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stevePerth, WA
love my new Iron
I had a very old model Laura Star ( about 20 years old) and it finally just stopped being efficient . My new model is a fantastic iron, great steam pressure and really easy to refill .It has cut my ironing time in half. Its much lighter than my previous model too. I used to hate ironing, but not any more
Purchased in May 2021.
1 comment
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SusyCanberra 2600, ACT
- 3 reviews
Cant believe how bad this iron is - not even worth 1 star but theres no other option
I purchased my Laura star iron from TVSN, to start with it took over 2 weeks to arrive, but the free gift (hanging device) arrived in 3 days. When I asked the courier where was the iron, he said he didnt know. Umpteen phone calls to TVSN just stated it was coming by courier so allow a month - what?
Finally arrived before Easter hols so I couldnt use it until after Easter. Well the iron when it arrived had all black marks on the sole plate and I had to scrub them off, the iron continuously buzzes after I steam and the on/off switch flashes, th...Read more
Purchased in March 2021 at TVSN (TV Shopping Network).
1 comment
Laurastar S.Laurastar
Please call Anne in customer service for assistance. PH 03 9894 1400
I'm sorry about your experience with TVSN and the courier, we dont control this process thats out of our control. But we can certainly help with the iron.
thanks and regards Dino MD
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JanineCentral Highlands and Goldfields, VIC
Love it
I have had Laura Star irons for 20 years and can't live without them. It makes it easy for everyone in the family to do their own ironing, achieving an expert result every time. Just love them!
Purchased in March 2021 at Laura Star.
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Gillian BPrestins
- 2 reviews
The best
Love my Laurastar iron! I will never be without one now. It cuts time ironing in half. Produces a perfect finish with ease. Love how versatile my iron is, quick start up and auto cut off helps. Quiet iron that makes ironing easy and actually enjoyable.
Purchased in March 2021 for $899.00.
1 comment
Laurastar S.Laurastar
Hi Gillian thanks for your feedback. regards Dino
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Anna
- 3 reviews
Happy
I had my Laura Star for about 20 years until it gave up on me, nothing can last forever, since then my heart is broken because i can1t afford to buy another one, but i am saving and will get it soon.....
Purchased in November 2021.
1 comment
Laurastar S.Laurastar
thanks Anna nice to hear from a long term loyal customers
regards Dino
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Will never go back to a normal iron
Extremely happy with my Laura Star easy ironing every time, cannot fault it and great after sales service. Take it with when we go locally on holidays. Can’t do without it. My mum and friend has Laura Star and they speak highly as well. Thank you Laura Star love this ironing system!
1 comment
Laurastar S.Laurastar
Hi Tina, nice to hear from you. Always hear to help and support
thanks Dino
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Makes ifoning a Pleasure !
Very pleased with my steam station, works very well with cottons & synthetics; excellent with lacey items & silks.......have passed my old steam station onto my daughter in law, I needed a lighter model and she was MORE than happy to have it: i have no hesitation recommemding Laura Star to Anyone
1 comment
Laurastar S.Laurastar
Hi Juv, nice to hear you are enjoying using the LIFT, thanks for your comments
regards Dino
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is great but some plastic parts get dislodged more then once even after repair
- we love to use and even bought is as spare, now became addicted to it.
- this iron is gentle and perfect. we use it on different fabrics, it never let us down.
- pros- fully satisfied with functionality, cons- it require maintenance and to bring back for service and repairs
1 comment
Laurastar S.Laurastar
Hi ljaz, thanks for the feedback, if you require any service please call us on 1800 999 910
thanks Dino
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ChristineBALWYN NORTH
Professional Finish for those who are particular about everything and anything household
This ironing system is impressive to say the least. The steam it generates gives that professional finish which is second to none.
It most definitely cuts your ironing time down. I will never go back to the cheaper traditional iron - waste of time.
Materials which could never be ironed traditionally are no problem for this system. I have not had any technical issues, nor have I burnt or damaged any article using the Laurastar.
I have found the owner of Laurastar to be passionate by delivering excellent customer service. Thank-you kindly. Brilliant Steam Iron.
