8 questions from our users
Saraasked
To those still waiting for your refund, I have a solution. Just threaten to contact ACCC. They’ll respond in no time with your refund
1 answer
Thankfully they have responded and offered a resolution and will hopefully be resolved on Monday fingers crossed.
Kim A.asked
#86637 please inform me if this item is coming . It has been 4 weeks and was told it was coming last week. Still have not received. As it is a teacher gift. Our teacher is leaving and I won't be able to give it to them. :(
Kim
4 answers
I ordered on the 10th October and still havent received the personalised gift for my daughters teacher either. Dont hold your breath. Im about to give up hope I will ever receive my order
Hi guys! I ordered also and just received them! Theyre personalised and shipping was explained in the description!
Me too. I spent $100 on teachers gifts 2 months ago and still nothing. My kids are finishing school this week and one has already finished kinder. Not happy
Leanne Rasked
I placed an order on the 28th April and havn't received anything??? No one will reply to my emails, no one answers the phone???
Where is the product I paid for???
0412315542
1 answer
Hi Leanne
Don't hold your breath - I'm still waiting for my order from March 27.
It is ridiculous! The worst customer service I have EVER experienced. I've essentially had my money stolen.
Emilyasked
When will someone get back to me regarding my refund for order number 76740?!!!
No answers
BJJasked
Hi, Can someone please get back to me about my Easter order? I have emailed and phoned but have had no response. Order 78515.
Cint86asked
I placed an order back in January and have yet to receive my package.
The online store has a gorgeous collection and I have bought from here previously.... and although I needed to chase up all previous orders a month or two after I had placed the order, I actually got a response and I eventually got my purchases.
My current order (when I say current it was over 2 months ago in January) is a joke! I have rung the company at least half a dozen times, left voice messages, written countless messages via email. I have messaged through IG and Facebook and have been blatantly ignored. Although, whoever is running their IG and FB feed is very active, posting countless posts a day... yet not bothered to communicate paying customers.
My question is, when am I going to get my purchase? When are you going to honour paying, disappointed customers (my purchases were intact, suppose to be a significant gift to mark my eldest child’s first day at school and my youngest child’s first birthday)
In fact, I don’t even want the items anymore, I have had to purchase elsewhere, leaving me out of pocket and really annoyed, I am demanding a refund.
2 months is bloody disgraceful!!!
1 answer
Tina C.Little Boo-Teek
I am so sorry! Can I please have your full name or order number and will ensure this is finalised today for you!
Kylie Hasked
So disappointed with this company. Have spent nearly $200 on Christmas Eve boxes and a sign. Ordered in October still nothing has arrived. Have sent email and 2 facebook messages and nothing in return. Also called left a msg. Called again went to message bank and tried again unable to call it.
I just want an answer or a refund. It's ridiculous. I need to know if I should be trying to find boxes elsewhere?
1 answer
Tina C.Little Boo-Teek
Hi Kylie!
Not sure when you posted this but have have just checked and can see that this has all been sorted and the Christmas Eve Boxes are in transit to you :-)
Apologies again for the delay and wishing you a Merry Christmas x
Mum2666asked
Why does Little Boo Teek not answer customer enquiries, either on email or the phone. What is the point of having a contact mobile number and email address if no one answers your questions?
5 answers
I finally received my order, 4 weeks after I placed my order. 4 days after I lodged a paypal dispute, they finally responded via paypal dispute resolution. Apparently she had been sick. Appalling customer service. :(
Oh so one minute you never received your goods and the next she was sick and your order arrived late - interesting!
I've been buying from Little Boo-Teek since they opened - EXEMPLARY customer service at all times! We really do need to continue supporting mum and dad organisations or the major corporates will devour us all! A little bit of slack goes a long way ladies!
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