Reviewer Photos & Videos
Faulty and dangerous
Where do I start!!! Purchased October last Year from Harvey Norman Toowoomba
Faulty out of the box Had to keep wriggling the steam Button to stop the steam
Packed it up and sent back Replacement was worse Steam Button still did not work,
Grip on the handle was loose, and then the heat dial fell off So after a month had to pack it up and send it back again. Customer service promised the next one would be checked thoroughly Wow! went perfectly for the first ironing session unfortunately that is where it ends
same as before first the grip w...Read more
3 comments
HI! Thanks so much for your quick response
I know I should have got back to you much sooner with my problems with the iron but it so hard to be without an iron especially during winter when you need t... Read more
Laurastar S.Laurastar
thanks for the follow up comments, regards Dino
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Gary BrisBrisbane
- 2 reviews
- 1 like
Oooops - we're getting nervous
We took the plunge and purchased the laurastar lift about 8 months ago....yep it was expensive, but we thought if it did what it said we would see the value in it. Firstly, it irons beautifully......however.....we had to return it after the handle separated ( I see that's a common feature on this forum) .... Laurastar were good to their word and replaced the iron....no problem....two Months down the track and the heat dial has fallen off....mmmmmmm, we love what this iron can do.....but we are not into spending money on an apparent "quality" it...Read more
em that could fall apart due to their own poor quality control, then boxing it up, organising with transport companies with pickups and time.....this is not the experience we want from a purchase......we've sent an email off to laurastar and are awaiting their response......I'll update after that response. Irons well Build quality and time to follow up with replacements1 comment
Laurastar S.Laurastar
Hello Gary, yes we have experienced some assembly issues with the new LIFT, we are very sorry for the inconvenience, but we will sort this out for you with a new iron. Sandy will be in touch we have the email you sent. thanks Dino
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JulieRCanberra 2600, ACT
- 10 reviews
- 5 likes
Faulty straight out of the box
I bought a Laurastar lift based on the recent Choice review. It is my third and definitely my last Laurastar. While the two Laurastar ironing systems I had were terrific, the Lift was faulty right out of the box. At times it produced so much steam that after ironing two items it was empty and I was burned by steam. At others, it continued to produce steam even when the button wasn't depressed, sometimes for five to 15 seconds after I released the button (I had to let go of the handle entirely so that I didn't get scalded). And a few times, it w...Read more
ouldn't produce steam. The greatest surprise was when it produced steam when I hadn't pressed the button at all. It isn't as though I don't know how to use a Laurastar. So sad to see a company that produced such good products lose the plot. Don't buy one. And don't buy one from David Jones who wouldn't give me a refund until they talk to the manufacturer. If I don't get a refund, I'm going to bring it back home and video its performance and put it on YouTube so that others can see how bad it is. I can't see any circumstance where it is reasonable to have a brand new $679 iron repaired. Nothing Faulty straight out of the box1 comment
Laurastar S.Laurastar
Hello Julie, we would be pleased to replace the faulty item for you. Please contact customer service on 1800 999 910 to arrange this. thanks Dino
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SprocketIsle Of Wight, United Kingdom
- 3 reviews
- 1 like
I'm heading for my fourth replacement in two months!
Don't get me wrong, I love the iron, it is just too unreliable! The first two broke within a week, steam gushing out and unable to switch off. The third I have barely used at all and is now switching itself off for no reason during the 20 seconds it takes to hang a shirt on the hanger!
I cannot fathom how this company is still in business. This product needs a complete redesign to ensure it works for more than a few hours, especially at the price!
Love how it works when it does work! Cuts down ironing time and dies a superb job
Broke every few hours of use. I'm on machine no 3 and guess what, it's faulty!
1 comment
Laurastar S.Laurastar
Hello Sprocket, please contact Sandy in our customer service for assistance. 1800 999 910.
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man0294AU
- 8 reviews
- 19 likes
Great when they work - but seldom do!!
