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Mr DayPeel, WA
excellent we are never disappointed with modern.
The service we received from modern was 10 out of 10 . WE have had our roof restored also solar panels and gutters from solar we will not choose anybody else but modern solar .
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The reviewer stated that an incentive was offered for this review
DisappointedRob
- 2 reviews
Awful experience - never want them to come to my house again
What a stressful, BAD experience I had in a time when I thought this sort of behaviour was dead. The comments given in the reviews over the last few years are what I experienced recently indicating to me that the Modern Group management must condone the hard sell, pushy, bullying practices of their sales people - in my case the 'Advertising Manger'. I will not deal with this 'no ethics' company again!
Summarising my comments, as they have already been stated in other reviews without any apparent changes to the sales practices;
- told appoi...Read more
ntment would be about 1.5 hours. Turned out to be closer to 4 hours leaving me exhausted and emotionally drained. - was pushy and I felt bullied under the disguise of being passionate. - was told the special price given was only if an order was placed there and then. Price calculated at about $5k but reduced to just over $3k. Price not valid after the day as not worth him coming back. And, competitors would be cheaper as they have an inferior product. Showed samples of the inferior product but they could have been anything! - showed photos of other companies installations and their deficiencies and some personal ones as well I guess to build up a friendship. - too familiar, touched my arm, I think to connect but this crossed the line for me. - became annoyed at the end about wasting his time when I restated that I just wanted a quote and wasn't going to place an order on the day. After nearly 4 hours of pressure (which I told him I felt), I relented and signed the order. Thankfully, due to Australian Consumer Law designed to protect people from these types of sales situations, there is a 10 day cooling off period in the contract (something he conveniently failed to mention as he skipped over the T&C's reporting no-one reads these - just 'standard') and I cancelled the order the following week. I did not want to reward his bad behaviour with the commission of a sale. This kind of sales technique should NOT be allowed and I feel my rights within my own house and as a costumer had been violated.1 comment
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BryanPerth, WA
Great look
Our dealings with the WA Modern Group were very positive. The plantation shutters look absolutely fantastic and enhance the home. We were in contact with Steve and he was always very courteous and helpful. Jason, who carried out the measurements and then installed the shutters was also very helpful. He needed to return to correct a small fault and was only too happy to oblige.
We are delighted with the " new look" of our home thanks to WA Modern Plantation Shutters.
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Security Shutters
Professional and easy process from start to finish. Not only feel more secure but room is so much more quieter and cooler. I would fully recommend them as now wouldn’t be able to live without them. Thank you Modern
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Helen TPerth, WA
Shutters
I would recommend modern shutters to everyone because of the way they are with people and the installation was very quick and the installer was great. A great job all round
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Christina CampbellPerth, WA
Love my shutters
Sales people very informative and friendly. Installed within estimated time. Shutters look great and work well. Used Moderns as last shutters were made by them, loved them and had no problems.
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Clive and VivPerth, WA
Previously bought Modern shutter however the new ones are even better
We decided on shutters for security and temperature control and having previously used Modern on another home we went straight to Modern. The salesman was informative and pleasant our decision to purchase was simply made. Installation was arranged to fit with our timing and the installer was most amiable and professional in his approach. We are delighted in the final result and will purchase more at later date to secure the rear of our home. Highly recommended.
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JeffPerth, WA
Fantastic
Peace of mind and very helpful in terms of shading and most important is for security,will highly recommend to our friends whos looking for products like this.looking forward for the next install.thanks.
1 comment
Modern GroupModern Group
Hi Jeff,
Thank you so much for your feedback! If you require any assistance in the future please do not hesitate to contact us. ... Read more
Kind Regards The Modern Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
StaceyPerth, WA
Our Ensuite Looks Amazing now!
We got Plantation Shutters for our Ensuite and it has made such a difference, I couldn't be more happier and so glad we decided to go with Moderns, only had to wait 4 weeks for them to be made. All the staff I dealt with were friendly and efficient, couldn't have asked for more. I want the rest of our house done now
1 comment
Modern GroupModern Group
Hi Stacey,
Thank you so much for your feedback! If you require any assistance in the future please do not hesitate to contact us at [email protected] ... Read more
Kind Regards, The Modern Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
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CaroPerth, WA
- 3 reviews
These Shutters are fantastic make such a difference to both interior and exterior
We are more than happy with staff both in store and installing. This is the second lot of shutters we have had installed. Also third time we have used Modern in the past 6 years would highly recommend Modern Group.
1 comment
Modern GroupModern Group
Hi Caro,
Thank you so much for your feedback and your loyalty with us! If you require any assistance in the future please do not hesitate to contact us at [email protected] ... Read more
Kind Regards, The Modern Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Rena TPerth, WA
This is perfect. The shutters do exactly what we wanted them to.
