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Poor after sales support!
Purchased my camper trailer this year and have only had issue after issue. Everytime I would call and tell them I had missing parts or faulty parts they would either hand all me to someone else and say they will give me a call back and won't for ages or they will just try to get me to fill out an online warranty form. If I could take back my camper and get money back I'll be more than happy to and purchased a different camper from a more reputable company with better after sales service.
1 comment
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AffMetropolitan Adelaide, SA
- 8 reviews
Perfect camper
i have a 2015 soft floor . I think it's great and good value for money . I've been in it in a pretty bad winters night heavy rain etc . It held together pretty well and no leaks . Top camper
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Adelaide re opening
Hi, I am looking forward to Adelaide reopening. Hopefully Kevin the old manager will return as he was a pleasure to deal with. Fixed all our issues and went the extra mile. I never had any issues with customer service when he was running it. Good luck MDC
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Find out how Market Direct Campers SA, Adelaide compares to other Caravan & Camper Trailer Shops
Know better, choose better.
Great customer service and awesome van.
We purchased a XT17 which has been such an awesome van. There were some issue that have Been fixed by Courtney in WA Eeven though I am I adelaide. She has been great these issue happened about 6 months ago. Have only just around to telling people. You know the saying a happy person tells 2 people and upset person tell 20. And as another comment I do regular maintance on my van to ensure that all nuts and tilts are tight and ready for the next trip. I am really happy with my purchase and would recommend them to anyone.
1 comment
MDC O.Market Direct Campers
Very happy you are enjoying the XT17.
if you have any questions, call your sales rep and they will be more than happy to discuss. ... Read more
Regards Andrew G After Sales and Service Manager 0428084060 [email protected]Similar opinion? Write a review on ieatwords.com.au!
Outstanding Customer service
The service when I purchased my Caravan from Kevin in Adelaide was outstanding. Its a dam shame they shut Adelaide down. He would have been a loss to MDC.
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Questions & Answers
Phil M.asked
Hi. Have recently purchased a jackson forward fold. Am having a heap of trouble packing it up. Have watched videos and doing as they say. Last 6inches is very tight and lid starts to bow. I've now tried 6 times this morning and getting bloody annoyed
1 answer
Steve Z.Market Direct Campers
How much bedding have you got on it? Too much bedding will make it difficult. Also be sure the steps are retracted fully and tucked in fully against the door when you pack up. This is very important to make sure the poles don't hit them when closing up. I suspect this might be the problem.
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Steve Z.Market Direct Campers
Hi Sam, sorry you've had a rough time of it with your camper. I'd like to help resolve the issues and turn your experience into a good one. I've sent you a private message with my contact details and ... Read more
would be grateful if you could take the time to contact me. Regards Steve