Absolutely amazing customer service. Showroom is an off-roaders dream. Sales rep April George 5 Star from me.
Awesome. Cruiser Slide all I could want and need. Showroom displayed all products of the Mdc range and availability was amazing. Sales rep April George has 5 star knowledge of all products inside and out. Highly recommend
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GeoffPerth, WA
- 2 reviews
So much use, so little hassles
We were looking with no expectations. Found our XT15HR that fitted all we were looking for. 13 months and approx 6000km later, our only problem was an empty gas bottle after 6 months.
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DuckSouth West, WA
The little things that matter
The Forbes 13 plus is heavy to me but for good reasond . It's construction inside and out is definitely heavy duty and the chassis has holes in it so you can wash the mud and dust out, it really well thought out and will definitely last us a very long time
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WarrenGoldfields, WA
Perfect upgrade from our camper trailer
Upgraded from our Jackson rear fold to the XT17T pop top. Sales team were excellent and very knowledgeable. We couldn't be happier with our decision to choose the MDC team again.
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Michelle GoodrickPerth, WA
Great value for money camper
Just bought our second MDC camper and love it. The value for money in this camper is fantastic. Nicely finished off not like some of the other competitors. I would recommend these campers to family and friends.
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Love our MDC12HT, excellent features, great quality.
Big new well fit out MDC warehouse in Perth, good customer service from helpful staff. We initially had a Robson camper which we were so impressed with that when we upgraded to a caravan we went to MDC again. Love the quality and price of their products.
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Value for money
Awesome bit of gear, very friendly and professional people couldn’t ask for anything more, would highly recommend looking at MDC for your next or first time purchase to get out and see our wonderful country, you will not regret it.
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KiwiSouth West, WA
My MDC 2016 Soft floor camper “second hand” purchase.
Contact with MDC in Welshpool Perth today 11June 2022 to go through the fold up off the camper trailer.
Navigation to store very easy.
No product’s offered.
Ok on arrival meet by MDC Rep, who had set up the date and time to review the trailer issue(s), this was the catalyst for us coming to MDC in the first place.
On arrival family sorted and trailer set up in work shop, under instruction fold out camper tent, Problems we had.
Extremely hard to fold up, taking 3 to 4 people to fold up and close up.
...Read more
3 comments
Not at all Vaughan, advised the rep the camper was second hand. Requested cost to assist, advised first hour no cost after $50 p/h, we offered to pay to fix the problem(s) initially during first conve... Read more
rsation. What really surprised us was the advice to sell the camper. How do we understand this?Steve Z.Market Direct Campers
I'm a pretty smart guy Kiwi but I'm struggling to see where we failed:
1) You bought secondhand
2) You were unhappy with the time and effort required to pack it up... Read more
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Glen P.Pilbara, WA
Shocker absorbers on XT12 a problem.
Disappointed regarding shockers on my XT12 - on second set in 10 months and these ones are already leaking and u/s and cannot get, any after market replacements as they not a common size, currently in Qld unable to fix this problem. Have tried ringing the 1300 number but no answer
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Kristy M.Perth, WA
Great service - enjoying our new van
We purchased an MDC XT12 around 8 weeks ago. Due to a short timeframe between purchasing and when we needed it, we bought a demo model. We have now been on the road for about 5 weeks. So far we are loving the XT12 - it has everything we need for a comfortable life on the road, and has easily accessed all off-road locations we were keen to go. We have made some modifications and added some additional features (diesel heater, fans, TV etc). We have had a couple of small issues - 1 was with a could of items not being handed over on the day, but an email to the team and this was sorted promptly. Would highly recommend.
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Adam P.Wheatbelt, WA
Best van we have owned
We have owned a few campers and caravans in our time, some being Australian made. Our MDC XT17T is the best. From sales to service to quality. Keep it up MDC.
1 comment
Steve Z.Market Direct Campers
Cheers for the review Adam. Hope to see you at one of our events.
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RobPerth, WA
- 2 reviews
Good product bad management
Solar system wasn't charging so i left it with them for 2 weeks they blamed the fridge that wasn't even in there when i first noticed the problem, i have since changed it myself to lithium but it has darkened my opinion of them
1 comment
Steve Z.Market Direct Campers
Hi Rob, sorry to hear you are unhappy. If you have any further feedback please contact our Customer Advocate at [email protected]
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Mdc camper and parts
We bought a camper which is good for what we use it for. We needed a couple of parts and have been waiting 6 months for. Been in multiple times with multiple phone calls and we are still waiting for parts. Like the camper but after sales is not up to a modern standard
1 comment
Steve Z.Market Direct Campers
Hi Tim, if you're having problems email me at [email protected] and I'll investigate what's going on.
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SandyWheatbelt, WA
Love our Jackson FF 2018
Ordered in Sept picked up Oct. Got a few unexpected upgrades,which was great, bigger gas bottles, bigger tank. Plus the new solar panels. We have just been away for 2 weeks and only issue was hot water system not firing up. But we will sort that out soon as it did work last time. We have been given the personal mobile of the Country Comfort representative to ring. We had a few issues with the rope lights when we first got them, but it worked out we just had to switch wires. People need to realise these campers are priced at the lower end of the scale and are great value for money. Adam was our salesman(Think hes at Wangara now not Kenwick) and was excellent. Cheers MDC..
1 comment
Steve Z.Market Direct Campers
Hi Sandy, we are so glad you're enjoying your Jackson. Thanks for sharing and best wishes from the MDC team.
Steve
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CorndogzPerth
Can’t deliver on time, rude staff, glad I never got the one I ordered.
