Read also:
hoover heritage 5210 battery replacement bob jane taren point trading hours kitchen couture 2000w induction cooker fisher and paykel freestanding oven reviews mod cold press juicer harvey norman vintec 30 bottle wine cabinet v30sgme victa classic cut 18 review
Microsoft Surface Book 2 1TB/Intel Core i7 - 16B RAM (13.5")
Leo PepiCanberra 2600, ACT
- 12 reviews
- Surface Book 2 1TB/Intel Core i7 - 16B RAM (13.5")
- Verified purchase
DOA 10 days in with a bad hinge and corrupted software - offered a refurbished model instead.
Short Story: Harvey Norman suggested I get a repair, I go 400km to the MS store in Sydney and they send me back to Harvey Norman after offering a Refurbished model instead of a new replacement model. I now have to go back home to the original Harvey Norman store to get a replacement because the Microsoft store refuses to replace my laptop that's 10 days old with a host of software issues, even after being told over the phone by MICROSOFT themselves, to make an appointment and take it in to get it replaced. (Yes, phone support said it would like...Read more
ly get replaced since its a DOA) Long Story: My first Microsoft store experience. Spoke with [name removed], and a supervisor named [name removed]. I had to make an appointment at the only Microsoft store in the country just to be told that my $4000 laptop, that's only 10 days old, has a serious hardware problem. But the only thing they can do is replace my new, out of the box computer with a refurbished model (and God knows how old, used, worn or cared for, this model is.) These laptops can't be repaired or torn down and I was told to go back to the place I bought the laptop from and get it sorted out there. But Harvey Norman said they had to send it away to be diagnosed and repaired. No replacement for something that's exhibiting issues one week in. And whilst on the phone, it was suggested I give MS a visit. Which I decided to do. Also, the standard 2-year warranty was activated on the 28th of December 2018. I bought the device on the 13th of April 2022. But my receipt says a 1-year warranty. Several emails to Microsoft support have (for 1 week now) gone unanswered.Purchased in April 2021 at Harvey Norman for A$4,999.30.
Similar opinion? Write a review on ieatwords.com.au!
DavidCSouth East Queensland, QLD
- 3 reviews
Very Buggy Given How Expensive It Was
Bought this laptop to run my business and it has been surprisingly buggy and error prone given its premium price and flagship status. Turning screen on and detaching screen are constant problems. Left clicking on trackpad is unreliable. Accuracy of the pen is terrible and not professional standard for my work. Scaling issues with a second screen through the very expensive MS dock also not good enough for professional work. Text looks horrible on a second screen. Always have problems trying to print. Even have trouble logging in. Face recognitio...Read more
n only works half the time. Laptop overheats doing simple tasks like taking notes with pen for work and don't even think about playing games, it will stutter and stall on even simple games like FIFA 18. I've tried dealing with Microsoft to fix or resolve some of these issues, but they are useless. Really really disappointed with the Surface Book 2 and think Microsoft have misled there customers about the performance of this laptop. I've had it for a year and have to use it every day for work and it's a constant reminder of how I wasted $4k on a dud laptop when a budget model would have performed better. Won't ever trust Microsoft product again. Avoid!
Purchased in August 2021 for A$3,990.00.
Similar opinion? Write a review on ieatwords.com.au!
Other Laptops
Kate PSydney
- 16 reviews
Test before you leave the store - and then swap it out for a Mac
I was keen for a fast reliable laptop with lots of memory. After the third try I have given up on the Surface Book 2. The first had a black line down the screen, the second didn’t charge the battery and the third, well, it didn’t even turn on. When I rang Microsoft support they asked me whether I tested the computer before I left the store. Really? You have to do that for a $4k computer? Well I guess it makes sense, since they clearly do NOT test them before they leave the factory. JB HiFi were terrific - it’s not their fault Microsoft sells expensive rubbish, but gosh what a lot of wasted time and frustration.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Microsoft Surface Book 2 1TB/Intel Core i7 - 16B RAM (13.5") compares to other Laptops
Know better, choose better.
Questions & Answers
Sorry, there are no questions about Microsoft Surface Book 2 1TB/Intel Core i7 - 16B RAM (13.5") but you can read 1 question about Microsoft Surface Book 2.
Other Laptops
Gigabyte Aero 15
4.7(79)Microsoft Surface Go
4.1(16)Lenovo X1 Carbon
3.8(14)Infinity One
3.7(10)MSI GS75
5.0(2)ASUS TP202NA
5.0(1)MSI GE72
5.0(1)HP Probook 450 G5
5.0(1)Lenovo Yoga 910
4.4(8)ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.