22 questions from our users
Sashie N.asked
The steam generator buzz does not go off. Everything else works fine.
3 answers
Laurastar S.Laurastar
Hello Sashie could you please call customer support for assistance 1800 999 910
I have a Laurastar lift and the power light continues to flash non stop and iron does not provide steam when I press the steam button. It will eventually switch off.
Laurastar S.Laurastar
Hi Donna R. Please give our Support Team a call directly on (03) 9894 1400 so that we can go through some trouble shooting with you and get the issue rectified.
Nichol S.asked
My Laura Star will only let me iron 4 to 5 pieces of clothing and then automatically shuts off, without warning and whilst in use. It always has about half a tank of water left and is working perfectly until it shuts down. What can I do to stop this from happening? It is very frustrating.
1 answer
Laurastar S.Laurastar
Hi Nichol S.
We are sorry to hear about your problem, we are here to help.
Can you please contact our support team on 03 9894 1400 and we can resolve the issue for you.
We look forward to speaking with you
G A D.asked
I have a seven years old Laura star and I cannot open the water tank please tell me what to do..
2 answers
Laurastar S.Laurastar
Hi G A D,
Thanks for getting in touch.
Please contact our support team on (03) 9894-1400 and we will be more than happy to assist.
Have a great day!
It has been resolved thank you.
bettyasked
can i fill this while hot? Or must the iron cool all the way down before filling with water again, the tank is built in and does not come off, it is a rather old machine.
thanks
1 answer
Laurastar S.Laurastar
Hi betty not sure which appliance you have, models with a removable water tank can be refilled during use, those with a pressure cap cannot be refilled during use. Please call customer support on 1800 999 910
tina f.asked
hi have a laura star steam max g2
it is continuously steaming even when not ironing steam buttons do not seem to be stuck ?
2 answers
Laurastar S.Laurastar
Hello Tina,
Have you flushed your boiler recently?
Please call Anne is customer support on 03 9894 1400 for further assistance
thanks problem solved
Simonasked
The cable will not retract.. any tips?
3 answers
Laurastar S.Laurastar
Hi Simon, the Lift does not have a retractable power lead, it wraps around the base of the iron inside the feet.
Laurastar S.Laurastar
Give us a call on 1800 999 910 for support
Am I have the model that retracts so must be a different one. Thanks for contact details.
FlyFlyasked
Can I iron/steam bedding while it’s on the bed?
1 answer
Laurastar S.Laurastar
yes sure can
Giiiasked
How do you replace the thermostat knob?
1 answer
Laurastar S.Laurastar
please call customer service, repairs are carried out by our tech staff
Ds1455asked
How do you fill the tank that is on the old premium Laura star, there is no tank just a large black knob.
1 answer
Laurastar S.Laurastar
PLease call customer service on 1800 999 910, the back knob is the pressure cap
Shezasked
ianasked
Hi
We have had 2 Laurastarr systems,one sent back after a couple of years for service because it was tripping our circuit. A new system was purchased and now after a couple yearsihas the same problem. Any ideas?
Ian
2 answers
Laurastar S.Laurastar
Please call customer service on 1800 999 910 for help
Hi Ian, haven’t ever had a real problem. My daughters had a little water leak but was fixed promptly under warranty.
My husband who is an electrician, says that it may be caused by a buildup of fluff in the element and you should get some advice from LS, they would need to do a repair for you
Julie
Denise Gasked
I purchased my LauraStar Lift last year. It has been my BEST friend since the day I brought it home. The last time I turned it on, it heated up and steam worked beautifully. When auto shut-off shut it off, I have never been able to turn it on again. The button does not light for even a second. I’ve searched my book for clues, but find nothing. What should I check? I have a white one, that I assume is the standard model. The box has no specific model # on it.
1 answer
Laurastar S.Laurastar
Hello Denise,
Please contact Annie at Laurastar on 03 9894 1400.
We can arrange to have this looked at for you.
Kind Regards,
Laurastar Team
Beboasked
When I start to iron, the red light continue to flash. I never noticed this before. Is this normal?
