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Reviews

3.4

86 reviews
5
(39)
4
(10)
3
(5)
2
(8)
1
(24)
  • Build Quality
    4.2 (19)
  • Value for Money
    3.6 (18)
  • Ease of Use
    4.2 (20)
  • Cleaning & Maintenance
    4.0 (18)
  • Product is used
    • Weekly (13)
    • Daily (4)
  • Safety
    4.4 (18)
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Reviewer Photos & Videos

Christine

ChristineBALWYN NORTH

Professional Finish for those who are particular about everything and anything household

published

This ironing system is impressive to say the least. The steam it generates gives that professional finish which is second to none.



It most definitely cuts your ironing time down. I will never go back to the cheaper traditional iron - waste of time.

Materials which could never be ironed traditionally are no problem for this system. I have not had any technical issues, nor have I burnt or damaged any article using the Laurastar.

I have found the owner of Laurastar to be passionate by delivering excellent customer service. Thank-you kindly. Brilliant Steam Iron.

Carbone



Date PurchasedDec 2017
1 comment
Laurastar
Laurastar S.Laurastar

Hi Christine we appreciate the feedback. Although we did have some reliability issues with the early models, this has all been sorted now. thanks Dino MD

kgmgim

kgmgim

  • 10 reviews

Great iron & fantastic customer service

published

Prefer this iron to traditional type irons.
The canister is filled with tap water & is able to be topped up whilst in use.
I generally hate ironing and the lift makes ironing so much easier.
The protective sole plate is excellent for delicate fabrics ie silk.
I didn’t read the instructions properly & didn’t remove the protective sole plate to clean lint from the iron plate after each use, subsequently the steam outlets got a little blocked & the iron wasn’t working as effectively. The iron handle needed to be repaired as I suspect it may have been dropped.
The service department and customer care were excellent & based on my experience, I highly recommend this iron.



Date PurchasedMar 2016
1 comment
Laurastar
Laurastar S.Laurastar

thanks for your feedback
regards Dino MD

Tuan N

Tuan NKeysborough, Victoria

  • 8 reviews

Fantastic

published

Never had a problem with this machine
Great steam pressure and a heavy iron makes it the perfect machines to iron your clothes - ther is absolutely no neem to apply pressure on the iron to get rid of stubbor creases. Another great thing about it is that you can top up the watr level at any time and use the machine almost instantaneously - no need to wait for the tank to heat up

Its great to know that it is ready when you are ready.

Date PurchasedJun 2015
1 comment
Laurastar
Laurastar S.Laurastar
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Don’t like it!!

published
Date PurchasedApr 2015
1 comment
Laurastar
Laurastar S.Laurastar
Gina palumbo

Gina palumbo

  • 6 reviews
  • 5 likes

I've had a lot of inconsistencies!!

published

My iron has always been temperamental! After my iron heats up, I press steam and it can then explodes with gushes of water which completely saturates my garments. Other times its fine. Also can you avoid it switching off after 10 mins as its unfortunately never a straight forward exercise.

Date PurchasedMay 2015
1 comment
Laurastar
Laurastar S.Laurastar

Gina thanks for the 2 reviews all you need to do is call customer service, there is no need to post on product review to get a response. We are happy to help and are available on 1800 999 910 or [email protected]
regards Dino MD

Stu G.

Stu G.Canberra

  • 5 reviews
  • 1 like

Great Iron but quality less than you would expect given the price.

published

Have had the Lift 510 for a few years now and while it has been a really good iron it does seem to be falling apart on us. The ironing is really good, good amounts of steam and overall a nice iron to use.
The annoying thing is that it basically falling apart even though we have really taken care of it. The plastic covering the iron head is covered in cracks and about to completely fall off, the water lid has broken, the iron head attachment has fallen apart. While all little things its annoying that for the price all these items are made of so poorly.
A pretty good iron, but too expensive given the build quality.

Date PurchasedMar 2016
1 comment
Laurastar
Laurastar S.Laurastar

Hello Stu thanks for the feedback. All the issues you have mentioned can be repaired at one of our service centres. Please contact them on 1800 999 910,
Generally repairs on these items will be free of charge. regards Dino MD

Tim

TimSydney

Worst product in the market

published

My unit stopped working with a small bang and tripped the power board. I use it for 1 hour/ week. The unit is 2 yo and was previously repaired for water leaking. Cant believe this product is still in market and disappointed. When the product works it works well and have no issues with it.