Carbone
1 comment
Laurastar S.Laurastar
Hi Christine we appreciate the feedback. Although we did have some reliability issues with the early models, this has all been sorted now. thanks Dino MD
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Tuan NKeysborough, Victoria
- 8 reviews
Fantastic
Never had a problem with this machine
Great steam pressure and a heavy iron makes it the perfect machines to iron your clothes - ther is absolutely no neem to apply pressure on the iron to get rid of stubbor creases. Another great thing about it is that you can top up the watr level at any time and use the machine almost instantaneously - no need to wait for the tank to heat up
Its great to know that it is ready when you are ready.
1 comment
Laurastar S.Laurastar
Hello Tuan, thank you for your review. We have sold over 15,000 LIFT and although we did have some problems with early models, we have always been here to help with repair or replacement options. We ... Read more
are only a phone call away for anyone that needs help 1800 999 910. regards Dino MDSimilar opinion? Write a review on ieatwords.com.au!
Don’t like it!!
My husband bought it for me a few years ago, but I hate it!!!
Reasons:-
Heavy, hurts my wrist.
Steam button sticks.
Sometimes when ironing the “fold down” in pillow cases, I get a scalded wrist.
Leaves clothes feeling damp.
I don’t think it irons as well as an ordinary one.
Non- stick sole plate has to be “attached”, normal irons already have these.
Waiting time before putting away.
Waiting for the steam when initial switching on.
...Read more
1 comment
Laurastar S.Laurastar
Hello Sue, have you called us to express your concerns.? Have you taken it back for service? I would like to address some of your comments, heavy is not a fault, waiting time is not a fault thats how ... Read more
it works, adding the teflon shoe is not a fault this is how we manage temperature changes, waiting time for it to be ready is not a fault it takes time to heat up 3mins, your glasses fogging up is not a fault, having to flush the boiler is not a fault all appliances require maintenance, noisy is not a fault this is how the pump gets water into the boiler, switching itself off is not a fault its a safety feature 10 minute auto shutoff, takes up alot of space, this is a fault...Sue give us a break...most ridiculous review i have ever read. Dino MDSimilar opinion? Write a review on ieatwords.com.au!
TimSydney
Worst product in the market
My unit stopped working with a small bang and tripped the power board. I use it for 1 hour/ week. The unit is 2 yo and was previously repaired for water leaking. Cant believe this product is still in market and disappointed. When the product works it works well and have no issues with it.
1 comment
Laurastar S.Laurastar
Hello Tim, i understand your frustration and of course we can rectify the faults you have reported. Its well documented here that some of the earlier batches had component failure but rest assured we ... Read more
are here to help. Contact any of our service centres on 1800 999 910 and they can assist with repairs at no charge. All appliance brands experience technical issues at some time, but unlike some other brands we are always available to help. [email protected] attention Anne or 1800 999 910. regards Dino MDSimilar opinion? Write a review on ieatwords.com.au!
NOU
- 3 reviews
Laura Star Lift .(standard)
Steam Delonghi had served us well 10 yrs until the boiler was cracked Thas the end of it .
Replace by Laura star lift, the new design abit odd but nothing to worry about . So far its performance is good, finer than my previous but has no steam control, too early to tell reliability, we suggest to spent some money for extended warranty, specially electronic, hot, under pressure
1 comment
Laurastar S.Laurastar
thanks Nou
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Won't turn on
Hello. My Laura Star has automatically turned off and will not turn back on. I recently have had my iron serviced due to a continual water leakage and they said everything else should be fine. I have had it for barely two years. I love the way it irons but am really disappointed that there happens to be another problem where I am unable to even use the iron now.
