Our jeweller was very knowledgeable and made our experience very personalised and positive. Excited for more milestones to come to revisit and make a purchase through the Parramatta store. Thanks again.

Recently went to Michael Hill in Ipswich... Wendy served me and her efficiency and patience in making my experience exceptional must be applauded ..... I don’t shop in this centre usually but will definetly go back to this store again...
The other staff members were friendly and polite and nothing was a concern... they all worked together well as a team.... Thankyou so much x

"Both team members from Frankston and Karingal stores didn't make me feel rushed and took their time to listen to what I wanted."
I was very satisfied with the product that was purchased and it was at an amazing price

Karen from Elizabeth was wonderful to deal with as she actually Showed me her own jewellery as the store had none in stock like I was wanting all though she couldn't get any she was able to get me two necklaces to make a set of earrings to match my previously purchased pendant

The lady that helped me was extremely kind and helped me in making the best decision for what I wanted to buy and also what my boyfriend wanted to buy. She was happy to chat and she was just very nice.

Faulty product so I contacted customer service. Waited a week for a response, and they then passed the buck onto someone else. The someone else didn't make contact for a week. To their credit someone finally did call me. I am still waiting on further action from the phone call...a week later. So 3 weeks total now to resolve an issue! Frustrating!

The friendly store assistant helped me to choose the style suitable for me and also the style I like, very patient with their customer, good quality item, and wonderful service.

Genuine care, lovely customer service, amazing knowledge. Kate at Peninsula Fair is amazing. Never shop anywhere else. Pricing is always fair.
I’ve purchased many products from Kate she is amazing every time.

Diamond ring bought around 500 AUD few years back which has high sentimental value snapped into two pieces. Shockingly I was told the ring has been deformed and put under force or pressure....and charges to repair is 180 dollars... not happy with the repair charges and no value for sentiments... so many posts I have seen with the same issues, blame has always been put back on customers ( too much force, physical stress on ring, too much wear and tear etc etc... such things cannot be even quantified or measures.. but wsy way for such a big jeweller to wash its hands off... highly disappointed..

Help to replace a faulty design of my engagement ring instead of just repairing it again. Let us pick a new ring that was to the same value that we paid, showed us similar designs. Explained the lifetime warranty better so now we know how to use it properly.. I was 1 satisfied customer! The particular sales assistant is what made it a great experience as I had been in a week earlier and got no where, this lady was fab and so smiley & friendly too!

I was given excellent service from Lisa in the Rundle Mall store who introduced me to Lifetime Diamond Warranty. I needed my ring to be resized at no further cost.

I have used micheal hill for ten years thanks to my wonderful experiences with them and the wonderful customer service. Never had a problem and the range is stunning year after year.

Why don't they buy their own product? Or they should be clear on the day when we bought it. if they not buying their own product then no one will. This Ring I bought from them for 12k is basically no less than any steel ring if you cant sell it.

Hi, I wanted to know if all the diamonds at MH over the years are ALL natural diamonds. I have read lots of articles on google, and interviews from MH staff, and seen on your website that you sell lab grown diamonds. I have researched this and seen that companies can sell synthetic diamonds but can call them "diamonds". They also show up as "real" on a diamond tester as they have the same compounds as a read stone. My certificates don't say natural on them, so are they lab grown? I have spoken to other jewellers and they confirm they DO NOT sell lab grown diamonds. From what I can understand, this is why MH diamonds are cheaper because they are LAB grown and not natural.

Amazing experience and great service,
this has been my second experience at Michael Hill shop DFO and I would like to thank Carmen for the patience and love for her job.
Thanks

There were plenty of stock of what I was looking for. The product matched my expectations of the product and the item was able to locate the product easily as well. The customer service was friendly and pleasant to speak to. The product was reduced to a great price too.

"Welcomed me into the store with a smile Took great care of me in helping me walk out of the store a happy customer. Your team at Narellan are very lovely and always there to help. I will only shop at your Narellan store because the staff there always look after their customers .

The young girl that served me was extremely helpful and lovely to talk to i was provided with exactly what i was looking for without any trouble it took only minutes for her to understand what i needed

the parramatta store worker Alicestein, helped me pick out the engagement ring i got for my Fiance. She was very helpful. I decided to take my fiance back to her to get my wedding band because I had such a great experience with her.