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PMBGreater Melbourne (Metropolitan), VIC
The Perfect Cleaning Solution
We have Shashi in to do our 2hr cleaning each fortnight and we just want to say how happy we are with her work ethic. Our house looks lovely after finished and we would recommend her to anyone who wants a thorough job done. I've always been rather particular in cleaning house and I can say Shashi does as good a job as I could do.
We had no problem having her come to the house during this 'lock down' period as we kept our distance and sat in the yard until finished and that’s also because we can trust her. We are in a South Eastern suburb and would highly recommend Shashi.
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Excellent service with flexible arrangements
Harry and Shirley have been providing a flexible, professional cleaning service. Whether we are home or out while they clean, the job is thorough and our house is left sparkling.
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Jacinta C.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
- Verified customer
Overcharges NDIS participants
Great cleaner however, I do not recommend MiM for NDIS participants because:
- There is an additional $7 "administration fee" that is charged - not sure if this is for anyone who receives an invoice from MiM, or just NDIS participants
- Cleaning hours additional to those booked are charged at $49.16 per hour (maximum NDIS rate) for NDIS participants, and charged at $25 per hour for everyone else. It is hard to see how this is not discrimination, as I am not aware of any drastically improved service to people with disability that justifies cha...Read more
2 comments
Hi Rita I am glad to hear that you have changed your practice - the $49.16 charge was clearly in the service agreement you sent me and when I queried it because it was very high, you said to me by ema... Read more
il on 10 December, "NDIS rate is $49.16 per hour." $27.50 is a much more reasonable rate. Also note I provided you all my NDIS details as soon as you requested them. Wishing you luck in the future re: your business practices around NDIS service agreements, work flow, planning and client relationship management.Similar opinion? Write a review on ieatwords.com.au!
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Mary K.Greater Melbourne (Inner), VIC
Excellent service and an outstanding job. Thank you Rita for assisting mum find the right person
Stamatia did a wonderful job, professional, patient and went above and beyond her duties. Speaking the same language as mum was a bonus as it made it easy to communicate
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MarleneGreater Melbourne (Outer), VIC
Excellent service
Rosie was very thorough with her work - even did more than I expected and the house was gleaming! I am looking forward to her next service at my home and highly recommend the service.
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Helen MGreater Melbourne (Metropolitan), VIC
Exemplary service
I truly can’t fault the team at MIM.
We have been using MIM for about 2 years now. We have been delighted with the exceptional level of cleaning provided. The attention to detail is amazing. Our regular cleaner is amazing, we were a little concerned that her replacement while away would not be the same. Well we were wrong. Rita and her whole team are truly spectacular.
1 comment
Maid in Melbourne C.Maid in Melbourne
Thank you Helen, always a pleasure to help you.
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Outstanding
We had the good fortune of having Harsh and Uday clean our 5 bedroom/ 3 bathroom home in Carlton North and highly recommend their exemplary work. Their attention to detail elevates the standard of their service to a high category and the couple are lovely to work with being friendly, communicative, prompt and professional. I highly recommend Harsh and Uday.
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Duo Team - 'Harsh and Uday' are awesome!!
Duo cleaning team - 'Harsh and Uday' started cleaning for me recently and I am very satisfied with the overall result. They are friendly, polite and professional and did a thorough job. I would recommend to anyone looking for a good 2 person team to clean their home.
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Very professional business
I was very impressed with the professional service at the administration level and I greatly appreciated the 'maids' punctual and thorough cleaning. - Thank you very much and I would certainly use 'Maid in Melbourne' again. LH
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TrishAscot Vale
Cleaning
Thanks to MIM My house looked so beautiful when I came home. I couldn't fault anything the ladies did.
House was perfect. I found MIM very professional to deal with and wouldn't hesitate to recommend them
to family and friends.
September 10th 2016 Update: Love Maid in Melbourne
Best cleaning job I have ever had done. I very fussy but the ladies did a better job than I do.
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Terrible - overcharged and cancelled at the last minue
Having recently had a new born baby, I hired this company to make my life easier. They cancelled on me twice with half an hour's notice and overcharged my account twice for services never rendered. Check your bank statements.
1 comment
Maid in Melbourne C.Maid in Melbourne
Dear Jefferman, may I please ask you to get in touch with us to discuss this situation. Firstly, I am sorry that the service was cancelled twice. My concern is that we do not have any reference of a... Read more
Jefferman on file - if we know your real name, we will be able to trace who the cleaner/s were and any discrepancy of payment or service. We are more than happy to refund any monies that may be due to you and talk to the cleaners about cancelling the service on you. Secondly, unless you are an invoiced client, you pay the cleaner directly when the service is completed, or you have the option to pay into our account on the day of the service, again once the service is completed. Occasionally we have some clients pay prior to the service taking place but we have not had one of these for quite some time. So I am not sure how the double payment happened, unless you paid it yourself directly into our account. Please call us to discuss this matter.Similar opinion? Write a review on ieatwords.com.au!
A fabulous service!
I've been using Maid in Melbourne for over a year now. We started with one cleaner who did a fabulous job, but left the agency just before I was due to have my baby. I was nervous about the change over given that I had a little one at home, but the agency was really helpful with the transition and our new cleaner has been even better! She's lovely with our baby, and makes sure our house is spotless (really going out of her way to do the extra touches, like sweep the porch etc.) We've been very happy with this service, and would definitely recommend it to anyone looking for a cleaner!
