I usually don't ever leave reviews but this is the worst online shopping experience of my life. One month it took for them to ship an item from Melbourne to Sydney. Seems from looking at other reviews this is an ongoing issue for this company. I will never buy from them again advise shoppers to beware.

Purchased a cake topper for my daughters birthday, received a cake topper but NOT the one I ordered. Tried to call, left a message - no call back. Sent emails that have been UNANSWERED. Absolutely poor customer service. Would not recommend at all and will never purchase from them again - very disappointed.

Products good, however took far too long for order to arrive. Keept being told each time I rang they would post the next day or It was posted the day before. Did not provide a recipt despite repeated requests. Did not respond to emails only phone calls. Very disappointed, only received order after I let them know I was contacting Fair Trade.

Placed an order a month ago and received one item out of 4. I called their 1300 number numerous times, always went to the answering machine. Sent multiple emails, no replies until I threatened to go the Department of Fair Trading and expose their scam antics to the regulators. Taking peoples' money and never delivering the goods. They sent 1 email to "respond" but my items still remain missing. Havent heard from them since. After reading all the poor reviews here about those who havent received their goods, and personally being a victim myself, I will be reporting this business as a scam and see to it that they are held accountable for ripping off customers.

I placed an order for reusable sandwich bags about 4 weeks ago and have still not received my order. No one will reply to my emails, phone messages or Facebook messages. I feel like I've like been scammed so I would advise anyone looking to purchase anything from here not to do so. Based on all of the other reviews I'll be reporting this business to the ACCC.

I ordered my nephews Christmas present on 4 December 2022. It is 29 January 2020 and it still hasn't been delivered. I have emailed numerous times with no response to either getting my gift or a refund.

I bought a personalised lolly jar as a teachers gift, well in advance so it would be delivered in time, 2 weeks before school finished and l still had not received the item, countless emails and phone calls with no response, Item still hadnt arrived and now school finished and my daughter was extremely upset she couldn’t give her kindergarten teacher a personalised gift..
I finally did get a refund in January only because l went through PayPal to get my refund as they still hadn’t responded to me. They couldn’t even send an email to apologise..
I will never use them again, and l would strongly deter anyone from using them also as l can see lm not the only one this as happened too!!!

Ordered Teacher Lolly Jars in October as gifts. I still have not received them. I understand that delays can happen, but I have emailed and messaged with 0 response. Poor customer service.

I made an order on January 2nd for a school year book and first day of school blackboard- my son starts school in 2 weeks, I have called and emailed multiple times- can l please have a response on if this will be delivered in time for my only child’s first day! My order no is 89290.

I still have not received a reply to my email of the 23rd december... can someone be courteous enough to explain....Good evening, opened our christmas eve boxes are you able to explain why I was not given what was ordered.... two of them were not what I ordered.... 1 was supposed to be the christmas tree by itself and I ended up with one that has a googly eyed santa, reindeer and snowman and the other that was supposed to be the snowman by itself is Santa and the snowman together....the order that I placed is 27th august. Not very good customer service to not be courteous enough to respond

(My rating for these people is not 1 star, its -10)

Never will I trust this company. I order jars for my daughters graduation 4 months ago, still havent recieved my products. Now have asked for a refund, 3 months of emailing and still no response!
They are theives! Only out to take innocent peoples money.

Cannot express how utterly disappointed I am with the service of this company. I ordered a personalised Lolly Jar for my daughter to give to her teacher for Christmas. I ordered it in October!! And I still dont have it, school has finished now. They ignored my emails. And I have no idea when it will arrive. I am so angry and disappointed and the fact they dont even care makes me more mad. Will NEVER shop here again.

Order placed on 4th December for some Christmas presents and paid for Express Post. Finally received advice the item was packed on 13th Dec, with expected delivery the 17th Dec - which is still too late! 17th rolls around and no delivery. My contact at Australia Post checked up and the item hasnt even been lodged - tried email and calling, no response. I wish i had checked the reviews, I wouldnt have placed the order. Buyer beware! The lack of communication is appalling

Personalised item said 4-6 weeks delivery, it took 8.5 and was received incorrectly spelt. New item could be shipped in 2 days, WOW, then why did the first take 8.5 weeks? I needed item to give to a wonderful teacher at my children's school, which DID not reach me in time, a week later, I am STILL waiting. DO NOT order from these people. Disgraceful service.

With excitement today I received the personalised teacher box and its so lovely. I cant wait for my daughter to gift it to her teacher. I highly recommend this box for that something and someone special. Thank-you for the wonderful friendly service I received.