Ordered a T-Rex lamp. Was very happy when it arrived. Within 6 months the lamp base started to pull away from the rest of it when I put it on charge, and in 10 months it no longer held a charge and will only work plugged in. I've tried contacting via email, Facebook chat & instagram chat - there were literally MONTHS between replies. They then told me they'll send a new one. I've been told this on 2 separate occasions now that it's being sorted since November 2022 and still nothing - can't blame the postie on this one. 5 months since the replacement was "being sent".

I ordered an item on 2/02/2020 and after several emails and fb msgs I have not got a reply for weeks or a refund just excuses! DO NOT BUY FROM THIS WEBSITE!!!!

Would not recommend ordering from this business! Ordered in February for a birthday at the end of March. No items sent. Sent email. Super fast response that the item I ordered was “pre order” apparently and was longer than normal but my items would be shipped soon. Fair enough maybe I missed that in the website.
Expected date came and went. Multiple emails sent, no response at all. Have tried calling the number can never get through.
Now in April - 1 month since I needed the items. 2 months since I ordered!

Ordered chalk Books well in advance as Easter gifts after multiple phone calls, emails and messenger messages sent I was told product was not packed into order. Promise of it being sent was all hot air, stay away from this company. Worst customer service ever. It is now 5 weeks
Messenger response is an absolute joke
-Hi ****thanks for messaging us!
Our office hours during are Monday to Friday (9am to 3pm) and we try to respond to all messages within 2 business days :-)
Thanks again and we look forward to chatting soon! x
Would love to chat as you have taken my money and I want the product I have paid for.

I'm generally not one for leaving reviews unless they are good. But on this occasion I'm doing it. The customer service from this company is appalling. I emailed several times re my order that was past the date it was due to be shipped. No response. I emailed again to cancel order and request a refund. Still no acknowledgement just an email a few days later to say order was on its way. Why did it take me wanting a refund to get my order? The overall lack of customer service was amongst the worst I've come across. And this was my second experience of this (my mum had similar issues with a gift she purchased for me., it took 3-4 months to come!) they are very quick to take your money not in such a hurry to get you what you paid for.

Would you just answer your emails or your phone??!! It has been 4 weeks that I’ve been trying to get in touch and not a SINGLE response from this company

They have got lots of bad reviews as after the bush fires lots of items couldn't get there on time. Just impatient people that were being unreasonable.

I had a faulty lamp & the employee or owner rang me up to apologise (with an Australian accent - this is not an overseas importer). Happy to give me a refund and I'm happy to buy again.

After several attempts to call you customer service line, two follow up emails, a Facebook message, a Facebook post and waiting over two months for a reply, I am writing on here as a last resort in the hopes of being acknowledged. I’m absolutely appalled at the lack of customer service.

Where are our products?! Does this business even exist?! I’ve been waiting for WEEKS and have yet to receive a single correspondence from the company. I’ve been emailing them every other day. All they do it post on social media to entice new clients when they can’t even fulfil current orders. Scrolling through the comments, I have seen that only 1% of the customers got their products.... AFTER much difficulties, and it’s not even guaranteed the right product

I've shopped a few times and have always been happy with the products and customer service. Great range of personalised products as well. Will be back to shop again and again

Seller will ignore several emails and phone calls. Seller will delete comments on their Instagram posts. They will reply asking what your order number is and weeks apart state that it’s on back order or ‘will be’ sent out in a certain amount of days. Those days will lapse with nil correspondence. Seller spends more time replying to product reviews and deleting comments as they are only taking everyone’s money without actually having the products.

After 2 MONTHS and countless unanswered emails, I finally told them that I would no longer be chasing them with the outstanding order. They therefore have until end of the week to response, or I would contact my bank and dispute the transaction and lodge a complaint with ACCC. IMMEDIATELY, they replied with some pathetic excuse which I didn’t bother to read, and offered a refund. For anyone else waiting for their order or ANY response, I suggest threatening to dispute your transaction with your bank or through PayPal as item not received. Then follow up with a complaint to ACCC - the more complaints made against this company, the faster an action can be taken against them

Received order by post and it’s completely wrong. No note included, no invoice, nothing. I ordered the miniature bird kites as part of a gift for a child who likes birds. I included a note asking for 3 different designs as the website said there was 3 bird designs and one would be selected at random. Instead I got 3 aeroplanes. Waste of money.

Ordered 6 weeks ago and still have not received my order and where I also cannot get a reply from them after multiple attempts to contact them. Extremely disappointed with their service and attitude towards a new customer.

I wish i had read these reviews before placing my order..
Multiple emails - no reply
Multiple calls- no reply
PM on facebook - no reply

Still havent received my order and noone seems to give a crap!

I purchased two items from this online store prior to Christmas. One item was received but I had to chase the second item. The store advised they were flat out and had run out of stock. I requested a refund via PayPal (my method of payment) and they said they couldn’t adjust the amount. In the end I had to elevate to PayPal and somehow the response from PayPal is the item I received was significantly different and they refused a refund. To this day I’ve been charged for an item (milestone cards) that I didn’t receive and they kept my money. DO NOT BUY FROM THIS STORE!

I usually don't ever leave reviews but this is the worst online shopping experience of my life. One month it took for them to ship an item from Melbourne to Sydney. Seems from looking at other reviews this is an ongoing issue for this company. I will never buy from them again advise shoppers to beware.