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189 questions from our users

Mavis Gis

Mavis Gisasked

Market Direct Campers

Cant find anywhere online “how do I empty the fresh water tank on our Thetford C402 TOILET” as I need to sterilize as mould etc has stopping flushing, pump works as is buzzing. It is separate from main water tanks?? on our MDC XT17 popup ta



2 answers
Jase
Jase

The water tank and filler and site glass is inside the same door your caset is. If your pump is running and not flushing fill your water tank up and put some pink Thetford sanatizer in and you should be in business. It's a fully self contained unit.
https://www.caravansplus.com.au/spare-parts-diagram-thetford-c402-cx-cassette-toilet-p-11810.html

Mavis Gis
Mavis Gis

I know that the filler is there, as I fillup there, but I need to empty it. It has pink smelly rinse in it which I m sure is mouldy, was left because fuse needed relacing. surely it needs emptying every so often, so can clean properly. As mentioned, It wont flush but buzzing!

Caits

Caitsasked

Market Direct Campers

Hi, where is the battery located on a forward fold explorer?

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

It should be under the seats in most models and under a removable panel under the cushion on the Explorer.



linviv2

linviv2asked

Market Direct Campers

After information on the electrical panel in the XT12 2020 model or where about to find out thanks

1 answer
Market Direct Campers
Steve Z.Market Direct Campers
linviv2

linviv2asked

Market Direct Campers

We have just picked up our XT12 driven from Perth to Port Hedland 2058ks everything went great towed great easy set up and pack up very impressed anyway where can I get information on the workings of the electrical control panel at the front of the van Thanks



1 answer
Market Direct Campers
Steve Z.Market Direct Campers
Rod G

Rod Gasked

Market Direct Campers

Info on 1988 Windsor Pop up. How to seal Top and rear window.

3 answers
Market Direct Campers
Steve Z.Market Direct Campers

Hi Rod, not one of our vans mate.

Rod G
Rod G

Thanks, but someone out there must know what and/or how to do resealing etc.

Market Direct Campers
Steve Z.Market Direct Campers

I’d consult a reputable caravan repairer

Colin

Colinasked

Market Direct Campers

I am having a problem with erecting the annex for my Jackson Forward Fold - 11th Anniversary Edition. The hook on the No. 7 pole will not insert into the hole on the internal poles. I have come across two other owners of the 10th Anniversary Edition who carry foldable gazebos instead of going through the hassle of erecting the annex. Can you provide any tips for connecting the No. 7 poles? Have you made any changes to you more recent editions to improve this problem of erecting the annex?

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Some people have installed an eyelet, we have since changed to this as well.

Spartan

Spartanasked

Market Direct Campers

I have a Jackson forward folding 2018 model, the batteries are cactus and I require new ones, can you send me the dimensions of the existing batteries as they are original, also can I just replace with one larger deep cycle of lithium Battery . I would measure myself but im out of the state at present and the wife needs one .

2 answers
Market Direct Campers
Steve Z.Market Direct Campers

Hi mate, the original Volta Batteries are 332mmL x 174mmw x 239mm high including terminals. If you want to change to lithium you'll need to look at a suitable charger. Some lithium batteries have an inbuilt BMS electronics package so be sure to consult someone with expertise on the correct package.

Spartan
Spartan

Cheers thanks

neil r stoker

neil r stokerasked

Market Direct Campers WA

Can i get a list of the poles and there position mine have no markings bought second hand no fault of mdc

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

You’ll need to contact customer service on 1300 494494 and know which model camper you have.

neil r stoker

neil r stokerasked

Market Direct Campers

I have just purchased a 2011 mdc off road with a 2015 mdc 12 tent i want to put the annexe up but none of the poles are marked with position is there a diagram that shows the correct pole its length and its position

No answers
Phil M.

Phil M.asked

Market Direct Campers SA, Adelaide

Hi. Have recently purchased a jackson forward fold. Am having a heap of trouble packing it up. Have watched videos and doing as they say. Last 6inches is very tight and lid starts to bow. I've now tried 6 times this morning and getting bloody annoyed

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

How much bedding have you got on it? Too much bedding will make it difficult. Also be sure the steps are retracted fully and tucked in fully against the door when you pack up. This is very important to make sure the poles don't hit them when closing up. I suspect this might be the problem.

Bernadette T.

Bernadette T.asked

Market Direct Campers

Do you take trade ins? i have a camper i bought from you and want to trade in for a caravan?