On my third Lift iron. The first one was returned as it stopped steaming - was told that it was a problem with the iron that was rectified. Second iron's handle came apart and was returned only to be told that this too is a frequent problem!! Third iron doesn't work at all - not once!! Was told they have no more available irons in Australia and won't refund my money unless I have the original receipt (from three irons ago) even though they have a copy of it on their computer. Now they won't return calls and "[name removed]" at their office i...Read more
s a nightmare!! Is it so hard to return a call? So suppose I will just have to go to court to get my money back which is a waste of time. Given I have to drive 50 minutes each way to return this terrible product the whole thing has been a retail horror story. My previous Laura Star cost me an extra $600 in repairs. Such a shame. I have been using their irons for years and used to love them but now it's just a rotten product.4 comments
Laurastar S.Laurastar
Hello man0294, We apologise for the poor experience regarding your Laurastar Iron. A staff member will be in touch with you first thing Tuesday morning to arrange a full refund for you. We will also a... Read more
rrange for the collection of your Iron to be returned back to our head office. In the mean time if you have any further questions please do not hesitate to contact us at [email protected] Thank you, Dino.Thanks Dino. Yes, they have collected the iron but say they are unable to give me my refund now as you are out of the country! And, to tell you the truth, I was treated as though I had done something... Read more
wrong (except by Kathy, who was lovely - and George). So I am now without an iron and without the money to purchase a replacement. Perhaps next time you also contact your office about the refund, not just a public forum.Laurastar S.Laurastar
Follow up, refund was provided as requested. Thanks Dino
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mariaSydney
Poorly made product
This item is fantastic for ironing, however the body is very poorly made. The steam button is held together by a flimsy 3x1mm piece of plastic which has broken from a mere 6-10 hours of uses (on two machines) and as such the steam cannot turn off without pressing the button on the other side - has caused a few near burns. Although great service when I have attended the flagship store, it is very frustrating continually having to return because of a defective product/s. Disappointing - as I love the ease of ironing, I will now have to return yet again; this time for a refund.
easy to iron with.
poorly made
3 comments
Laurastar S.Laurastar
Hello Maria, we did experience some problems with the first batch of LIFT which has since been rectified, due mainly to poor assembly during the rushed launch period. Any customers experiencing issues... Read more
with their LIFT should call us on 1800 999 910 and we will rectify the problem at nil cost. Thanks DinoDino. Perhaps you should tell that to [name removed] in your Melbourne office who won't replace my iron (says there are none in Australia) and won't refund my money as I don't have the original recei... Read more
pt even though LS has a copy!! Also, my handle came apart and it wasn't from the first batch of Lift irons distributed in Australia - or so I was told.Laurastar S.Laurastar
man 0294 refund was given as requested, thanks Dino
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Questions & Answers
Sashie N.asked
The steam generator buzz does not go off. Everything else works fine.
3 answers
Laurastar S.Laurastar
Hello Sashie could you please call customer support for assistance 1800 999 910
I have a Laurastar lift and the power light continues to flash non stop and iron does not provide steam when I press the steam button. It will eventually switch off.
Laurastar S.Laurastar
Hi Donna R. Please give our Support Team a call directly on (03) 9894 1400 so that we can go through some trouble shooting with you and get the issue rectified.
Nichol S.asked
My Laura Star will only let me iron 4 to 5 pieces of clothing and then automatically shuts off, without warning and whilst in use. It always has about half a tank of water left and is working perfectly until it shuts down. What can I do to stop this from happening? It is very frustrating.
1 answer
Laurastar S.Laurastar
Hi Nichol S.
We are sorry to hear about your problem, we are here to help.
Can you please contact our support team on 03 9894 1400 and we can resolve the issue for you.
We look forward to speaking with you
G A D.asked
I have a seven years old Laura star and I cannot open the water tank please tell me what to do..
2 answers
Laurastar S.Laurastar
Hi G A D,
Thanks for getting in touch.
Please contact our support team on (03) 9894-1400 and we will be more than happy to assist.
Have a great day!
It has been resolved thank you.
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Laurastar S.Laurastar
Hello San, please contact Sandy in customer service directly. I'm sure we can arrange a totally new LIFT for you at nil cost. Sandy can be reached on 03 9894 1400
or by email [email protected]