Date PurchasedMar 2016
1 comment
Laurastar
Laurastar S.Laurastar
NOU

NOU

  • 3 reviews

Laura Star Lift .(standard)

published

Steam Delonghi had served us well 10 yrs until the boiler was cracked Thas the end of it .
Replace by Laura star lift, the new design abit odd but nothing to worry about . So far its performance is good, finer than my previous but has no steam control, too early to tell reliability, we suggest to spent some money for extended warranty, specially electronic, hot, under pressure

Date PurchasedNov 2017
1 comment
Laurastar
Laurastar S.Laurastar

thanks Nou

Won't turn on

published

Hello. My Laura Star has automatically turned off and will not turn back on. I recently have had my iron serviced due to a continual water leakage and they said everything else should be fine. I have had it for barely two years. I love the way it irons but am really disappointed that there happens to be another problem where I am unable to even use the iron now.

Date PurchasedSep 2015
1 comment
Laurastar
Laurastar S.Laurastar

Hello Adele, sorry for your poor experience, can you please contact Anne in customer service so we can help, 03 9894 1400
thanks Dino MD

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Stopped working

published

I had my first Laurastar for over 10 years and when it was due for replacing went with the compact model - MISTAKE - has randomly released water regularly - outer housing on iron itself started breaking away at the side and then completely split across the top after 2 years - now it will not switch on at all - and it is only 3 years old - purchased from Bankstown in 2014 - so disappointed and frustrated

Date PurchasedJul 2014
2 comments
Laurastar
Laurastar S.Laurastar
Ann
Ann

Great - I will contact asap to arrange repairs

hayley

hayleyPerth

Very frustrated and disappointed

published

I bought a Laura Star Lift approximately two months ago. This iron leaked water and after going to the Perth rep for Laura Star it was exchanged as it was in fact faulty. I now need to go back as this second iron is leaking water from the soleplate again and much worse than the original iron. This is very frustrating.

Date PurchasedJun 2017
3 comments
Laurastar
Laurastar S.Laurastar

Hello Hayley, i'm very sorry for your poor experience, please call the Perth store for assistance. We would be happy to exchange or refund, your choice. regards Dino MD

hayley
hayley
Laurastar
Laurastar S.Laurastar

thanks Hayley

Disappointing

published

This is my second Laurastar iron, my first was excellent and lasted many years, I was totally hooked. Then when it was time to purchase a new one I purchased the Lift not sure which model. What a disappointment! In 18 months it has been back approximately 3 times to the dealer in Perth. Who I might add have been very accommodating in trying to repair it but has not made any difference. Doesn't heat enough, constantly spits out water when you press the steam and leaves marks on my clothes. Not worth the $750 I paid. :(

Date PurchasedAug 2015
2 comments
Laurastar
Laurastar S.Laurastar
Anne C
Anne C

Hi Dino, Thank you for your prompt reply I will follow your instruction. Much appreciated. I hope I have a better experience. Many thanks Anne

Tsolakis

TsolakisSydney, NSW

  • 11 reviews

MY LAURASTAR LIFT IS PART OF MY FAMILY

published

I have purchase this steam iron,from Bankstown.
I had it less then 2 years, it travel with me to Greece and back.
I had some problems with it i called the store the staff where very helpful and advise me to take it to the store to be
looked at it .
I got it back the next day very happy as IAN the technician fix it and gave me my iron like new what a service.
I can,t leave with out my Laurastar this is the second one i had purchase as i always up grade when i can.
They customer service is out standing as for the service.Why would you go any where else.
The steam iron are fantastic you do your ironing half the time and very easy to use.
Thank you so much for my iron IAN XXXOOO

Date PurchasedJul 2015
1 comment
Laurastar
Laurastar S.Laurastar

Hi Mary, thanks for your feedback, its nice to hear about your positive experience.
thanks Dino MD

Russell

RussellSydney

  • 2 reviews
  • 8 likes

Not even close to my old Laurastar

published
Date PurchasedMay 2017
4 comments
Laurastar
Laurastar S.Laurastar

Hello Russell
Thank you for your passion and belief in the Laurastar brand. This model is obviously faulty and we would be happy to replace. Please contact Anne on 03 9894 1400 for assistance
Kind regards Dino MD

Russell
Russell
Russell
Russell
Kroea2120

Kroea2120Adelaide

I have never felt so ripped off. And this is the first time I have ever written a review on line!!!

published

I bought my iron 18 months ago thinking it was the state of the art iron. I spent $750 which at the time I thought was a lot but I was confident that Sunday night ironing would be made easier. How wrong was I!!! It's been back twice for repairs. It spits foul rust steam on my clothes. I cannot tell you how many clothes I have had to rewash. Every second filter works for about 15 minutes then the beast is yelling at you to replace the filter. I am so completely sick of this dysfunctional product I would like to scream. I cannot remember feeling this strongly about a product. DONT BUY ONE. I have complained to the company but my strong suspicion is that they won't respond. Just hate being ripped off!
Angry Karenne

Date PurchasedMay 2015
1 comment
Laurastar
Laurastar S.Laurastar
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Rrainbow

RrainbowWellington point

Great best thing I've ever bought!

published

Great machine love ironing with it so easy steam action is amazing no longer do I have to iron shirt sleeves anymore just pop the iron into the shirt removes all the wrinkles in the shirt only problem was my sister left it on and has melted the top cover but still works perfectly amazing machine!

