Total Disappointment
After paying 450$ and after ending guarantee term look what happens to laurastar main electronic board without any reason. I will buy a miele dishwasher for 450$ and use it everyday and it will last 10 years without any trouble. But laurastar pcb will last 2 year and their service wants half of the new unit price for that card.
As an engineer I see many design issues, there isn't any reliable heat isolation between boiler and electronic circuits. Their plastics and iron switches are of poor quality. You can easily scratch iron soleplate even w...Read more
ith your finger. DO NOT let their flash appearance trick you, when you buy their product accept that you have nothing in your hands after 2 years. For example you pay 20k$ for a car and after 2-3 year their main pcb burned and they wanted 10k$ from you for repair. Hey Laurastar if you want to create a "business value" you have to be a customer centric and that does not mean you can rip off us. Never ever Laurastar again.
Purchased for $450.00.
3 comments
Hello when I ask for a part over twitter (I added the reply) Laurastar Team refuse providing this part. But you say completely opposite.Well, please provide an email address then I will ask price and sending abroad conditions.
Laurastar S.Laurastar
Hello Ali not sure where you are located, we dont have twitter and by the way you are posting on the Australian product review, [email protected]
we can only supply Australian customers
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MicheleSydney, NSW
Fabulous! Why Wouldn't you have a Laurastar?
I have 4 men in the house. I wash daily & need an ironing unit that can make my life easier. Business shirts are a breeze, jeans quick and easy. I now have the confidence to LauraStar my more delicate items.
My husband loves it :-).
Purchased in December 2021 for $499.00.
1 comment
Laurastar S.Laurastar
Hi Michele, great to hear your feedback, thanks Dino MD
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Loretta GNortheast, VIC
I just love my iron have done for many years
I love it have done for a long time it is simpler to use this time around and I love it because I can iron anything without changing the temperature of the iron
Purchased in October 2021 at laurastar for $700.00.
1 comment
Laurastar S.Laurastar
Hi Loretta many thanks for the great feedback, regards DIno MD
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Find out how Laurastar Lift compares to other Irons & Steam Generators
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RosiWhyteGreater Melbourne (Outer), VIC
- 2 reviews
Laura Star is the only ironing system i will use
Cuts my ironing down by 1/2, have had issues with water quality in the past and having the ph tester has made a huge difference. Will only ever use Laura Star.
Purchased in August 2021 for $449.00.
1 comment
Laurastar S.Laurastar
Hi RosiWhyte, many thanks for your kind review
regards Dino
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Use 1 min and report issues
I did everything according to the instruction and after 2 min of using the steam, the equipment reports low water level, despite the water tank is 9/10 full.
The product did look beautiful, but what's the point if you cannot use it?
1 comment
Laurastar S.Laurastar
Hi Michelle, please call our Customer Support team on 03 9894 1400 to discuss this issue. thanks
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Lift PlusPerth, WA
A little noisy particularly on pulse.
This is my third Laurastar. I have always enjoyed using them. They are a little noisy and I find the Lift Plus a tad noisier. But the iron is superb and I love using it. The finished item of clothing is fabulous.
Purchased in July 2021.
1 comment
Laurastar S.Laurastar
thank you for your review.
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Helen SiggsSouth East Queensland, QLD
- 3 reviews
So much better than my old Laurastar
It’s great it gets hot so quick my old one was taking for ever to heat up. It was very tired, but I have had since the nineties so to be expected.
Purchased in June 2021.
1 comment
Laurastar S.Laurastar
thank you Helen, we are pleased to hear from you
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DRJIllawarra, NSW
- 3 reviews
Great Iron, a pity about the ironing board!
The iron is what I have come to expect from LauraStar - perfect. Beats traditional irons hands down. Halves ironing time. On the other hand, the ironing board is a real lemon! It doesn't sit flat on the floor so constantly rocks. Takes all the ease out of ironing.