1 comment
Laurastar S.Laurastar
Hello Adele, sorry for your poor experience, can you please contact Anne in customer service so we can help, 03 9894 1400
thanks Dino MD
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Stopped working
I had my first Laurastar for over 10 years and when it was due for replacing went with the compact model - MISTAKE - has randomly released water regularly - outer housing on iron itself started breaking away at the side and then completely split across the top after 2 years - now it will not switch on at all - and it is only 3 years old - purchased from Bankstown in 2014 - so disappointed and frustrated
2 comments
Laurastar S.Laurastar
Hello Ann, very sorry for your experience, you have an early model LIFT which needs repairs/ upgrades. These will be done free of charge even though the appliance is out of warranty. Please contact An... Read more
ne in Melbourne on 03 9894 1400 to arrange. regards Dino MDGreat - I will contact asap to arrange repairs
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Find out how Laurastar Lift Standard compares to other Irons & Steam Generators
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hayleyPerth
Very frustrated and disappointed
I bought a Laura Star Lift approximately two months ago. This iron leaked water and after going to the Perth rep for Laura Star it was exchanged as it was in fact faulty. I now need to go back as this second iron is leaking water from the soleplate again and much worse than the original iron. This is very frustrating.
3 comments
Laurastar S.Laurastar
Hello Hayley, i'm very sorry for your poor experience, please call the Perth store for assistance. We would be happy to exchange or refund, your choice. regards Dino MD
Hello, I would just like to note that I have received such amazing customer service and personal service from Laura Star in regards to my problems with my Laura Star Lift and I am so impressed at thei... Read more
r concern and ability to get this problem sorted out for me so quickly. Thank you. I love using my new Laura Star.Laurastar S.Laurastar
thanks Hayley
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RussellSydney
- 2 reviews
- 8 likes
Not even close to my old Laurastar
I recently traded my old Laurastar unit for a supposedly superior model. What a disappointment. This unit, does not appear to get to the same temp as the old one and squirts water like there is a fire about to start. The company must obviously be aware that this is a flaw in this model, as they have statements on line and in the manual, that one should let a substantial amount of steam emit, to get rid of the water. It doesn't work chaps!!! I am absolutely put off ironing now and am going to go back to the Laurastar outlet to see if my old one...Read more
is still there. I'll by it back and this one can be donated to someone, for all I care. it is of no use to me. i will give it back at no charge. Even trying to iron without using the steam, when I have damp clothes, doesn't work. the thing switches off because if you don't use steam....it thinks you're idle. Sure, it is better than a little $100 domestic thing at the local dept store, but really, bring back the old model laura star, and consolidate the range. You make the best irons in the world, You have sensational passionate staff, I will never use anything else...but this Lift fella is a flop. Russell4 comments
Laurastar S.Laurastar
Hello Russell
Thank you for your passion and belief in the Laurastar brand. This model is obviously faulty and we would be happy to replace. Please contact Anne on 03 9894 1400 for assistance
Kind regards Dino MD
A huge big thanks to Dino, Anne and the crew at Laurastar On Canterbury Road. I picked up my replacement Lift this afternoon, on my way to Gundagai....and promptly set it up in the motel room. This ha... Read more
sto be the most fun I've had in a motel room in years. Oh dear...lthats a worry!I think the rest of my email has just vanished. the new Lift, is incredible. What a difference. Perfect steam and that new plate, really takes creases out of fabrics.
From the nan it the top, who clea... Read more
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RrainbowWellington point
Great best thing I've ever bought!
Great machine love ironing with it so easy steam action is amazing no longer do I have to iron shirt sleeves anymore just pop the iron into the shirt removes all the wrinkles in the shirt only problem was my sister left it on and has melted the top cover but still works perfectly amazing machine!
1 comment
Laurastar S.Laurastar
Hi rainbow, thanks for your positive review.
We would be happy to repair the iron at no charge
Contact our service centre on 1800 999 910 for help or email [email protected]
Regards Dino MD
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Heather TMelbourne
Absolute rubbish
Had my first laura star for over 10 years loved it till it died. Replaced it with the new lift in 2013 and what a mistake. Had the iron replaced 3 times within a couple of months due to different faults. This third iron is a piece of expensive rubbish. First the steam button always gets stuck and is loose. The iron continually stops working. I recently noticed small cracks and ripples in the housing. Today I found one whole side of the housing is completely broken fro one side to the other and is coming away from the frame. This model has been ...Read more
rubbish from the start and I am very disappointed to pay good money for something so bad. To have an iron replaced 3 times and now it is a very dangerous item. Will not be purchasing another unfortunately and when they are working 100% they are a fantastic iron. Have contacted customer service and are waiting for response. Stay clear of these until the issues are sorted. NOT a good model.1 comment
Laurastar S.Laurastar
Hello Heather T, thanks for the comments. Yes we did experience some quality problems with the early batches and yes they have now been sorted out. We can repair your iron and fit all the upgraded par... Read more
ts at no cost to you. Customer service can be reached on 1800 999 910 for assistance.Similar opinion? Write a review on ieatwords.com.au!
