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Tim K.South East Queensland, QLD
Forbes 13+ For the Win!
The wife and I were looking for a suitable off road Van for around 8 months. We visited every showroom and every manufacturer around. We had settled on the XT12 to be our home for 18-24 months of Aussie travel. However with the patience and assistance of Nathan at the Townsville Depot, we decided on the Forbes 13+ and are so glad we did. Nathan is super knowledgeable about the products and very objective in his responses, which allowed a to make an informed decision that was best for us. We love the van, and will be spreading the MDC word all over Aus in 2020 and beyond.
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Larry SchlossNorth West, QLD
My perfect gift to myself
Very happy with the range on display and the salesperson knowledge and conduct. Quality of my van is outstanding well balanced and a pleasure to tow. I bought the XT17..
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DarrenNorth West, QLD
The Cruizer Slide has taken camping with the grand kids to a new level. Love my Cruizer
Townsville store was easy to find with plenty of parking.
Almost every model of camper and caravan in the MDC range was on display.
Could not be happier with our camper, the great staff at Townsville even charged my batteries and filled my water tank for me.
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Great off road caravan
Very empressed with the quality of the van, has everything we wanted and more.
Looking forward to having many great camping trips.
We would highly recommend MDC to anyone considering to buy an off road van.
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MarkNorth West, QLD
- 2 reviews
- 1 like
MDC 'Robson' XTT - Family Sorted
tl,dr: Well made, large family camper with tons of bells and whistles.
It started with some delivery problems - these were sorted with the Townsville representative offering above average service to compensate.
I've found it to be very spacious on the inside and wonderfully easy to set up and pack down. It is big and heavy when towing but other companies' dual folds are heavier. It has handy features like canvas storage pockets, a hot water heater and cupboards inside.
MDC take their trailers seriously - problems in previous models and other campers have been corrected and now shipped as stock, using the 'gold standard' manufacturing procedures. The MDC team are active on owners' groups and listen and act on feedback.
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Baz T.North Queensland, QLD
Excellent service and help.
Great service on my XT17 HRT from the Townsville guys for almost 3 years now. Nothing is a problem for then and the few minor niggles have been sorted quickly.
1 comment
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TrevorNorth Queensland, QLD
Great Camper, BEST SERVICE
Ordered the camper, Service was 11/10. Cant fault the service and cant fault the product. I would recommend going to see the Team at MDC and getting a good deal done.
2 comments
Steve Z.Market Direct Campers
Hi Trevor, we're thrilled to hear how happy you are with your new camper. Wishing you all the best and many nights out under the stars.
Thanks Steve
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My market direct camper xtt robson
Fantastic camper built well excellent staff and very helpful salesman went out his way more then once to help awesome after sales service
1 comment
Steve Z.Market Direct Campers
Thanks for sharing Matt, hoping you get out for many adventures.
Steve
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BPH59Townsville
- Verified customer
Xt12
Great product handles all conditions with ease have done around 30,000 km with no problem.couple of warranty issues all handled promptly by mdc
1 comment
Steve Z.Market Direct Campers
Hi and thanks for taking the time to post your review. Best wishes and happy camping.
Steve
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garry
- 2 reviews
After sale service
Any one out there are over mdc backup service and parts I have been phoning about 7 times and they wont get back to you I am after parts for my van.
Watch out if you are thinking about getting a mdc van they will take your money quick but no backup service.
Not happy.
1 comment
Steve Z.Market Direct Campers
Hi Garry, I'm sorry to hear you've had a bad experience. My name is Steve and I'm the Customer Advocate for MDC. I'd very much like to turn your experience around and hopefully make it a happy one so ... Read more
I've sent you a private message with my contact details. If you'd be kind enough to contact me and share your experience I'd be very grateful. Kind Regards SteveSimilar opinion? Write a review on ieatwords.com.au!
ShaneMurray Region, NSW
- 2 reviews
- 3 likes
- Verified customer
Great camper!, the MDC XTT
Hi everyone, so far I have found the group very helpful, yes the units are not perfect, hand built items never will be!, I have had homes built with more issues and paid a lot more than $26k!, all that "REALLY" matters is that any and all issues are fixed. Yes, I have had some very minor issues, two were addressed with immediate action, and the others are at hand will be done very soon . So, therefore, my vote is get your self a great bargain, M.D.C are easily the best value, and quality where it "really" matters. Thanks to ALEX at Cairns, and Ian at Melb.