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This is perfect!
This is a perfect service and much needed relief for people who have a busy lifestyle.
Our cleaner is fantastic and does a great job!
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Perfectly clean home! Glad I took the plunge!
My cleaner is a total delight. With our busy lifestyle she brings greatly needed relief. Reliable, kind and a fabulous fortnightly clean. Addicted!
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- Verified customer
Perfection! I love coming home to an immaculate house!
I have nothing but fabulous reports to write about MIM. I have had the same cleaner for the last 2 years and not only does she clean my house from head to toe she is happy to substitute products with my preferred cleaning products. If there's anything in particular i need focus on i.e wardrobe upkeep, ironing, changing of linen, clean out my fridge she does not hesitate to undertake these tasks. Management are wonderful always attentive & diligent so in that respect it is pleasant scheduling my fortnightly clean or changing it to an alternative...Read more
day if required from time to time. All in all I am very fortunate to have found a cleaning company that is trustworthy, full of integrity & have no issues with providing referrals to anyone who asks me if they know of a good reliable cleaning company.Similar opinion? Write a review on ieatwords.com.au!
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CauzgirlGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Amazing service!
I have been using MIM for nearly two years now and could not be happier with their service. Management is delightful and the cleaner they sent me is absolutely wonderful. She does a fabulous job each week and goes above and beyond. Could not recommend this service enough.
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Excellent service.
I've always found maid in Melbourne very professional and a pleasure to deal with. I have only positive things to say about their service!
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Exceptional cleaning service
I have been a client of Maid in Melbourne for a number of years now and would highly recommend their services for commercial and residential spaces.
Their cleaners are honest, reliable and highly skilled at making sure each clean meets my stringent standards. On the seldom occasion where there may be a query Management deals with the matter in a prompt and professional manner in order to resolve any issue, with the clients needs as its' primary focus.
I would highly recommend their service to anyone who values great service and attention to detail.
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Good to work for.
I contracted to MIM for 2015 and found the staff to be professional, pleasant and concerned for their clients satisfaction. They provide training, have strict and high standards and screen potential staff I'll be calling them to get my house cleaned when my studies are finished.
1 comment
Maid in Melbourne C.Maid in Melbourne
Thank you Wendy, it was an absolute pleasure having you as part of the team. We wish all the best with your studies.
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BellaMelbourne
- 2 reviews
Terrible unreliable
I booked to hwve hwve my home cleaned on a weekly basis. The gentleman rang and cancelled 20 mins before he was due to arrive. Told me he would come at 830 the next morning which did not work with me as I have young children. No follow up was made by agency until I complained.
1 comment
Maid in Melbourne C.Maid in Melbourne
Dear 'Bella', we once again sincerely apologise that our cleaner had let you down. Unfortunately he was delayed at his other job and this threw him out and he realised that he could not fit cleaning ... Read more
your home on that day. He did try to offer a solution to come and clean your home the next morning at 8:30am, unfortunately this did not suit you, with young children this is understandable. We were not aware that this had happened on Thursday until you brought it to our attention at 7:10am the next morning, therefore we could not resolve this issue on Thursday. It is something that we have addressed with the cleaner and he sincerely apologised that this happened and has learnt from this experience to contact the office immediately, so that we will be in a position to try and sort it out. We did leave a message for you to call us as soon as we came into the office Friday morning and saw your email, so that we could offer you a resolution but you have not returned our call. We would have welcomed the opportunity to make this up to you, as we do not want you to think that this is a regular occurrence. The cleaner is a wonderful man who works with his wife and we have had nothing but great feedback and unfortunately this has been his one and only mistake in the whole time he has been with us, and now he has learnt from it. Once again I am very sorry for your experience.Similar opinion? Write a review on ieatwords.com.au!
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Maid in Melbourne C.Maid in Melbourne
Hello Jacinta, I am sorry for your experience with us. In terms of NDIS participants or any clients, we do not mind if you are home or not home, it is your home and no one would expect you to leave.... Read more
The cleaners put their heads down and do their job. In terms of our charges, ALL invoiced clients (no matter who they are - NDIS or otherwise) are charged 10% GST as we MIM are registered for GST and there is an administration fee. What you see on the website are our fees for when you book and you pay the cleaner directly (as they are contractors), either by cash or direct debit into their account. When you want an invoice that is through MIM there is a cost involved from our end to do this, this is mentioned on our website. Also our additional hourly fee for you would not have been $49.16, it is $27.50 per hour ($25 plus GST), this should have been amended on the form before I sent it to you, but in my haste to leave at the end of the day I quickly emailed the blank agreement to you. We have been very busy with the Christmas period coming up I thought I would get it out to you right away so that I did not forget to do it. I also realised that you did not give me any of your NDIS details. It is not our usual practice to send the form out blank. We do not discriminate, we treat everyone equally. So if you or anyone else wishes to be invoiced, there is the fee. If you wish to not have the extra charges, then you can pay the cleaner directly, she can leave a written receipt with her ABN and details on it and you can then forward on to your plan manager or NDIA so you can be refunded. You do have a choice.