fannNowra
- 15 reviews
- 14 likes
Irons well, but leaks and steam button sticks all the time
I like ironing with the Laurastar BUT, it leaks water most of the time and most annoying the steam button sticks on and always needs to be pressed off manually when it should be automatic. I don't know that I would buy another. I did ring and the lady was helpful, but it is still happening.
6 comments
Also, I took the ironing board cover off, and found that the underneath of the cover and also the laurastar ironing board have rust marks on them. My attachment for delicate items falls off all the ... Read more
time, this happened from day one, Laurastar did send me another but it's just the same, I have to hold it on to iron delicates.Laurastar S.Laurastar
Hello Fann it sounds like your lift needs to be looked at. All LIFT models are still under warranty and we would be happy to repair it at no cost. Please call Anne on 03 9894 1400 for assistance. We are always available to help. Regards Dino MD
Thank you. I have rung and I must say your customer service is number 1. You are going to fix it free of charge. A courier will deliver it to Laura Star as I live a few hundred kls from Sydney. T... Read more
hen it will be delivered back to me, free of charge. Thank you again.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gavinasked
Hi. We bought a lift ex demo at Christmas ane are having issues. The boiler keeps making notice and won't stop pumping. After about five mins it stops then there is a low hum coming from it and the red light comes on saying the water tank isn't fitted properly. I've taken the tank out several times and the light still stays on. Eventually the unit shuts down.
2 answers
Hi Gavin,
Thks for reading my non pro review.
Did you install filter properly?
did You put the tank in properly?
If pump can’t draw water to tank it will shut down for protection . I would look at these 2 carefully before contact manufacture.
Laurastar S.Laurastar
Hello Gavin
please call customer service on 1800 999 910 for assistance
Mandyasked
Hi second Laurastar and loved it until filter needed replacing - followed instructions and now it won’t work - no steam comes out and start button flashing continually - I can’t use it with three males work shirts this is a real problem to me can anyone help ?
2 answers
Hello Mandy, please contact customer service on 1800 999 910, for assistance or [email protected]
regards Anne
Laurastar S.Laurastar
Sorry Mandy please call us on 1800 999 910
jaya36asked
The plastic casing around the iron plate has cracked. This unit has NEVER been dropped, unless by the techs who replaced the electrics. In my opinion, it's not fit for purpose. A unit this costly has no business falling apart. I have no kids in the house, so it could not have happened without my knowing. I loved the LS customer service girls, but the repairers were less than intelligent, and didn't listen to what I said. Having said that, they replaced the electrics, so it still works.
Has anyone else had the casing crack?
It's rubbish, made cheap and nasty, good idea, bad design. Great when it works or stays intact. Cord cover furs up after the first couple of uses. Cheap and nasty materials.
2 answers
Laurastar S.Laurastar
Hi Jaya36 i believe this has been sorted by customer service please let us know
regards Dino MD
Yes it has, Dino... I put that in the comments on my review, I believe. Thanks so much. I put this question ages ago, as I wanted to know if the same thing happened to anyone else.The unit was fixed, and several parts replaced - the customer service is great. I still don't think the unit is that great - it tends to dribble water now. I'm tired of the constant issues, understandably. I love the unit, but for that price, I think it should just work. It's a good idea, but poorly executed, if that makes sense? Cheaper manufacture makes for so many little (and big!) issues.
It has saved me so much time, but cost me time, as well. I'm getting an industrial one next time.
Thanks for following up, so kind of you.
The service team is sooo good, pity they aren't backed by a great product.
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Laurastar S.Laurastar
thank you for your comments Steve. Glad you are not hating ironing now, the right tools make a big difference