Purchased in June 2021 for $800.00.
3 comments
Laurastar S.Laurastar
thanks for your comments, please give us a call re the ironing board, we can sort this out 1800 999 910
thanks Dino
Hi Dino
That number will not connect.
David
Laurastar S.Laurastar
Hi David, call 03 9894 1400 to discuss further. Thanks
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stevePerth, WA
love my new Iron
I had a very old model Laura Star ( about 20 years old) and it finally just stopped being efficient . My new model is a fantastic iron, great steam pressure and really easy to refill .It has cut my ironing time in half. Its much lighter than my previous model too. I used to hate ironing, but not any more
Purchased in May 2021.
1 comment
Laurastar S.Laurastar
thank you for your comments Steve. Glad you are not hating ironing now, the right tools make a big difference
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KerryGreater Melbourne (Metropolitan), VIC
Fabulous Ironing System
I do love my new ironing system ( I had my old Laura Star for 15 years) my new one is the Lift + option, the only negative is the noise it makes when heating the water, having said that, as always it does a fabulous job making my clothes looking professionally ironed, so I think its worth putting up with a little occasional noise . Simple to use, I prefer the lighter ironing board and is very easy to clean, no iron on the market compares to Laura Star in my opinion.
Purchased in April 2021 at Laura Star Blackburn for $899.00.
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PamHobart
- 2 reviews
Love it!
Fantastic to use, I really dislike ironing but this makes it so much easier. Linen clothes etc never looked so good after being ironed. I’m very happy with it, would probs like to have greater capacity water tank.
Purchased in May 2021 at Harvey Norman for $499.00.
1 comment
Laurastar S.Laurastar
thanks Pam nice to hear from you
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ChutiSydney, NSW
- 2 reviews
Great, I like it.
Good, easy to use & keep.
Simple to use to clean to keep. Good stuff
Good, easy to use & keep.
Simple to use to clean to keep. Good stuff
Good, easy to use & keep.
Simple to use to clean to keep. Good stuff
Purchased in March 2021 at Sydney Wide Chiropractic.
1 comment
Laurastar S.Laurastar
thanks Chuti
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The reviewer stated that an incentive was offered for this review
SusyCanberra 2600, ACT
- 3 reviews
Cant believe how bad this iron is - not even worth 1 star but theres no other option
I purchased my Laura star iron from TVSN, to start with it took over 2 weeks to arrive, but the free gift (hanging device) arrived in 3 days. When I asked the courier where was the iron, he said he didnt know. Umpteen phone calls to TVSN just stated it was coming by courier so allow a month - what?
Finally arrived before Easter hols so I couldnt use it until after Easter. Well the iron when it arrived had all black marks on the sole plate and I had to scrub them off, the iron continuously buzzes after I steam and the on/off switch flashes, th...Read more
Purchased in March 2021 at TVSN (TV Shopping Network).
1 comment
Laurastar S.Laurastar
Please call Anne in customer service for assistance. PH 03 9894 1400
I'm sorry about your experience with TVSN and the courier, we dont control this process thats out of our control. But we can certainly help with the iron.
thanks and regards Dino MD
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JanineCentral Highlands and Goldfields, VIC
Love it
I have had Laura Star irons for 20 years and can't live without them. It makes it easy for everyone in the family to do their own ironing, achieving an expert result every time. Just love them!
Purchased in March 2021 at Laura Star.
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Gillian BPrestins
- 2 reviews
The best
Love my Laurastar iron! I will never be without one now. It cuts time ironing in half. Produces a perfect finish with ease. Love how versatile my iron is, quick start up and auto cut off helps. Quiet iron that makes ironing easy and actually enjoyable.
Purchased in March 2021 for $899.00.
1 comment
Laurastar S.Laurastar
Hi Gillian thanks for your feedback. regards Dino
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Find out how Laurastar Lift compares to other Irons & Steam Generators
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GoranSydney, NSW
- 4 reviews
Just works great.