Date PurchasedFeb 2016
1 comment
Laurastar
Laurastar S.Laurastar

Hi rainbow, thanks for your positive review.
We would be happy to repair the iron at no charge
Contact our service centre on 1800 999 910 for help or email [email protected]
Regards Dino MD

Heather T

Heather TMelbourne

Absolute rubbish

published
Date PurchasedMay 2013
1 comment
Laurastar
Laurastar S.Laurastar
fann

fannNowra

  • 15 reviews
  • 14 likes

Irons well, but leaks and steam button sticks all the time

published

I like ironing with the Laurastar BUT, it leaks water most of the time and most annoying the steam button sticks on and always needs to be pressed off manually when it should be automatic. I don't know that I would buy another. I did ring and the lady was helpful, but it is still happening.

Date PurchasedSep 2015
6 comments
fann
fann
Laurastar
Laurastar S.Laurastar

Hello Fann it sounds like your lift needs to be looked at. All LIFT models are still under warranty and we would be happy to repair it at no cost. Please call Anne on 03 9894 1400 for assistance. We are always available to help. Regards Dino MD

fann
fann
Din

DinSydney

Ironing is easier and faster

published

Hi, for me ironing with Laura star is much easier then previous steam irons I used and I really like the product. However, occasionally water are dripping from the sole plate while ironing. A bit less pleasant is steam that occasionally leaks and burn my palm while ironing. I do like ironing with my laurastar, so I'm a bit disappointed to have issues with the lift model less than a year since purchased.

Date PurchasedMay 2016
3 comments
Laurastar
Laurastar S.Laurastar
Din
Din

It's 2 years since I bought this product and unfortunately I'm having some wear and tear issues with it:
Outer layer has broken
Water and rust dripping that damaged our clothes

Laurastar
Laurastar S.Laurastar

please call us for help 1800 999 910

Is this perfect and can I live with out it?

published

With all consumer products, the answer is yes I can live with out it. However it really does cut down on ironing time and it really does do a great job of getting rid of wrinkles. Definitely better than a traditional iron. I have a BNB and so am often ironing bed linen and using Laurastar is definitely bettered quicker than my old iron.

Date PurchasedOct 2016
4 comments
Laurastar
Laurastar S.Laurastar

Hello Michael, great to hear your feedback. Thanks Dino MD

do not call me
do not call me
Laurastar
Laurastar S.Laurastar

Hello Michael, yes we can help resolve this matter, please call customer service on 1800 999 910 thanks Dino MD

Review collected in partnership with Laurastar

See all Laurastar Lift reviews

Questions & Answers

Sashie N.

Sashie N.asked

Lift

The steam generator buzz does not go off. Everything else works fine.

3 answers
Laurastar
Laurastar S.Laurastar

Hello Sashie could you please call customer support for assistance 1800 999 910

Donna R.
Donna R.

I have a Laurastar lift and the power light continues to flash non stop and iron does not provide steam when I press the steam button. It will eventually switch off.

Laurastar
Laurastar S.Laurastar

Hi Donna R. Please give our Support Team a call directly on (03) 9894 1400 so that we can go through some trouble shooting with you and get the issue rectified.

Nichol S.

Nichol S.asked

Lift

My Laura Star will only let me iron 4 to 5 pieces of clothing and then automatically shuts off, without warning and whilst in use. It always has about half a tank of water left and is working perfectly until it shuts down. What can I do to stop this from happening? It is very frustrating.

1 answer
Laurastar
Laurastar S.Laurastar

Hi Nichol S.
We are sorry to hear about your problem, we are here to help.
Can you please contact our support team on 03 9894 1400 and we can resolve the issue for you.
We look forward to speaking with you

G A D.

G A D.asked

Lift

I have a seven years old Laura star and I cannot open the water tank please tell me what to do..

2 answers
Laurastar
Laurastar S.Laurastar

Hi G A D,
Thanks for getting in touch.
Please contact our support team on (03) 9894-1400 and we will be more than happy to assist.
Have a great day!

G A D.
G A D.

It has been resolved thank you.

Get an answer from our members and Laurastar representatives

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