The blinds were installed for me. There was a slight delay due to a train derailment. The service from start to finish was very professional, efficient and speedy. The installer was very efficient, experienced, polite, clean and considerate
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Mrs RPerth, WA
plantation shutters from modern
Very satisfied with the installation, they were quick and efficient. Fantastic shutters that keep out the heat/cold with their insulation.. they are fantastic looking and extremely robust.... great service from this company from start to finish
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NanakatPerth, WA
My roller shutters
We are very satisfied with our roller shutters.
Our salesman was very good with explaining the mechanisms of the shutters and our installer did a fantastic job.
So happy we chose Modern
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Disgusting customer service - poor product
After constant break downs they finally admitted the original engine wasn’t big enough and replaced it after a million phone calls went un returned and they are now attempting to charge us for the new motor as they didn’t replace it when it broke during warranty just kept patch and fixing it - acc was contacted and consumer protection is now getting involved.
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we live in a high traffic area of trains and truck. i recommend this product. we love them
had them installed by Steve, he got straight to work didn't even stop for a break. nice guy great job
1 comment
Modern GroupModern Group
Hi Tania, We're very pleased to hear you are happy with your installation. If there is anything we can help you with in the future, please do not hesitate to contact us. Kind Regards, The Modern Customer Care Team
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Aronn
- 2 reviews
- 1 like
In a hot, storm filled country sleep is vital to your well being!!!
The noise of lightning, heavy rain in winter combined with bright early morning light and heat of summer eeking out and stealing away any extra sleep. Being born and bred here it seemed normal, the heat.....too hot to sleep early in the day or simply lie in come morning due the the light of yet another early Australia dawn. Now, it's so dark and shielded in the room we can sleep from dusk till well past the morning rush hour. it's a deep, untroubled, restful, cool, sleep; who would have thought that, such a simple, easy addition to the home, would be capable of rendering such a quality thing... it was/ is worth every dollar and will keep providing such comfort for decades to come.......
1 comment
Modern GroupModern Group
Hi Aronn,
We are very happy to hear you are pleased with your shutters! If you require any assistance in the future, please do not hesitate to contact us.... Read more
Kind Regards, The Modern Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
- WA, Wangara Shutters
- Verified customer
Excellent Service. Quality Product.
From my initial phone call, to Daniel coming out to do the initial quote, Sean with the installation and James providing updates. At all times throughout our purchase, the team were fantastic at keeping the lines of communication open. We were informed at all stages of the process. Timelines were set and stuck to. The installation was smooth and trouble-free. Our shutters look fantastic and what's more is we've noticed the reduction in noise and increase in temperature (it's bloody cold here right now LOL).
1 comment
Modern GroupModern Group
Hi Carol,
We are so happy to hear you are pleased with your overall experience with us. Our Shutters do come in handy during those cold winter months! If you need any assistance in the future please do not hesitate to contact us.
... Read more
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Fantastic product
Great service and I've had no issues with the product over about 7 years. I've purchased a couple of products I highly recommend modern
1 comment
Modern GroupModern Group
Hi Donna,
We are glad to hear our products are still working well for you! If you require any assistance in the future please do not hesitate to contact us.... Read more
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LolaPerth
Never regretted this purchase.
The best money i ever spend. Top quality product, makes my home safe and secire while im at work or away on weekends. Never regretted this purchase, expensive, but worth every dollar!
2 comments
Modern GroupModern Group
Hi Lola,
We are so glad to hear you are happy with your shutters. If there is anything we can do for you in the future please do not hesitate to contact us. ... Read more
Kind Regards, The Modern Customer Care TeamThank you guys!
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- WA, Wangara Shutters
- Verified customer
Good product, poor service
The roller shutters are great but the customer service i got was below satisfactory, i had to keep calling them for everything as i wouldn't get called back for weeks at a time
2 comments
Modern GroupModern Group
Hi Liam,
We are so glad to hear you are happy with Modern's service. If there is anything we can do for you in the future please do not hesitate to contact us. ... Read more
Kind Regards, The Modern Customer Care TeamMy comment actually says that i was unhappy with the service i got, i was happy with the product but i was stuffed around big time getting it
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Modern GroupModern Group
Hi there,
Thank you for providing us with this feedback, we pride ourselves on our exceptional customer service and are greatly concerned to hear you have had this experience. Can you please privatel... Read more
y message us your details or email them to [email protected] so we can look into this further, we absolutely do not condone with type of behaviour and would appreciate the chance to rectify this situation as soon as possible.