Mercedes-Benz GLE-Class was previously being manufactured under the name 'Mercedes-Benz M-Class'
4 questions from our users
John Rasked
I have 2016 model GLE350D. The car has just been serviced. During the service the mechanic discovered the front universal joint was leaking grease. This issue required the entire drive shaft to be replaced. Anyone else experience this? Total kilometres on the car is 33000.
No answers
Chrisasked
Hi, from reading reviews here it seems that aircon issues are very common. My car 2018 GLE 500e Hybrid was all perfect until the aircon fan started making an awful sound. Took it in for a replacement fan which lasted maybe six weeks. Mercedes is now telling me that it has to make the sound as it cools the batteries and the electric motor . (Shame as I bought the car partly for its low road noise, now sounding like a diesel Ute ) Mercedes where we are is not at all interested in helping. My concerns are if I switch the aircon off it stops, but does that mean the battery will overheat now? Has anyone else experienced a similar problem or have a solution?
No answers
PJ Maynardasked
I have a Mercedes GLE250d, 2017. Have had a smell come through the car 6 months ago, had the internal air conditioning filter replaced. The smell has returned (it's Spring now) and the dealer is charging me $500 to repair, saying it's not covered under warranty. They are replacing the internal and external filters as well as cleaning the whole system out. How is this normal for a car that is 2 years old and why is this not covered under Warranty?
3 answers
If you car is within the warranty period, then, its a warranty repair.
Ive had to pay for it to have inside and outside air filters replaced (they are consumables) and for the liquid to destroy bacteria in the cats air con.
I dont trust the dealership where I take my car, which is where I bought it from on the North side of Sydney. I wont be buying a Mercedes again, very poor service and they dont just service, they up sell is all. So disappointed with Mercedes. Their customer service sucks, honesty and integrity is questionable and care factor from service staff, once you drive away with the car, is zero.
This is a common problem with a lot of vehicles. It is caused by the carbon filter not allowing air to circulate after the vehicle is turned off. You can either open windows when the car is parked or turn the AC off a few minutes before you park up to dry out the AC element. I have taken the carbon filters out and left the outer filter in place. If you have the smell you should also take these carbon filters out a spray into the fan ( from the engine bay) with Glen 20, do not turn the fan on, just leave it sit for 12 hrs, this should kill the bacteria on the element.
Hope this helps. Just remember the element ( looks like a heat exchanger. google it) gets wet and this is like leaving a wet towel in a locker if the air doesn't circulate.
MBOasked
Question for Mercedes Benz representatives:
Why won't anyone at MB provide a genuine response to customer feedback? (or respond at all?)
I have been told numerous times over the years that the problems I have presented are the 'first time' / 'they haven't had these issues before'... clearly that is untrue based on the content of the reports included in the reviews.
Refer my review at which provides context: /reviews/a4d31e7a-b8ec-4cd0-90d4-ba28affeb7a5
Perhaps it is time to head down to the dealership on a weekend and seek some answers.
3 answers
Can only comment on my experience which has been no problems at all.
Thank you for your response. My review is based on experience relevant to the GLE250 not ML Are you a Mercedes Benz representative?
Hello, what has actually been happening?
I’m not really a representative, but I have worked on Mercedes-Benz’s for over 10 years ( Dealership trained )
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