I bought a Miele W828 which with light use (2 people) performed faultlessly for 13yrs when it developed a leak. The charges by a local "technician" to attend to what I now know was a very simple job was extortionate. Six months later, another more complicated hose problem was resolved and repaired by me for a fraction of the cost, with Mieles assistance, but not before I paid double the retail cost of the part from an online warehouse supplier.
Moral: If you have the time, simple repair jobs can save hundreds of dollars, but persist in contacting Miele direct for spare parts and advice.

For the lowest priced miele front loader at the time this is still a gem. I bought it 18 years ago and was a grand purchase for me at 21years old. Four children later it hasn't skipped a beat. Well worth buying quality white goods. I was told that you should get at least 20 years out of it. Very happy.

Miele appliances has served us well over the many years of raising a family of 3, I would Only recommend Miele products to family and friends, as we age the product does appear to be less affordable, having said that, purchasing a cheaper brand is definitely not financially viable long term. Miele is definitely the number one appliance

This machine was our choice when our first child was soon to be born as we were going to use cloth nappies. Although it was very expensive at the time we felt it was worth having a go at, and it has never let us down. We are still using it in our fifth house, generally doing one or two loads per day. It has not missed a beat and has proven it's worth. Would get another any day!

Paid $1750 almost 16 years ago. Cleans clothes efficiently, but it has now failed 3 times. First repair for control circuit board: around $500 after 5 years. Second repair for inlet valve: around $400 after another 4 years. Last fault: motor module - almost $400. Did not go ahead with repair. I tried contacting Miele each time to see if they would do anything to help with repairs, despite no longer being under warranty. They sent back form letters/emails each time.

Noticed leak at back a couple of months ago, use was replaced for $200+ also had burning smell. Clothes now holed & burnt similar to smoke burn. Meile advise they have never heard of this! Apart from louder spin noise, Machine still works & cleans clothes well but reluctant to use again.

I know this model has been discontinued but we purchased our machine in 2000 so I guess that is to be expected. It is still going like clockwork 16 years later and we have never had a problem. It actually sat in storage for 8 years but we had it serviced before we started to use it again and now with a family in tow it is used ever 2nd day. Got to love that sort of reliability.

I've had the W828 for over 12 years now and it hasn't missed a beat. I originally bought it on the recommendation of a family member who owns one. It does an excellent job on its primary purpose which is to clean cloths and it does this with no negative side issues such as being rough on cloths, noise etc. I would have no hesitation in buying another miele if and when the time comes. This review also reflects the opinion of the family member who put me onto it in the first place.

had this model for 12 years then encountered problem 1st hose connected to top of drum leaked,replaced machine ok, then the circuit board had issue, so that was repaired.noticed rubber burning smell drum off centre, now find drum casing cracked to replace $1,000. now looking for new machine asko or miele
ease of use,quiet.
didnt go the 20 years,