Put down a deposit and paid for half the rear fold trailer in cash, went to pick up trailer on agreed delivery date and trailer was not ready and staff had no idea where it was. Staff would not answer their phones or return calls. I had to drive to the store just to talk to someone. I ordered the trailer 7 weeks before the delivery date and told staff I was leaving for a trip half way around Australia a week after delivery date. Staff member actually told me when I went to pick the trailer up that I could just come get it after my trip?????? I ...Read more
think he thought I would be ok with sleeping in the dirt for 3 months??? Ended up buying a PMX camper trailer. PMX staff were much better to deal with and were kind enough to let me buy a display trailer and have it licenced in 3 days so I wouldn’t miss my trip. I was glad MDC couldn’t deliver my trailer as my PMX trailer has been awesome and the staff were much better to deal with. Only nice thing I have to say about MDC is they refunded my deposit within 48 hours. Would not buy anything from this company.Similar opinion? Write a review on ieatwords.com.au!
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Excellent Customer Service and warranty process
I had a fairly big issue about 6 months ago, was in the middle of nowhere in WA. Most at MDC or so at least I thought would surely be recovering from a sore head on the 1st of January. Long story short, Fernando (Perth Manager) managed to courier a new brake drum to my bush mechanic and I was back on the road withing 36hrs. Should the issue have happend in the first place ?? Thats one for another time, but the customer service and warranty support is top notch. Whilst we are at it, the Robo XTT is a great value bit of kit.
1 comment
Steve Z.Market Direct Campers
Hi Ingo, cheers for posting a review and wishing you many adventures in your XTT.
Steve
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YamretepPerth
- 4 reviews
- Market Direct Campers WA
- Verified customer
Can’t fault my XT12
We have owned the XT12 for two years and it has performed without fault. So far it’s done 7000 km and there is no sign of any issues developing. I’d rate the build quality as very high and can’t fault it.
1 comment
Steve Z.Market Direct Campers
Thanks for sharing Yamretep, great to hear your loving your van.
Steve
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Awesome sales Rep
April folded and unfolded the explorer forward fold camper for me with ease to demonstrate the unit .
Not until after the professional sales presentation did I find out that she broke her toe the day before on her day off !
Hats off to April !
Had me sold on the unit before I found out .
I pick up my new explorer on the 10 of this month !
After joining the MDC face book page I have seen that April is commended a lot on sales and after sales service !
2 comments
Steve Z.Market Direct Campers
Thanks for sharing Rob and in particular for mentioning April's efforts. It's great to hear positive feedback about the staff and we are so glad you are happy with your purchase.
Happy Camping.
Thanks for coming back to me !
Having a couple of issues but April is sorting through.
Spare tyre rack was not mounted correctly or with correct size bolts, resulting in excessive up and down movement in complete frame.... Read more
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AnthonyKALGOORLIE
awesome camper
Only used my Step Through Camper a few times. No dramas with the camper least it does it job!!!!
But when it comes to calling or emailing MDC they do no respond, they most of times never answer the phone. Have sent through multiple emails. Have rang over a week ago and they were suppose to ring back guess what they NEVER DID!!!!
Been ongoing for over 6 months, cant order parts, not reliable for sale enquirers.
SHOULD BE SHUTDOWN AND SAVE MONEY FROM TELSTRA CAUSE CANT CORRESPOND TO THERE OWN CUSTOMERS .
I WILL GIVE 0/10 FOR CUSTOMER SERVICE!!!!
contacting Ombudsman, through out the week for further investigating.
1 comment
Steve Z.Market Direct Campers
Hi Anthony, the best number to call is 1300 6322273 or for spare parts 1300 72787. If you are having trouble getting a result through the customer service team you can call me direct on 0459 899584 or... Read more
email me [email protected] My Name is Steve Zammit and I'm the Customer Advocate for MDC and I'd like to assist in resolving the problems you're having. Regards SteveSimilar opinion? Write a review on ieatwords.com.au!
Awesome Camper
We have just finished a mega trip in our MDC Cruiser Slide and couldn’t be happier with it. It took a hell of beating including two trips up and down the Birdsville Track without any issues at all. Well over 7,000 kilometres of some of the harshest roads in the country and it handled everything we threw at it. It’s an easy set up even in the dark with plenty of room for all the family. I guess the most important things to me are that I have total confidence to take it anywhere and it’s super easy to tow.
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Questions & Answers
neil r stokerasked
Can i get a list of the poles and there position mine have no markings bought second hand no fault of mdc
1 answer
Steve Z.Market Direct Campers
You’ll need to contact customer service on 1300 494494 and know which model camper you have.
Mattasked
I have a Jackson forward fold 2017 and I am wondering what type of bearings I need to purchase as spares
2 answers
Steve Z.Market Direct Campers
Hi Matt, your Jackson should have parallel axles so the inner and outer bearings are the same. The bearing code is 25590 and the cone is 25520. The seal is 55 x 85 x 12mm. Statewide bearings generally keep all these is stock. The castle nut is unique so if you want to keep a couple of them as spares contact MDC on 1300 494494
Happy camping mate.
Hi Matt. Do you have problems folding your jackson up
Kylie C.asked
We have the XT12. The mains on/off power switch snapped off, the red plastic switch. How do we fix this?
1 answer
Steve Z.Market Direct Campers
It can be replaced if the shaft is broken. The panel will have to be removed to take the switch out and a new one put in.
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Vaughan H.Market Direct Campers
Fair go mate, you bought a 2nd hand camper and expect us to sort it all out for you for free and then you leave this review. Our Team even gave you a free gift and spent time with you at our cost. Goo... Read more
d idea to purchase elsewhere we think. Thankyou and have a great day. Team MDC