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trevor squireMetropolitan Adelaide, SA
stand by your product
hi my name is trevor i bought a 2018 robson xtt very nice but the WEATER TANKS leak all the 200 L so not a good start but as well the door zipper dos not line up properly. i rang mdc and was told that the warranty is voided because it is 2nd hand but still the current model ???????? they do not stand by there product !!!!!!!!!
11 comments
Hi stev I did and the answer was the same not covered by warranty witch I do understand your policy. But the thing i dont understand that this camper is still the current model that you still sell in ... Read more
your showroom. If it was you in my spot what would you do?????Steve Z.Market Direct Campers
To be brutally honest Trevor I'd pull the leaking tank out and take it to someone that can TIG weld it up for me and go camping. If you didn't research what manufacturers warranty you were or weren't ... Read more
entitled to when you bought it secondhand then you didn't do your due diligence if you had an expectation there would/should be. You'd be in the same situation with any secondhand camper regardless of brand.Similar opinion? Write a review on ieatwords.com.au!
Scott MMetropolitan Adelaide, SA
- 2 reviews
Great company to deal with.
Bought a Cruiser High Side 5 years ago and over that time have absolutely tortured the poor thing. On a resent trip to Lorella Springs in the gulf the suspension failed on the way home at Blackall in Queensland. I contacted the Adelaide Branch and explained what had happened to Kev the manager, his response was that he wanted to inspect the trailer once we got it home as it was a very unusual failure.
I got the suspension fixed up well enough in Blackall to make it home and delivered the trailer to the Adelaide office.
Even though it was...Read more
2 comments
Steve Z.Market Direct Campers
Hi Scott, thank you so much for posting a review about your experience. It's a privilege to have so many people like yourself as part of the MDC community and we hope to see you at an event in the fut... Read more
ure. You sound like a man that would enjoy the Big Red Bash MDC paddock ;)No worries Steve. A few too many people at the bash for me though.
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PaulMetropolitan Adelaide, SA
Great Product. Very Happy
The Sales staff were really good, excellent, and nothing was too much trouble. The workshop crew were very helpful and went out of their way to fix a minor problem. Great service. Couldn't ask for anything better. My Forbes 12+ is a great product with quality fittings. There are some minor design issues with the sliding pantry shelves, as there are no stoppers to keep them in place when not on level ground, and can scratch the surface of the outside drop down door. Also a lack of instructions on how to assemble the annexe. A video would be handy.
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DrewMetropolitan Adelaide, SA
Love my camper
A great product and great sales staff. I love my Jackson forward fold. I will have no hesitation in recommending both the staff and product from MDC Adelaide as both are excellent
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Excellent service
Despite being extremely busy, Glen and his team took time to fix a small issue (self-caused, not a camper trailer fault) with my camper trailer, then phoned to let me know it was ready. Great customer service.
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JimMetropolitan Adelaide, SA
Fantastic product. Recommend it to everyone.
The legends at MDC were fantastic to deal with. Finance crew were so easy to work with and made the whole process a breeze. Really satisfied with the camper and looking forward to many years of epic trips!
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Donna N.Alice Springs, NT
Love out XT15-PT
We have been caravanning now for over 11 years and we are now on our 4th and final van. We travel with our elderly puppy dog and we needed a van that catered for her needs. We now own a MDC XT15-PT.
It is amazing.
Cheers MDC
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Paul M.Metropolitan Adelaide, SA
Great First Camper
After Going To The Caravan And Camping Show To Look At Campers We Were Very Impressed With Mdc Range,So After A Couple Of Weeks Decided On The ERF,
Rang Up To Order,Bugger No Stock But Was Promised Delivery Before Easter, Picked Up Late March Ahead Of Promised Delivery Date,
The Wife And I Have Used It A Few Times And Have Got Full Set Up Down To About 30 Minutes (Annex Roof Floor Walls)
Our Daughter, Husband And Grandkids Went Off Grid To The Grampians For A Week And Reported No Problems,
A Well Put Together Unit
Well Done To MDC And All The Crew In Adelaide!
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DirtyfeetMetropolitan Adelaide, SA
All we wanted and expected. Seems to be well put together.
Kevin in Adelaide has been great to deal with in both purchases we had through his showroom. Not pushy and could answer our questions well. Tried his best to supply our xt12 on time and came through for us
1 comment
Steve Z.Market Direct Campers
Hi Dirtyfeet, glad your experience was up to standard and thank you for choosing MDC.
Happy camping
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Andrew C.Metropolitan Adelaide, SA
Fantastic staff, fantastic camper.
Fantastic staff, fantastic camper. Researched all available campers and for the family of 4 our Cruizer Slide suited us to a T. MDC online videos and Masterclasses are fantastic. Follow them and you will have many happy years of camping!!!
1 comment
Steve Z.Market Direct Campers
On behalf of the team thanks for your kind words Andrew.
