- Sign in
- Write a review
Maytronics Dolphin DB3 Questions & Answers
11 questions from our users
I think we need a new cable for our DB3 dolphin cleaner where can I find one its proving difficult.
Hi Brooke. Thank you for reaching out. If you are experiencing any problem with the existing cable, assessment is recommended. Please visit us at https://maytronics.com.au/support/find-a-dealer/ to locate the closest agent that is able to assist. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further assistance.
What is the part number please for replacement cartridge filters. They are 280mm by 135mm.
Hi Lido. The ultra-fine filter kit to suit the Dolphin DB2 has a part number of 9991425-ASSY. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further information.
My DB3 has just started to play up on me
It is only going in one direction and staying in the same area of the pool
This also occurs when I take out the filter cartridges
Any ideas to resolve would be appreciated
Mine does this at times too.Have you cleaned out the bag and stretched out the power cord?
As Karin said. I find this happens if you dont stretch the power cord in the sun for a few days. And if the bag hasnt been cleaned out.
Hi David. If the robot appears to move in only one direction and the cable is tangle free, the filter bag/cartridges are clean and the pool's water chemistry has been tested and balanced, assessment may be required to correctly identify the issue. Please feel free to visit us at https://maytronics.com.au/support/find-a-dealer/ to locate your closest service agent.
I have a 4-yr old DB 3 Dolphin. The best pool cleaner i ever had. Lately, when i turn it on, it does not run. But when i twist or move the cable close to the unit- it starts. When it is in the water and the cable gets moved - it stops again. I have resorted to used duct tape lately. I have sent this to Archerfield Queensland two years ago under warranty still and it was fixed . Now the problem is back. can you please tell me what the problem is? I think it is not serious because it still runs after twisting and pulling o f the cable.
Hi RNL. Thank you for your feedback. Assessment is recommended to identify the cause of the issue as the robot does not appear to be functioning normally. Without assessment it is challenging to ascertain as to the issue and the part/s required for the robot's repair. Please feel free to visit us at https://maytronics.com.au/support/find-a-dealer/ to locate the closest service agent that is able to further assist.
What size pool does the db3 clean? Also, where do you find the specs on this unit?
Hi Ben. The Dolphin DB3 is able to clean pools up to approximately ten metres in length. This particular model is available through pool builders only. If you'd like further specs on this model, please contact our Customer Care Team on 1300 693 657 option 2 or via email to [email protected].
Hi There I have a DB3. Can you tell me what the sliding knobs on the handle are for.
I also have some polystyrene left inside the unit at one end of the drive motor. Should I remove this?
Thank you
John
Hi John. The sliding feature on the handle is to assist in the direction of the robot when it is climbing up to the waterline. This feature is optional to use. The polystyrene within the robot is required to stay as is and should not be removed. This foam offsets the weight of the drive motor and lightens the robot enough to be able to climb. Please do not hesitate to contact our Customer Care Team via email to [email protected] or on 1300 693 657 option 2 for any further assistance.
Hi .
I have Dolphin DB3 was working ok until last summer when it started only running for about five minutes then stopping.
It will start up straight away receiving power with both slow and fast settings showing blue lights.
I have googled this problem and it seems quite a regular issue with some people claiming hair wrapped around the impeller, by impeller i assume they mean the yellow fan blade. Anyhow i checked and removed and replaced it but still have the same issue.
Can you tell me the nearest service centre ?
I an located in Oak Flats NSW 2529 Australia.
Cheers Steve.
Hi Steve. Please contact us on 1300 693 657 or at [email protected] and we will look into this for you to understand what is happening with your robot. We can then advise as to the closest dealer that is able to assist.
Same problem here. was working, then turned off now when i turn it on, it doesn't work. lights turn on on box. machine doesn't work. intermittent from the beginning. wont be buying one if these again. seems known issues ! Any help?
Hello,
Thank you for your message.
I apologise that your robot does not seem to be functioning the way that it should.
Could you please advise as to which model of robot you are experiencing difficulties with? Could you please also advise if your power cable has an RCD switch?
As you have explained that your robot seems to be working intermittently, it could be due to the multiple factors. It includes factors such as a high pH of the water which prohibits the robot from gaining traction in order to move around freely, the filter cartridges/basket may be full or perhaps an obstruction within the impeller or the drive tracks. Could you please assess these factors so that we can eliminate them as a contributing factor.
Please call us on 1300 693 657 or email [email protected] should you require further assistance.
I have a Dolphin DB2. It was on a cycle I went up to the pool to check and it had stopped. Removed it from the pool, cleaned the filter basket. Replaced and put it back in the pool. Lights came on but the Dolphin now won't start up. 6 months old. Only used weekly. What could be the problem?A bit worried now after reading not so positive reviews
Hi, please call us at Maytronics on 1300 693 657 and we can help get you working again quickly.
I have a dolphin db2 and the electronic box does not come on when the power is switched on.
I used it 2 days ago and the blue start button illuminated but doesn't today.
I've checked the power point and it is working.
Can you offer a solution? Thanks.
Hi Leonie, please call us at Maytronics on 1300 693 657 and we can help you find a solution.
Thanks - my son works for Irrigear Lowood and he will be in contact soon.
I have a Dolphin DB3 that doesn’t turn on, but does light up. Was starting intermittently for few months, now won’t start up at all. Have checked the impeller and is all clear. It has started up when turned on and off or changed setting repeatedly but only for 1 second. What is the problem and can it be repaired?
Hi Liz, please call Maytronics 1300 693 657, you can discuss with a service tech who will be able to help work out the best course of action.
Get an answer from our members and Maytronics representatives
Other Robotic Pool Cleaners
Extra Information
Amazing robot pool cleaner!
I don't do Reviews...... However!!!:)
Perfect pool cleaner for the home
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.