TimSydney

Worst product in the market

published

My unit stopped working with a small bang and tripped the power board. I use it for 1 hour/ week. The unit is 2 yo and was previously repaired for water leaking. Cant believe this product is still in market and disappointed. When the product works it works well and have no issues with it.

Date PurchasedMar 2016
1 comment
Laurastar
Laurastar S.Laurastar
NOU

NOU

  • 3 reviews

Laura Star Lift .(standard)

published

Steam Delonghi had served us well 10 yrs until the boiler was cracked Thas the end of it .
Replace by Laura star lift, the new design abit odd but nothing to worry about . So far its performance is good, finer than my previous but has no steam control, too early to tell reliability, we suggest to spent some money for extended warranty, specially electronic, hot, under pressure

Date PurchasedNov 2017
1 comment
Laurastar
Laurastar S.Laurastar

thanks Nou

Won't turn on

published

Hello. My Laura Star has automatically turned off and will not turn back on. I recently have had my iron serviced due to a continual water leakage and they said everything else should be fine. I have had it for barely two years. I love the way it irons but am really disappointed that there happens to be another problem where I am unable to even use the iron now.

Date PurchasedSep 2015
1 comment
Laurastar
Laurastar S.Laurastar

Hello Adele, sorry for your poor experience, can you please contact Anne in customer service so we can help, 03 9894 1400
thanks Dino MD

Stopped working

published

I had my first Laurastar for over 10 years and when it was due for replacing went with the compact model - MISTAKE - has randomly released water regularly - outer housing on iron itself started breaking away at the side and then completely split across the top after 2 years - now it will not switch on at all - and it is only 3 years old - purchased from Bankstown in 2014 - so disappointed and frustrated

Date PurchasedJul 2014
2 comments
Laurastar
Laurastar S.Laurastar
Ann
Ann

Great - I will contact asap to arrange repairs

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hayley

hayleyPerth

Very frustrated and disappointed

published

I bought a Laura Star Lift approximately two months ago. This iron leaked water and after going to the Perth rep for Laura Star it was exchanged as it was in fact faulty. I now need to go back as this second iron is leaking water from the soleplate again and much worse than the original iron. This is very frustrating.

Date PurchasedJun 2017
3 comments
Laurastar
Laurastar S.Laurastar

Hello Hayley, i'm very sorry for your poor experience, please call the Perth store for assistance. We would be happy to exchange or refund, your choice. regards Dino MD

hayley
hayley
Laurastar
Laurastar S.Laurastar

thanks Hayley

Russell

RussellSydney

  • 2 reviews
  • 8 likes

Not even close to my old Laurastar

published
Date PurchasedMay 2017
4 comments
Laurastar
Laurastar S.Laurastar

Hello Russell
Thank you for your passion and belief in the Laurastar brand. This model is obviously faulty and we would be happy to replace. Please contact Anne on 03 9894 1400 for assistance
Kind regards Dino MD

Russell
Russell
Russell
Russell
Rrainbow

RrainbowWellington point

Great best thing I've ever bought!

published

Great machine love ironing with it so easy steam action is amazing no longer do I have to iron shirt sleeves anymore just pop the iron into the shirt removes all the wrinkles in the shirt only problem was my sister left it on and has melted the top cover but still works perfectly amazing machine!

Date PurchasedFeb 2016
1 comment
Laurastar
Laurastar S.Laurastar

Hi rainbow, thanks for your positive review.
We would be happy to repair the iron at no charge
Contact our service centre on 1800 999 910 for help or email [email protected]
Regards Dino MD

Heather T

Heather TMelbourne

Absolute rubbish

published
Date PurchasedMay 2013
1 comment
Laurastar
Laurastar S.Laurastar
fann

fannNowra

  • 15 reviews
  • 14 likes

Irons well, but leaks and steam button sticks all the time

published

I like ironing with the Laurastar BUT, it leaks water most of the time and most annoying the steam button sticks on and always needs to be pressed off manually when it should be automatic. I don't know that I would buy another. I did ring and the lady was helpful, but it is still happening.

Date PurchasedSep 2015
6 comments
fann
fann
Laurastar
Laurastar S.Laurastar

Hello Fann it sounds like your lift needs to be looked at. All LIFT models are still under warranty and we would be happy to repair it at no cost. Please call Anne on 03 9894 1400 for assistance. We are always available to help. Regards Dino MD

fann
fann
Page 1 of 3
See all Laurastar Lift reviews

Questions & Answers

Gavin

Gavinasked

Lift Standard

Hi. We bought a lift ex demo at Christmas ane are having issues. The boiler keeps making notice and won't stop pumping. After about five mins it stops then there is a low hum coming from it and the red light comes on saying the water tank isn't fitted properly. I've taken the tank out several times and the light still stays on. Eventually the unit shuts down.

2 answers
NOU
NOU

Hi Gavin,
Thks for reading my non pro review.
Did you install filter properly?
did You put the tank in properly?
If pump can’t draw water to tank it will shut down for protection . I would look at these 2 carefully before contact manufacture.

Laurastar
Laurastar S.Laurastar

Hello Gavin
please call customer service on 1800 999 910 for assistance

Mandy

Mandyasked

Lift Standard

Hi second Laurastar and loved it until filter needed replacing - followed instructions and now it won’t work - no steam comes out and start button flashing continually - I can’t use it with three males work shirts this is a real problem to me can anyone help ?

2 answers
laurastar95
laurastar95

Hello Mandy, please contact customer service on 1800 999 910, for assistance or [email protected]
regards Anne

Laurastar
Laurastar S.Laurastar

Sorry Mandy please call us on 1800 999 910

jaya36

jaya36asked

Lift Standard

The plastic casing around the iron plate has cracked. This unit has NEVER been dropped, unless by the techs who replaced the electrics. In my opinion, it's not fit for purpose. A unit this costly has no business falling apart. I have no kids in the house, so it could not have happened without my knowing. I loved the LS customer service girls, but the repairers were less than intelligent, and didn't listen to what I said. Having said that, they replaced the electrics, so it still works.
Has anyone else had the casing crack?
It's rubbish, made cheap and nasty, good idea, bad design. Great when it works or stays intact. Cord cover furs up after the first couple of uses. Cheap and nasty materials.

2 answers
Laurastar
Laurastar S.Laurastar

Hi Jaya36 i believe this has been sorted by customer service please let us know
regards Dino MD

jaya36
jaya36

Yes it has, Dino... I put that in the comments on my review, I believe. Thanks so much. I put this question ages ago, as I wanted to know if the same thing happened to anyone else.The unit was fixed, and several parts replaced - the customer service is great. I still don't think the unit is that great - it tends to dribble water now. I'm tired of the constant issues, understandably. I love the unit, but for that price, I think it should just work. It's a good idea, but poorly executed, if that makes sense? Cheaper manufacture makes for so many little (and big!) issues.
It has saved me so much time, but cost me time, as well. I'm getting an industrial one next time.
Thanks for following up, so kind of you.
The service team is sooo good, pity they aren't backed by a great product.

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