Michael Hill Physical store Questions & Answers

Hi, my fiancee broke off the engagement, can I sell the diamond engagement ring back to the store?

When purchasing a ring from you guys does it come with a price tag around on the ring

I went in and picked out my engagement ring a couple of days ago, the lady in store said that because they need to resize this particular ring I chose more than 3 sizes that they would have to make me one from scratch and said it would take 6-8 weeks to be made however the receipt said it won’t be ready for 12 weeks!! How long does it normally take them to make a ring from scratch? I don’t really want to have to wait 3 months for my engagement ring.

Hi There!

We have decided to upgrade my ring. It was said we would get our full amount for the diamond back when we by a new ring. Why doesn’t this include the sales tax of 13 percent since on the new ring we are getting charge the sales tax again? Also why don’t your staff member elaborate on the policies? Sure you would be taking a hit on the sales but at least people would better understand what they are signing up for? Maybe more training needs to happen or maybe you need more qualified associates working there seeing how some of your rings are as much as automobiles.

Hi there, my partner recently proposed with one of your rings but it seems to be slightly too small. We are currently on an extended working holiday overseas so will miss the 30 day exchange period. What are our options at this stage? I have had very bad experiences with rings being resized in the past and I also understand resizing rings bigger is much more complicated that making them smaller. I would therefore prefer to exchange or refund the purchase price rather than resize. The ring has only been tried on, not worn. Thanks and looking forward to hearing from you.

Just wondering I brought a diamond ring from you guys would you guys buy it back and would I get back wat I paid for it?