2 answers
try replacing the filter.
Laurastar S.Laurastar
Please call customer service on 1800 999 910, the red light indicator relates to water low,
Kateasked
My Laurastar Magic S4 has been working like a dream until this morning for some reason there is no steam from the iron when I press button.I'm confused as to why all of a sudden my unit has stopped working.Is it some thing simple I'm missing?
2 answers
Hi Kate,
I dont have the s4, but U can check these.
1/is it on? :)
2/ water in the tank?
If these above are ok then your boiler is finished .
Laurastar S.Laurastar
Hi Kate, please call customer service on 1800 999 910 to discuss.
Keith Sasked
my Lauastar F2 model is working well but suddenly the plastic casing holding the steam inlet at the rear of the handle gets extremely hot and burns your hand. Any suggestions please
2 answers
Hi,
I don’t have experience with the f2.
Laurastar S.Laurastar
Please all customer service on 1800 999 910 for assistance
Gavinasked
Hi. We bought a lift ex demo at Christmas ane are having issues. The boiler keeps making notice and won't stop pumping. After about five mins it stops then there is a low hum coming from it and the red light comes on saying the water tank isn't fitted properly. I've taken the tank out several times and the light still stays on. Eventually the unit shuts down.
2 answers
Hi Gavin,
Thks for reading my non pro review.
Did you install filter properly?
did You put the tank in properly?
If pump can’t draw water to tank it will shut down for protection . I would look at these 2 carefully before contact manufacture.
Laurastar S.Laurastar
Hello Gavin
please call customer service on 1800 999 910 for assistance
Mandyasked
Hi second Laurastar and loved it until filter needed replacing - followed instructions and now it won’t work - no steam comes out and start button flashing continually - I can’t use it with three males work shirts this is a real problem to me can anyone help ?
2 answers
Hello Mandy, please contact customer service on 1800 999 910, for assistance or [email protected]
regards Anne
Laurastar S.Laurastar
Sorry Mandy please call us on 1800 999 910
jaya36asked
The plastic casing around the iron plate has cracked. This unit has NEVER been dropped, unless by the techs who replaced the electrics. In my opinion, it's not fit for purpose. A unit this costly has no business falling apart. I have no kids in the house, so it could not have happened without my knowing. I loved the LS customer service girls, but the repairers were less than intelligent, and didn't listen to what I said. Having said that, they replaced the electrics, so it still works.
Has anyone else had the casing crack?
It's rubbish, made cheap and nasty, good idea, bad design. Great when it works or stays intact. Cord cover furs up after the first couple of uses. Cheap and nasty materials.
2 answers
Laurastar S.Laurastar
Hi Jaya36 i believe this has been sorted by customer service please let us know
regards Dino MD
Yes it has, Dino... I put that in the comments on my review, I believe. Thanks so much. I put this question ages ago, as I wanted to know if the same thing happened to anyone else.The unit was fixed, and several parts replaced - the customer service is great. I still don't think the unit is that great - it tends to dribble water now. I'm tired of the constant issues, understandably. I love the unit, but for that price, I think it should just work. It's a good idea, but poorly executed, if that makes sense? Cheaper manufacture makes for so many little (and big!) issues.
It has saved me so much time, but cost me time, as well. I'm getting an industrial one next time.
Thanks for following up, so kind of you.
The service team is sooo good, pity they aren't backed by a great product.
customersasked
Hi,
My laura star keeps dripping, what should I do? I only use it once a week.
1 answer
Laurastar S.Laurastar
Hi we really need to have it assessed at a service centre
Please call 1800 999 910 for assistance
jenniferasked
Hi Our Laurastar is brilliant. However we have noticed the cover of the iron has warped and cracked. The damage is exactly the same on the right and left side of the iron. Can the iron be replaced?
1 answer
Laurastar S.Laurastar
Hi Jennifer, yes it sounds like your LIFT needs the upgraded components, the thermostat seems to be getting too hot hence the plastic cracking. This will be covered under manufacturer warranty. Please call 1800 999 910 for your nearest service centre. regards Dino MD
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