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Miele W1 WCE Series Questions & Answers
WCE670 TDos Wifi, WCE330 PWash 2.0209 questions from our users
Fran Fasked
I have a new W1 washing machine which I have used no problem approx 10 times. I have gone to used it now and when I turned the dial to select the right setting, a 'Cannot be Changed' message comes up. I have tried turning on/off and looked through the manual but cannot find a solution. Any help? Many thanks!
2 answers
JoelMiele
Hi Fran, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
Is your door locked? If so you can turn machine off a off at power point. At the bottom open the drain door a gently insert a screwdriver a gently pull up. The door will unlock. Page 57 of the manual. Pull open the door. Close the door a machine should continue with the program that you have already put in.
Roseyasked
Despite running the twindos maintenance program for both cartridges the machine continues to ask for the maintenance program. We have a cartridge filled with water. The cartridge is almost full at the end of the maintenance program is this expected?
1 answer
JoelMiele
Hi Rosey, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
R. Johnsonasked
Am I missing something, my W1 skips the spin cycle? It seems that with other washers the selected wash cycle can be interrupted and a "drain-spin" command be introduced. After a completed wash cycle my clothes are still dripping wet.....couldn't possibly be put unto the dryer.
2 answers
JoelMiele
Hi, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
Maybe my question was too convoluted. In order to drain and spin, do I dial to drain and spin then push the start button???
Elena P.asked
Does miele W1 allows spin only mode?
2 answers
JoelMiele
Hi, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
Yes, it has this function as a choice on the dial "Drain/Spin'
Dishwasher freakasked
Am doing my first wash in the W1 Classic & wondering if it’s possible to retain the timer display showing how much time there is left in the cycle enabling me to know how much time left. I noticed the display info disapppeared after about 15 minutes into the was cycle chose. Thanks
2 answers
JoelMiele
Hi, we apologise for the inconvenience of this however we are unable to answer this question at this time. We would like to resolve this with you, can you please contact us on 1300 464 353 or if you believe your machine needs to be looked at by a Miele technician please book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
You can't retain in but if you press the stop/start indicator on the display at any time after it's disappeared it will again display the remaining time for a while. I then usually set my kitchen timer so I know when the wash will be finished.
Peter Basked
How do I turn the twindocs off and use my own detergent
Peter
No answers
Bec Gasked
Hi there - I had a new Miele installed yesterday by Miele peeps but the TwinDos is saying it is empty - which obviously it is not! I have tried resetting it several times as per page 22-23 of the manual - but still it is being temperamental and saying it has no powder. First time I have used a Twin Dos system as my last machine was a 20-year-old Whirlpool. Any tips? Thanks - Bec
2 answers
JoelMiele
Hi Bec, we apologise for the inconvenience of this matter. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au so we can assist you further. Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
Thank you - all sorted via a phone call.
tessa T.asked
How to fix miele W1classic problem, there was a -0- appear when I start the program. I read the manual it says program was interrupted. I try to open and close the door but did not work,
how to fix this problem? Thanks.
1 answer
JoelMiele
Hi Tessa, apologies for the inconvenience of this matter, however we are unable to answer this question. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
David H.asked
Can you rinse only?
No answers
David H.asked
Can you rinse only?
No answers
Julie Basked
I have a Miele washing machine WCE670 and the screen is frozen so I cannot do anything!!! It says TwinDos maintenance but thats as far as it goes. The screen is not responding to any up or down buttons. Is there a way to reboot - I have unplugged it for 10 mins and no change.
1 answer
JoelMiele
Hi Julie, we apologise for the inconvenience of this matter however we are unable to answer this question. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
Andrea Morganasked
Can I reduce the time of the program for example 1 hour 50 to 1 hour 20
1 answer
JoelMiele
Hi Andrea, please accept our apologies for the inconvenience, however, we are unable to answer this question. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
testergtasked
What is the best replacement liquid detergent for Ultraphase 1 from Woolies/Coles/Aldi? My plan is to stick to Miele's Ultraphase 2 but I want to be able to use my own liquid for ultraphase 1 as I have bought the empty cartridge. Anyone?
