Mercer Wealth Solutions

Worst bunch of thieves that will hold on to your money even when your desperately struggling and and complete all the reams of paperwork, do yourself a favour and find an alternative for your superannuation fund,

I have been with Mercer since 2008 but have never had to deal with them personally until the last few months. They move at a snails pace when you request partial payment of your Super. You will not believe in this day and age how long it takes for them to even just get documents into their system. I have dealt with many companies here and am very comfortable saying there are a lot better super companies out there that are more efficient and professional.

If I could turn back the clock I would go elsewhere and I just may do so still as they are a very frustrating company to deal with

My company initially set me up with Mercer as the default super and I wish they had not. Every time I call I don't get any of my issues sorted (like confirming contribution dates vs tax years) and they are just not helpful. I would not recommend them to anyone.

My sister passed away and I'm trying to tie all the loose ends, and Mercer just like REST Super both absolutely belong in the pile of crap that they came from.

I've been with Mercer for more than 20 years, and have just been offered a voluntary redundancy. I called Mercer to check on my redundancy benefit - after 25 minutes on the phone I was assured that it was my current balance, which I knew to be incorrect. Gave them a poor rating on their end of call survey and got given a different number to call. Told my story again, got the same answer but insisted that they check. Phone call back the next day and was told that yes, my payout would be substantially more. Making a life changing decision at a stressful time needs accurate information and Mercer is incapable of providing this.

Based on Advice I received from Mercer I took out Trauma insurance. I had the policy for over 10 years and eventually cancelled due to a change in lifestyle. At this time I found out i wasn't actually covered. Upon review of the initial application, it was obvious. However we went to MERCER for advice which they gave but at no time did they advise the policy was not suitable. Be careful read the fine print, MERCER wont help you, they want their payments and don't care, we all done MERCER.

Mercer manage super funds for RBF in Tasmania. I retired three months ago and I am still waiting for information to be released by Mercer to enable me to make a decision re a payout or a pension. They do not communicate, they behave like public servants, ducking and diving and blaming other agencies for the delay, and don't respond to questions put to them. I have decided to get away from Mercer as soon as I can, well as soon as they will let me! Retirement should be a happy time, but not with Mercer.

The company that I worked for put us automatically into this fund. Fees were very high and I watched my money take 3 steps forward and 2 backwards. My money would have been better in the bank in an interest bearing deposit. As soon as they found out that I had changed to another fund they took my money out of where it was and automatically put it in another one of their funds and charged me for it. They then denied me access to the previous fund that they had it in and didnt provide documentation of what they had done. This company is in no way transparent with what they do with their customers funds. I dont trust them
Nothing
Not transparent.

Sell Job. Under these uncertain times what's the point of "unit Price" means nothing to a potential investor .. show me the performance !!!
Good Education.
Where are the funds performance charts ??? not buying if I don't know the "price"

This fund is okay if you don't care so much about fees and want a lot of help with your super. It also has one of the best range of investment choices I've come across. But the proviso to that is that you should be on an employer sponsored plan, otherwise the already high fees get even higher. I looked elsewhere and have not regretted the decision.
Quite good advisory service if you're on an employer sponsored plan. Wide range of investment options. Excellent website.
Expensive fees wise. I ended up switching to an industry fund which had much cheaper fees, if not the extensive investment options.