Michael Hill Questions & Answers

I have bought a second hand michael hill engagment ring and it came with life time care plan. Will michael hill still honour the plan if I need to take it to get fixed or if something happens to it?
Thank you

I ordered a ring and purchased it 21st February 2020,
I tried it on today after boxing up for moving house and have realised it’s not the one for me anymore!
Can I trade/exchange for another ring in store??
I’m devastated, as soon as I bought it home I hid it away and now 2 months later I feel differently about it.

Thank you!

I think I got indirectly scammed by Michael hill. I bought a stud earring, it got sent but I wasn’t home at the time. I went to the post office and they couldn’t find the number but told me to come back a few days later. I got sidetracked so it had been over 10 days which meant it got sent back to them. I contacted Michael hill and they said they are looking into it and will send it again. It’s been ages now like a month. I’m done playing games how do I get a refund?

How do I find out the size of the michael hill flower stud diamond earings

Are you positive spamming your ratings? Remarkable that you get a huge bunch of really positive ratings all in the same 2 week period. And they even read like the same person wrote them, with the odd deliberate spelling mistake thrown in to disguise. And your overall stats don't look typical of a good company's, they are clearly distorted. People seem to mostly dislike you or think you're brilliant. Nothing much in between.

A stone has fallen out of my engagement ring for the second time in the first six months of having it. Is this normal? Both times it has happened has been when I was doing very normal, everyday things (getting out of the car and grabbing some shopping out of a basket at a woolies checkout). I didn’t bump it hard either time! Now it seems that I cannot get it fixed through the Lifetime Care plan but I will void the warranty if I get it fixed elsewhere, so what are my options? Michael Hill is obviously open as they are still selling stuff online, but have ceased meeting their obligations under the Lifetime Care plan which is protected under consumer law? Any info you could provide would be greatly appreciated! I understand we are living in crazy times.

I have had a Michael Hill watch in for repairs at Elizabeth shopping centre Elizabeth Sth Aust.Was put in on 28/2/2020 and due back 13/3/2020. Repair docket no RAM00645579.
As i had not been contacted i went to the shopping centre and because of covid19 disease there is a message on the doors shop is shut indefinetly.
Can you please reply asap and let me know what is happening and when i may expect to have it returned to me
I can be contacted by answering this question

Do you buy back wedding and engagement sets?

What does 16ac and 750 mean on a ring

Hi, I have a 10ct curb cut yellow gold bracelet from you guys, I no longer have the receipt or certificate, how would I go about getting a certificate? Thanks, Jake

Hi there, my diamond engagement ring band has Michael hill 750 stamped inside it as well as H38984
can you please explain what the H38984 means? I know the 750 means 18kt but unsure of the H38984
Thank you

I have a mh mens gold chain 59 grams and i got it qite a few years ago any way its stamped 9ct how can this be if u guys only sell 10ct an above tasmania australia

Hi i have a micheal hill gold chain mens an its stamped 9ct why is this if u only sell 10 ct

Is there sales tax when buying online ?

Hi, my fiancee broke off the engagement, can I sell the diamond engagement ring back to the store?

When purchasing a ring from you guys does it come with a price tag around on the ring

Kia ora,

I recently brought a rose gold bracelet and chain on boxing day, I felt the lady was quite pushy with me buying the 2 items and I wasn't feeling 100% on buying these items, she reassured me that I have 30 days to think about it after I purchased the items, so I took them home and felt bad about buying them so I rung her the next day to make sure it was ok to return the items she stated that "Keep the jewelry and see how you feel you have up to 30 days" so a week goes by and I drop the bracelets off to the store to get my refund. I get a call the other day saying that they are unable to give me a refund because the jewelry has been worn and they won't refund me because there is scratches :( I feel robbed!! I talked to the branch manager and she has informed me that they have sent it away again for anylise..... why send it off again if they are going to say the same thing!? What can I do if I don't get my refund? Can they repair the scratches if there are any? Please any help would be much appreciated!

I bought a necklace yesterday and the chain that came with it which was sterling silver made to look like gold snapped this morning, what should I do

Hi, I purchased a mens 55cm 10K gold diamond cut curb chain about 2 years ago from Michael Hill. The chain came with a certificate of authenticity stating it is 10K. I recently had it valued and was told it is actually 9.5K gold. Am i entitled to a refund?

I bought my wedding band today. The normal price is 1199. I paid 899 for it. I asked for a certificate of authenticity but was told that my item wasn't high enough price for one. I really need one to add it to my insurance.