Thanks in advance
2 answers
Dear Testergt,
Sorry to inform you but there is no replacement for Miele's Ultraphase 1. Ultraphase 1 and Ultraphase 2 are designed to work together - they are dispensed at various times during the wash cycle.
If you want to use cheap washing liquid for your machine you will need to remove both the Ultraphase 1 and Ultraphase 2 cartridges from the machine and then fill up the replacement containers with the other stuff, following the directions as given in the instruction manual.
You may think that Ultraphase1 and Ultraphase2 are expensive. In the long run they are definitely not as they last a considerable time and you should also bear in mind that they have been specially made for the Miele machines to give the best washing results.
I have a WKH130WPS and use TwinDos all the time (except of course for silks and wool) and would never use any other products but Miele in my machine.
Regards
Miz MK
Thanks for your opinion Miz
Mary Ann M.asked
Mine is Miele Model WWH860, and I don't see it listed. I am in Vancouver, Canada. My TwinDos pair is less than 1 year old. My TwinDos Lights showing Colour or White don't light up any more. I have replaced cartridges twice, and done Mainentance as per Instruction Light ordering me to do so. This time I was not istruted to insert Twin Dos Care cartidge anywhere. It is 1/4 full. I guess I'll order a replacement, ready for that instruction to come on. I find I'm spending far far too much time obeying orders delivered by that lit screen. It's nice to have my detergent automatically dispensed but suddenly it's not asking me whether I have a white load or a coloured. Something's wrong here but I know not what. Help, please?
1 answer
JoelMiele
Hi Mary, the reason this model is not listed is because this is an Australian Product review website and your model is not available in Australia currently so it's difficult for us to assist you. If something has changed with the program name with whites and coloured then best for a local technician to visit. Note the detergent dosage amount can be adjusted to smaller amounts if this is a concern. Kind regards, Joel.
Abiasked
The special wrench that I need to level the washer is missing.... where do I get one?
No answers
Quy N.asked
My machine said twindos mainten and cant touch anywhere on screen.
How can i do.
Thanks
1 answer
JoelMiele
Hi Quy N, we are unable to answer this question. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
Jackson99asked
Shouldn’t the washing always be cold after the final rinse? Our WCE330 often has clothes warm/ hot at the end of the cycle. Final rinses should always be cold, correct?
3 answers
JoelMiele
Hi, the first thing I would be checking, would be to see if the hoses, are correctly fitted to each tap. There has been at times, where the installation has had the taps on the wall configured on the wall, opposite to what they should be. That is in normal circumstances, the ‘cold’ tap is mounted on the right of both taps, hence the ‘hot’ on the left. At times the ‘hot’ has been placed on the right, then the ‘cold’ on the left. Sometimes the little ‘H’ or ‘C’ indicator on each tap has been placed on the wrong tap. If all of the previous seem to be in order, then the W/M’s ‘Water Intake’ setting would need to be checked to see if it has been set to ‘Hot washes & rinses’, rather than ‘cold. This can only be checked by a technician. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
Miele WCE330 has a single inlet hose only and we are capable of distinguishing hot from cold. A quick read of your manual will explain how the hose works. Suggest a Miele technical representative answer this question.
Also there is no such thing as a ‘Water intake’ setting.
water l.asked
How can i recalibrate the washer?
1 answer
JoelMiele
Hi, we are unable to answer this question. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.
*Note, the above contact information is for Miele Australia only. To contact New Zealand please call 0800 464 353. For all other countries contact information, please contact your local Miele representative.
Maitlandasked
How to add additional laundry what the program just started?
1 answer
Hi Maitland, press start /stop button.The following will appear in the display. Cancel program, scroll up or down sensor to add or remove laundry.Touch the OK sensor. If this message does not appear in the display,then it is no longer possible to add or remove items as there is too much water in the machine.program will stop a the door will unlock. Open door,add
or remove items. Close door. Press start/stop button. The program will continue. Page 40 of miele manual.
Mairead F.asked
Baby pressed cycle and cannot start machine now
No answers
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