189 questions from our users
Mavis Gisasked
Cant find anywhere online “how do I empty the fresh water tank on our Thetford C402 TOILET” as I need to sterilize as mould etc has stopping flushing, pump works as is buzzing. It is separate from main water tanks?? on our MDC XT17 popup ta
2 answers
The water tank and filler and site glass is inside the same door your caset is. If your pump is running and not flushing fill your water tank up and put some pink Thetford sanatizer in and you should be in business. It's a fully self contained unit.
https://www.caravansplus.com.au/spare-parts-diagram-thetford-c402-cx-cassette-toilet-p-11810.html
I know that the filler is there, as I fillup there, but I need to empty it. It has pink smelly rinse in it which I m sure is mouldy, was left because fuse needed relacing. surely it needs emptying every so often, so can clean properly. As mentioned, It wont flush but buzzing!
Caitsasked
Hi, where is the battery located on a forward fold explorer?
1 answer
Steve Z.Market Direct Campers
It should be under the seats in most models and under a removable panel under the cushion on the Explorer.
linviv2asked
After information on the electrical panel in the XT12 2020 model or where about to find out thanks
1 answer
Steve Z.Market Direct Campers
Handover video:
https://www.youtube.com/watch?v=55GvHh5TGdk
Owner Manual:
https://www.marketdirect.com.au/wp-content/uploads/2019/11/XT12-Owner-manual-V5.pdf
Those two should get you out of trouble.
linviv2asked
We have just picked up our XT12 driven from Perth to Port Hedland 2058ks everything went great towed great easy set up and pack up very impressed anyway where can I get information on the workings of the electrical control panel at the front of the van Thanks
1 answer
Steve Z.Market Direct Campers
Owners manual here:
https://www.marketdirect.com.au/wp-content/uploads/2019/11/XT12-Owner-manual-V5.pdf
Handover video here:
https://www.youtube.com/watch?v=55GvHh5TGdk
Rod Gasked
Info on 1988 Windsor Pop up. How to seal Top and rear window.
3 answers
Steve Z.Market Direct Campers
Hi Rod, not one of our vans mate.
Thanks, but someone out there must know what and/or how to do resealing etc.
Steve Z.Market Direct Campers
I’d consult a reputable caravan repairer
Colinasked
I am having a problem with erecting the annex for my Jackson Forward Fold - 11th Anniversary Edition. The hook on the No. 7 pole will not insert into the hole on the internal poles. I have come across two other owners of the 10th Anniversary Edition who carry foldable gazebos instead of going through the hassle of erecting the annex. Can you provide any tips for connecting the No. 7 poles? Have you made any changes to you more recent editions to improve this problem of erecting the annex?
1 answer
Steve Z.Market Direct Campers
Some people have installed an eyelet, we have since changed to this as well.
Spartanasked
I have a Jackson forward folding 2018 model, the batteries are cactus and I require new ones, can you send me the dimensions of the existing batteries as they are original, also can I just replace with one larger deep cycle of lithium Battery . I would measure myself but im out of the state at present and the wife needs one .
2 answers
Steve Z.Market Direct Campers
Hi mate, the original Volta Batteries are 332mmL x 174mmw x 239mm high including terminals. If you want to change to lithium you'll need to look at a suitable charger. Some lithium batteries have an inbuilt BMS electronics package so be sure to consult someone with expertise on the correct package.
Cheers thanks
neil r stokerasked
Can i get a list of the poles and there position mine have no markings bought second hand no fault of mdc
1 answer
Steve Z.Market Direct Campers
You’ll need to contact customer service on 1300 494494 and know which model camper you have.
neil r stokerasked
I have just purchased a 2011 mdc off road with a 2015 mdc 12 tent i want to put the annexe up but none of the poles are marked with position is there a diagram that shows the correct pole its length and its position
No answers
Phil M.asked
Hi. Have recently purchased a jackson forward fold. Am having a heap of trouble packing it up. Have watched videos and doing as they say. Last 6inches is very tight and lid starts to bow. I've now tried 6 times this morning and getting bloody annoyed
1 answer
Steve Z.Market Direct Campers
How much bedding have you got on it? Too much bedding will make it difficult. Also be sure the steps are retracted fully and tucked in fully against the door when you pack up. This is very important to make sure the poles don't hit them when closing up. I suspect this might be the problem.
