I was very satisfied with the service and the staff the staff were well informed and very helpful they were very friendly also and were not trying to rush me

I purchased a white gold infinity bracelet for my wife, $230. The chain broke the first time she wore it. Then it broke in a second place while gently putting it in the box. The quality is absolutely terrible. I thought Michael Hill were a quality jeweller, i was wrong. Very disappointing, im really quite disgusted.

I order online from Michael hill website and got conformation about that. I suppose to receive my order in 7-10days,but I haven't received anything or heard anything. Then I call them and they said we can't send your order because it's out of stock. Firstly they didn't inform me but when I called them then they gave me this answer about my order and when I asked for refund they keep delaying it for some unprofessional and usuall reasons which makes me more upset. I still haven't received my money back or any conformation about my refund. I will highly recommend not to buy anything online from thier website. It's very bad and unprofessional service.

I emailed customer service about an hour after I made an online order.
I forgot to add something to my order and asked if I could include the item into my original order.
[name removed] at customer service, said my order was already being packed.
I hadnt even received an email regarding my original order, when I emailed them.
Thanks for nothing Michael Hill and [name removed].
You lost an expensive sale.
What a load of crap.
Not happy Jan.

I hade previously bought 2 necklaces for my friends’ birthday. One was way too big for the chain it had come but the other was nice. I just saw a promo on their insta page, like how pretty the boxes were where they showcased all the jewellery. The ones I were sent were very cheap looking boxes with third grade sponge bed where the chains were placed. Whhyyy though??

Purchased ring on the 22nd - did not hear anything until the 26th to confirm the order and even then they wanted information like a photo of the credit card, drivers license etc.

They then want this sent via normal email, no secure file transfer to validate this.

I only purchased online as their in-store staff were as useful as a bull giving milk.

I would never ever purchase from michael hill again - period. Customer service should be the #1 priority - contacting someone about their order straight away should be on their to do list.

Now it will not arrive in time for a special occasion.