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Reviews

3.4

38 reviews
5
(19)
4
(4)
3
(0)
2
(4)
1
(11)
  • Product Quality
    4.2 (13)
  • Return Claim MadeYes (1) · No (13)
  • Warranty Claim MadeYes (4) · No (9)
  • Customer Service
    4.1 (13)
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Reviewer Photos & Videos

Mdc xt12hr

published

I purchased a MDC xt12hr had a few little things that have been fixed under warranty.
MDC were more than happy to fix without a fuss .
Good to deal with.
Keep up the good work.
Great product for value.



great company and service

published

friendly staff going the extra mile. quick fix with brake issue very happy customers. looking to upgrade to x12 soon

August 13th 2018 Update: best product

great service, friendly informative staff, tough campers, perfectly set up, functional. after care service great, lots of masterclass videos to watch, always suggesting great camp spots



Shay H

Shay H

  • 2 reviews
  • 2 likes

Warranty repair easily and quickly fixed

published

I bought my camper new about 5 months ago from Perth. The team were awesome throughout the purchasing process. Recently I had an issue with the winch point that needed to be fixed. The Perth team got my camper booked in later that week when it suited me, and got the problem fixed, hassle free. It was also coming up to the caravanning and camping show so it was a busy time for them, but they got it fixed and back to me as good as new.

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Over 40 defect and poor workmanship

published

Before we picked up the camper, mcd was having troubles with the kitchen assembly. Twenty defect identified and reported in the first week of delivery. In first year of ownership it had spent more time at the factory waiting for repairs. Last time in it was extremely poor workmanship, greasy boot makes over the mattress and a couple of stolen parts from the camper. I did make a comment on their website but that was erased and I was removed from the site.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Terry,
Sorry to hear you're unhappy with your experience. If I can assist in any way to get a resolution you're happy with I'd be grateful for the contact. I've private messaged my contact details to you.
Steve

STL

STLPerth

Good product, some average staff

published
Dean

DeanPerth

Very Happy Camper

published

Happy with mine and the service in Perth

published
1 comment
Market Direct Campers
MDC O.Market Direct Campers

Can't hide your spots

published
1 comment
Market Direct Campers
MDC O.Market Direct Campers

Cheap

published

I've had my MDC for about 5 years. It was the cheapest on the market. But when you buy the cheapest on the market you can't expect a top quality tent and good after sales service. No, emails are not answered. But we still go camping with it and if you work out your own way of erecting it, it is much easier that the instruction.

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DavenSaz

DavenSazPerth

  • 2 reviews
  • 12 likes

All kinds of nope

published
P.T

P.T

  • 3 reviews
  • 11 likes

Shocking customer service!

published
Mike

MikeMandurah

Do not expect any after-market service

published

Bought our T-box Elite two years ago and the runners for the drawers have broken. This is normal wear and tear and I was quite happy to replace them. Could not find the same size runners at any of the usual stores (Bunnings etc) or on-line. Phoned MDC, they asked me to measure it and send them pictures which I did. I phoned back a week later, had to tell my story all over again and remind them what I was after. Each time I was told "we'll get on to that straight away and get back to you." Phoned two weeks later and was asked "well have you looked at Bunnings?" Long story short, a month later and no one has come back to me, no one is interested in helping and I can't go buy the same parts anywhere else.

1 comment
Market Direct Campers
MDC O.Market Direct Campers
BEC

BECPerth

Awesome Service

published

After reading some not so nice reviews, I wanted to send in a more accurate account of customer service, which I received at MDC Perth. We absolutely love our camper, JFF, we have only encounter a couple of minor issues, (we have been out in it several times), which have been corrected immediately by Fernando. He has delivered wonderful customer service, a wonderful camper, and is always happy to help with any enquiries. I would recommend MDC to all!

1 comment
Market Direct Campers
MDC O.Market Direct Campers

Thanks Bec good to see you have had fantastic service from the crew in Perth, I hope you plenty of fun times with your camper.

Larry

LarryPerth

Double dome swag

published

Absolutely terrible,more like a 2 week delivery and still waiting,but as soon as you give MDC your money its suddenly your problem,could not recommend,disappointed

1 comment
Market Direct Campers
MDC O.Market Direct Campers
Urkel

UrkelPilbara, WA

  • 2 reviews

Im sure i will get a response but do you have evidence.i do

published
5 comments
Market Direct Campers
MDC O.Market Direct Campers
Urkel
Urkel
Urkel
Urkel
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Value for money and fit for purpose

published
1 comment
Market Direct Campers
MDC O.Market Direct Campers

Be wary before buying!!!

published
1 comment
Market Direct Campers
MDC O.Market Direct Campers
John A

John A

  • 2 reviews

Good experience with the company. Buying my second MDC product.

published
1 comment
Market Direct Campers
MDC O.Market Direct Campers
Page 2 of 2
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Questions & Answers

neil r stoker

neil r stokerasked

Market Direct Campers WA

Can i get a list of the poles and there position mine have no markings bought second hand no fault of mdc

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

You’ll need to contact customer service on 1300 494494 and know which model camper you have.

Matt

Mattasked

Market Direct Campers WA

I have a Jackson forward fold 2017 and I am wondering what type of bearings I need to purchase as spares

2 answers
Market Direct Campers
Steve Z.Market Direct Campers

Hi Matt, your Jackson should have parallel axles so the inner and outer bearings are the same. The bearing code is 25590 and the cone is 25520. The seal is 55 x 85 x 12mm. Statewide bearings generally keep all these is stock. The castle nut is unique so if you want to keep a couple of them as spares contact MDC on 1300 494494
Happy camping mate.

Phil M.
Phil M.

Hi Matt. Do you have problems folding your jackson up

Kylie C.

Kylie C.asked

Market Direct Campers WA

We have the XT12. The mains on/off power switch snapped off, the red plastic switch. How do we fix this?

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

It can be replaced if the shaft is broken. The panel will have to be removed to take the switch out and a new one put in.

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