Bernadette T.asked
Do you take trade ins? i have a camper i bought from you and want to trade in for a caravan?
1 answer
Steve Z.Market Direct Campers
Hi Bernadette, we're unable to do trade in’s unfortunately. The MDC Campers Owners group on Facebook has a buy and sell section which gets good results.
Jessieasked
We have a high side cruiser that we purchased new,my question is in regards to the water pump.
Why is it so noisy when we turn on the taps? It's been this way from the day we purchased it.
Elaineasked
Are you going to Geelong Caravan Show this Friday I am interested in the Forbes Camper will this be there too ?
1 answer
Steve Z.Market Direct Campers
Yes we are we’ll be at site C12. Look forward to seeing you there
Dave and Tracyasked
Hi guys,
We have a brand new Robson XTT, still in storage, we want to buy a Waco fridge freezer and house it in the slide closest to the entry door, what size will fit in there.
Dave and Tracy
1 answer
Steve Z.Market Direct Campers
CFX95 will fit no problem at all. The secondary tray fitted on the slide is for the 95L
Darren V.asked
My 12inch drums have a bearing seal 55. 85.6. 12 seal were can I buy
1 answer
Steve Z.Market Direct Campers
Statewide bearings would be my first choice for local. If you get stuck MDC spare parts will have them 1300 494494
Hamishasked
Hi I have one of your tents however I am missing poles, is there a possibility of buying poles? I'm also in NZ is shipping an option? Cheers
4 answers
Steve Z.Market Direct Campers
Call spare parts 1300 494494
Is there an email address I can correspond with?
Steve Z.Market Direct Campers
Robasked
Is it pissible to match the wheel and tyre size to the new landrover discovery. 19” wheels basically.
1 answer
Steve Z.Market Direct Campers
in 2022 we changed to a 14mm wheel stud and stayed with the 6 stud Landcruiser pattern. Our drums run on a parallel axle so generic drums wont work as they are a tapered smaller axle. We have no other stud pattern options available
Ranald Easked
We have an mdcxt12 and the Battery charger alarm goes off. During the day should we turn the battery charger off while the solar panels are charging the battery? Thanks for your help Ranald Edwards.
1 answer
Steve Z.Market Direct Campers
You may be experiencing an over temperature alarm on the charger if it is indeed the charger unit. There should be a fault code displayed on the remote or front panel. The charger booklet will tell you what the code means. The other item that will alarm is the inverter in the case of low voltage. The inverter should be turned off when not in use. Additionally the IDC25 DC to DC unit may make a faint alarm sound when solar input voltage is weak.
Glenn B.asked
Hi MDC
We have just picked up our new Forbes 13 and we love it.
But when it rained the water leaked from under the awning where it attaches to the van and is running in to the kitchen storage area any ideas on how to fix this
Cheers Glenn
2 answers
Steve Z.Market Direct Campers
Contact the customer service team through our website and send some photos with it so we can see whats going on.
https://www.marketdirect.com.au/trailer-warranty-claim/
Thanks Steve will do
Ian Gasked
Hi I recently purchased a 2018 cruiser highside one of reasons was because of said landcruiser wheels, I thought I'd be able to interchange wheels as I own 80 series & 2005 prado . Wrong MDC trailer has 14mm studs & my landcruisers have 12mm studs QUESTION - does your brake drum assembly supplier have brake drums to suit other landcruiser wheels or can they source 12mm x1.5mm x 15.6 knurl x 43mm long wheel studs that I will change so i don't have to carry 4 spares when going off-road.
Any help appreciated
Ian
3 answers
Steve Z.Market Direct Campers
Spare parts should be able to get you drums with 1/2 inch UNF studs. 1300 494494
Thanks will give call for quote
Steve Z.Market Direct Campers
Keep in mind the wheel centers on the trailer rims will be too big to suit the Prado and you're unlikely to find hub rings to compensate. Also they are zero offset which will work with the 80 but not the Prado.
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