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Love love love
Very happy with our 2018 XT-12 hybrid. Kevin and his team in Adelaide went the extra mile to make sure everything was as we ordered. We can’t fault anything apart from us not using it enough.
1 comment
Steve Z.Market Direct Campers
Thanks for your kind words. Be sure to let us know if we can help in any way in the future.
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IanGreater Melbourne (Outer), VIC
- 2 reviews
Great Trailer
Purchased Off-road Deluxe 2 years ago. Has not missed a beat. Been in some crazy wind & rain and came out the other side perfect. Have put it through some insane places and trailer has held up beautifully. Don’t let people’s bad reviews put you off MDC, if you look after it and maintain it you will have the best camper/caravan money can buy. Ian
1 comment
Steve Z.Market Direct Campers
Hi Ian, thanks for sharing. Best wishes from the team at MDC.
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drumma85Far West, NSW
- 2 reviews
Great camper, excellent service.
We purchased our 2nd MDC just recently. We started with the 2015 Stepthrough soft floor camper and have recently upgraded to the Cruiser Slide Forward Fold. The day we purchased, we set it up at a caravan park to play with our new toy, with this we had found a couple of issues. We contacted MDC Adelaide, and without hesitation we were instructed to bring it back 1st thing in the morning to have these repairs attended. With this the team from Adelaide fixed our needs right there and then the following day with no hesitation. We could not thank the team enough for thier after sales service.
1 comment
Steve Z.Market Direct Campers
Thanks for sharing Drumma, best wishes and many happy camping trips.
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Jacinta and DaveMetropolitan Adelaide, SA
So happy wish we could get out more
Thank you mdc we have been so happy with the support we have received from Adelaide all the way through to Big red bash last year. Wish we could get out more often.
1 comment
Steve Z.Market Direct Campers
Hi Jacinta and Dave, thanks for sharing and hope to see you at Big Red Bash again this year.
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GeorgeMcLaren Vale
Great Camper (JFF), great value for money, great service
We have bought a Jackson Forward Fold about a year ago - and loved it every trip so far. Easy to set up (and close again), comfortable and allows us to get almost everywhere.
During our last trip (mostly off-road) we did unfortunately have an issue with the water tank, but the MDC customer service team was excellent (helpful and quick in replying) and all (interim repair and new replacement tank) covered under warranty.
1 comment
Steve Z.Market Direct Campers
Thanks for sharing George, we hope you continue to have some great adventures.
Steve
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Love it fantastic van goes anywhere
We love our XT14 they are bullet proof. There isn’t a track I would pull it down suits our family perfectly. Don’t believe all the negative comments I have nothing but great service and warranty claims.
Would buy another one tomorrow and recommend one to anyone.
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Goes where i want it to.
Had our xt12db 12mths and couldnt be happier with it and the team at mdc. Easy to tow and has handled everwhere we have taken it.
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love the camper
we have had our camper nearly 5 years done thousands of kms both onroad and full offroad and months under canvas. Apart from a few teething problems its been great. tent is getting "tired" now but considering what we put it thru thats not really a surprise
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- Verified customer
Exactly What we paid for
We purchased and MDC Highside last June (2017). Have now completed trips to the Far West Coast of SA, Flinders Rangers and the Great Ocean Road just to name a few. Recon we have well and truely hit the 10k mark. Have made some minor modifications to make life easier but all in all we have not once regretted our purchase. Do your checks, take good care and your trailer will take good care of you.
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Poor after sales support!
Purchased my camper trailer this year and have only had issue after issue. Everytime I would call and tell them I had missing parts or faulty parts they would either hand all me to someone else and say they will give me a call back and won't for ages or they will just try to get me to fill out an online warranty form. If I could take back my camper and get money back I'll be more than happy to and purchased a different camper from a more reputable company with better after sales service.
1 comment
Steve Z.Market Direct Campers
Hi Sam, sorry you've had a rough time of it with your camper. I'd like to help resolve the issues and turn your experience into a good one. I've sent you a private message with my contact details and ... Read more
would be grateful if you could take the time to contact me. Regards SteveSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Phil M.asked
Hi. Have recently purchased a jackson forward fold. Am having a heap of trouble packing it up. Have watched videos and doing as they say. Last 6inches is very tight and lid starts to bow. I've now tried 6 times this morning and getting bloody annoyed
1 answer
Steve Z.Market Direct Campers
How much bedding have you got on it? Too much bedding will make it difficult. Also be sure the steps are retracted fully and tucked in fully against the door when you pack up. This is very important to make sure the poles don't hit them when closing up. I suspect this might be the problem.
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Steve Z.Market Direct Campers
Hi Trevor, the MDC warranty terms and conditions state very clearly that the manufacturer warranty only applies to the original purchaser. This is indeed the normal policy for the greater industry. I ... Read more
don't know the history of the camper, it's maintenance history or condition however, if you are unsatisfied with your dealings you can contact our customer advocate via [email protected]