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Hi Bernadette, we're unable to do trade in’s unfortunately. The MDC Campers Owners group on Facebook has a buy and sell section which gets good results.

Jessie

Jessieasked

Market Direct Campers

We have a high side cruiser that we purchased new,my question is in regards to the water pump.
Why is it so noisy when we turn on the taps? It's been this way from the day we purchased it.

2 answers
John b
John b

They all make a bit of noise this is normal, for me it's not a issue if you wanted to you can sound proof around the water pump.

Jessie
Jessie

Thanks for that. Am new to the camper trailer scene and just thought there was something horribly wrong with it.

Elaine

Elaineasked

Market Direct Campers VIC, Kilsyth

Are you going to Geelong Caravan Show this Friday I am interested in the Forbes Camper will this be there too ?

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Yes we are we’ll be at site C12. Look forward to seeing you there

Dave and Tracy

Dave and Tracyasked

Market Direct Campers

Hi guys,

We have a brand new Robson XTT, still in storage, we want to buy a Waco fridge freezer and house it in the slide closest to the entry door, what size will fit in there.

Dave and Tracy

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

CFX95 will fit no problem at all. The secondary tray fitted on the slide is for the 95L

Darren V.

Darren V.asked

Market Direct Campers

My 12inch drums have a bearing seal 55. 85.6. 12 seal were can I buy

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Statewide bearings would be my first choice for local. If you get stuck MDC spare parts will have them 1300 494494

Hamish

Hamishasked

Market Direct Campers

Hi I have one of your tents however I am missing poles, is there a possibility of buying poles? I'm also in NZ is shipping an option? Cheers

4 answers
Market Direct Campers
Steve Z.Market Direct Campers

Call spare parts 1300 494494

Hamish
Hamish

Is there an email address I can correspond with?

Market Direct Campers
Steve Z.Market Direct Campers
Rob

Robasked

NSW, Sydney

Is it pissible to match the wheel and tyre size to the new landrover discovery. 19” wheels basically.

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

in 2022 we changed to a 14mm wheel stud and stayed with the 6 stud Landcruiser pattern. Our drums run on a parallel axle so generic drums wont work as they are a tapered smaller axle. We have no other stud pattern options available

Ranald E

Ranald Easked

Market Direct Campers

We have an mdcxt12 and the Battery charger alarm goes off. During the day should we turn the battery charger off while the solar panels are charging the battery? Thanks for your help Ranald Edwards.

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

You may be experiencing an over temperature alarm on the charger if it is indeed the charger unit. There should be a fault code displayed on the remote or front panel. The charger booklet will tell you what the code means. The other item that will alarm is the inverter in the case of low voltage. The inverter should be turned off when not in use. Additionally the IDC25 DC to DC unit may make a faint alarm sound when solar input voltage is weak.

Glenn B.

Glenn B.asked

Market Direct Campers

Hi MDC
We have just picked up our new Forbes 13 and we love it.
But when it rained the water leaked from under the awning where it attaches to the van and is running in to the kitchen storage area any ideas on how to fix this
Cheers Glenn

2 answers
Market Direct Campers
Steve Z.Market Direct Campers

Contact the customer service team through our website and send some photos with it so we can see whats going on.
https://www.marketdirect.com.au/trailer-warranty-claim/

Glenn B.
Glenn B.

Thanks Steve will do

Ian G

Ian Gasked

Market Direct Campers

Hi I recently purchased a 2018 cruiser highside one of reasons was because of said landcruiser wheels, I thought I'd be able to interchange wheels as I own 80 series & 2005 prado . Wrong MDC trailer has 14mm studs & my landcruisers have 12mm studs QUESTION - does your brake drum assembly supplier have brake drums to suit other landcruiser wheels or can they source 12mm x1.5mm x 15.6 knurl x 43mm long wheel studs that I will change so i don't have to carry 4 spares when going off-road.
Any help appreciated
Ian

3 answers
Market Direct Campers
Steve Z.Market Direct Campers

Spare parts should be able to get you drums with 1/2 inch UNF studs. 1300 494494

Ian G
Ian G

Thanks will give call for quote

Market Direct Campers
Steve Z.Market Direct Campers

Keep in mind the wheel centers on the trailer rims will be too big to suit the Prado and you're unlikely to find hub rings to compensate. Also they are zero offset which will work with the 80 but not the Prado.

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