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MorgsCannonvale
- Verified customer
So far so good!!! Excellent camper
Picked up our cruiser slide from Townsville last month very very happy with the quality of the trailer and the service from MDC!! The delivery date of the camper was a week late which was no big deal as the staff kept us informed about when it would arrive. When we picked the camper up we got a full rundown of how to set it up and also told about the very helpful YouTube videos about setting and packing up camper. We have set the camper up a few times now and haven't noticed any big issues with the camper yet only one minor issue was a couple o...Read more
f rivets a bit loose on the latch that holds the slide open easily fixed though!! can't wait to take it on its first big trip!! Another thing I did notice was to make sure you check the wheel nuts before leaving and after a few KMs (which you should do before any trip) as a couple on the trailer where slightly loose.. looking forward to many years happy camping in our MDCSimilar opinion? Write a review on ieatwords.com.au!
JulianCairnsSouth East Queensland, QLD
- 6 reviews
- Verified customer
The Worst Customer Service and Company
This company is unbelievably bad. After 12 months of not being able to use our camper as ordered for new, we have given up trying to get it repaired under warranty and will fix it at our own cost. From the very onset of a terrible rushed handover, we didn't even get to the first night before all of the (3) tanks started leaking water. None of the water level sensors were accurate so we quickly ran out of water with gauges showing half full. Then the water pump failed and they blamed us for not monitoring water level - really!!!!!! Retuned to st...Read more
ore (3 hour drive back) and they "fixed it, should be good matey". Well it wasn't. Filled up at servo, poured out of 2 tanks immediately. Returned and "should be good now matey". Nope, next day poured out. Solar stopped working, gas hot water failed, rear wheel carrier broken main support pin, top roof seal broken and leaking, the list went on. Took it back, left it with them and returns home (4 hour drive). Well, 5 weeks later still not fixed, pretty annoyed. Agreed would be fixed in 1 week and planned to return. Arrived on planned day, guess what, not finished 9 they started looking at it the day before I arrived). Now they tell me the solar charger is not compatable with my car and i have to buy a different one. Unbelievable. I pay up $650 for "more suitable type". OK, go to test, not working Oh the solar panels have failed, " we will have to get you New nes, matey". None in Australia, come back in 2 months-----. 2 months later panels replaced, spare shall carrier fixed, stone guard replaced 9 oh yeh, it fell off). Off we go again. 2 days into trip, ran out of water. Damm, home we go. (7 Hours). Test 200 litre ( as advertised) water system, can only get 100 litres out. Back to dealer, pulls it apart, says all fixed, test again, best out was 150 litres. Their response was - we never said you could get 200 out, so it is what it is. Unbelievable. Contact Owner ([name removed]) on Facebook says" yup will sort it out locally for you straight away). Emailed him all details, no response, kept emailing no response. Lodged complaint to office fair Trading, he told them. "yes i will attend to and ensure customer is happy". 4 more emails sent to him, guess what, no response. Anyway, the list of defects ever increase, but I have given up on this pathetic business. NOTE to MDC, You do not need to respond to this. The last time you did you swooped in like Superman on social Media to save the day and help your customer, then as soon as the social spotlight dimmed, you went as cold as a naked night in Siberia.Similar opinion? Write a review on ieatwords.com.au!
XT17 HRT with bunk beds
Finally got the new van a bit late but was worth it, took it to Ayres rock and surrounding areas. we completed 7000 km's on our holiday and van held up perfectly, the new bunks we had fitted to the HRT worked very well plenty of room for the kids.
I did have a few minor problems with the van but certainly not show stoppers, a bit of common sense and basic mechanical skills we fixed up what we could on the road, leaks in water system was fixed with a basic screw driver set. (NO PROBLEM)
once we returned back to NTH QLD I gave the guys in Town...Read more
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Poor customer service
Delivery date pushed back twice, which we could have dealt with if someone contacted us ! had to find that out by calling them myself on the day of the promised date, holidays wasted cause of no camper delivered as promised, emailed Brisbane owner, didn't bother to reply, couldn't care less once been paid, and I haven't even got it yet !
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Steve Z.Market Direct Campers
Thanks for sharing Baz, wishing you many more adventures in your MDC