Light. Looks great. Quality. Ready to use defiantly. Connect design and looks. Must own one to appreciate quality and ergonomics of this beauty. Can get a good deal if you look for promotions. Well worth it for sure.
Purchased in February 2021 for $550.00.
1 comment
Laurastar S.Laurastar
Hi Goran, sure we have specials on selected models at different times. thanks for your comments, cheers Dino
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Anna
- 3 reviews
Happy
I had my Laura Star for about 20 years until it gave up on me, nothing can last forever, since then my heart is broken because i can1t afford to buy another one, but i am saving and will get it soon.....
Purchased in November 2021.
1 comment
Laurastar S.Laurastar
thanks Anna nice to hear from a long term loyal customers
regards Dino
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DavidFCanberra 2600, ACT
- 3 reviews
Worst purchase ever
Read the reviews, had a friend say it was the best thing ever so I bought the laurastar lift (black) - 1970's design, no thought about ergonomics even for a moment. I tried the sole plate on my suit pants and after following the instructions, all it did was pump water onto them. I have a $35 iron from KMart that does a better job. My shirts remain creased and I'll never go near my suit pants with it again AND, when I bought it..it took 3 brand new ones out of the box before I found one that didn't wobble or have something wrong with it.
Probably the worst purchase I've ever made...and for the price, you'd think quality control might be better.
Purchased in February 2021.
1 comment
Laurastar S.Laurastar
Hi David please call our customer service on 1800 999 910 obviously some fault with the product. regards Dino MD
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Great. Product
Owned this product before it’s been great so when it stopped working we decided to replace it with a different brand but after a couple of weeks using the other brand noticed that there was no comparison with the Laurastar product so we decided to buy another one and it’s been great!
Purchased in February 2021 at Laurastar for $489.00.
1 comment
Laurastar S.Laurastar
thank you
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Thanks Laurastar.
I am very thankful for my second Laurastar iron.
The ease of ironing with a Laurastar iron is a joy.
It is a pleasure to enjoy an excellent result without
the need dampen clothes for ironing after 60+
years of ironing with regular shelf irons.
Purchased in January 2021.
1 comment
Laurastar S.Laurastar
thank you
Dino
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Questions & Answers
Sashie N.asked
The steam generator buzz does not go off. Everything else works fine.
3 answers
Laurastar S.Laurastar
Hello Sashie could you please call customer support for assistance 1800 999 910
I have a Laurastar lift and the power light continues to flash non stop and iron does not provide steam when I press the steam button. It will eventually switch off.
Laurastar S.Laurastar
Hi Donna R. Please give our Support Team a call directly on (03) 9894 1400 so that we can go through some trouble shooting with you and get the issue rectified.
Nichol S.asked
My Laura Star will only let me iron 4 to 5 pieces of clothing and then automatically shuts off, without warning and whilst in use. It always has about half a tank of water left and is working perfectly until it shuts down. What can I do to stop this from happening? It is very frustrating.
1 answer
Laurastar S.Laurastar
Hi Nichol S.
We are sorry to hear about your problem, we are here to help.
Can you please contact our support team on 03 9894 1400 and we can resolve the issue for you.
We look forward to speaking with you
G A D.asked
I have a seven years old Laura star and I cannot open the water tank please tell me what to do..
2 answers
Laurastar S.Laurastar
Hi G A D,
Thanks for getting in touch.
Please contact our support team on (03) 9894-1400 and we will be more than happy to assist.
Have a great day!
It has been resolved thank you.
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Laurastar S.Laurastar
Hello Ali, we would be happy to supply a part please call Anne on 03 9894 1400 to order. By the way we don't rip anyone off, we have been in business for over 25 years and sold over 130,000 appliances... Read more
, being an engineer you would know and understand that a small percentage of electronic cards fail in all appliances, computers etc, its a fact of life. Have a nice day. regards Dino MD