We purchased the model 3 weeks ago and after only 2 cotton washes, we went to use it a third time and the entire screen is non responsive! We can use the dial to turn the machine to cotton but then can’t select the RPM, temperature, colours/whites or even start the machine! Very frustrated! To add to this, the machine is also leaking underneath! We called the service team and were read out the terms and conditions explaining we would have to pay if this wasn’t a manufacturing issue (how could it not be?) and then were given a service date 2 weeks away! Ridiculous!

I purchased a brand new machine from Harvey Norman, Alexandria. I used it once and it worked fine. I rang Miele Product Expert this morning. They did not have information on the model that has a dial rather than a START button. Promised to call me back but I had to call them back. Was read the "riot act" about me being responsible if the job does not come under warranty (why would it not???). The first available appointment for a technician is not until 17th April. This is not at all an impressive record. i have owned Miele washing machines all my life and now in my 70's I am not at all happy to find that a new machine does not work. I paid for professional instalment through Miele/HN. Hence my one star rating.

This machine is a bit noisy but it gives a good wash on gentle normal and heavy duty cycles No problems with it and the price was good as I got it at 40% off

Have owned Miele washers for 17 years and have been so happy with them. Even bought one for my parents and one for our daughter. Now with our 3 months old machine-touch pad has stopped working. 1 service call failed to fix problem. We just wanted a well built machine that works, no need for the fancy touch pads and mobile connections. Miele has agreed to replace it. Still German made but not made the way they used to.

Quite unreliable. We had serviced this washing machine twice in the past 2 years. The technician came today again and did not locate any issue re our "waterproof fault" error but it is almost certain the issue will reoccur soon in 1 or 2 weeks.
Simply imagine paying for a supposedly premium washing machine, but you have to doubt if it would complete the most basic express cycle?

Washing for me and my roommate has never been easier. My work and rugby clothes, his tradie vests and heavy duty pants, nothing is too much for this washing machine. I'm extremely satisfied with the multitude of settings the machine has to offer. The ability to make each wash unique in terms of cycle, time, water temperature is why I love this machine so much. My muddy and white rugby shorts have never been easier to clean!

Washing for a family of three including school uniforms, quilt covers, sheets, towels, denim and synthetic fabrics. Fabulous results and no musty smell. Range of washing cycles and options to cover all household washable items. Great capacity and can be adapted for heavily soiled items such as sports uniforms.