I sent money to Philippines on-line on the 23April2020 to 4 recipients using Bpay, but after one week still the recipients were advised that they cannot withdraw, either due to wrong authorization number or not processed yet. Why will moneygram accept Bpay when it doesnt work in their system? I cancelled the transfer and up to now I am waiting for my money refunded. Moneygram also dont reply to emails or letters sent thru their help section- either it is just an imaginary contact or they just dont care about your problem. This is the worst money transfer service on-line.

I send some money home and I’m still waiting for the confirmation email so I can get the reference number. The money has already taken out of my bank acc by moneygram but no reference number still

forced to use kiosks instead of online cause it costs more to send money through their kiosks. The kiosks don't work they are not updated regularly to reflect exchange rates.

I have been using Moneygram a very long time I have never had a problem using the 7 Eleven stores. One time I did send money and I made a mistake in the name 7 Eleven helped me recover my refund straight away. I will always use them it is excellent service . thank you.

It is very frustrating when all Travel Money stores are closed but good I can send money for the same price with 7/11. However 1300 should be 1800 as costs 35 cents to ring and also it takes too long to ring. I spoke to a person who gave the name as GL for over 20 minutes on chat line and she said not to leave the store until I got satisfaction. One store gave very poor service and said I had to ring up and they could not ring up like GL said. I could of stayed there all day and waste of my time. I went to another store and a pleasant Asian man helped me and it was my fault not the machine as I did not press on the person and just pressed exit. I think you should be helped more and then it would be even a better service

My first time sending money,and im happy with the result,very quick you can send money anytime of the day,they received straight away,they send you email that your receiver receive the money.Excellent service

Very quick and easy way to immediately send money anywhere. Lots of 7 eleven stores in the cities but harder to find in rural areas. Able to send message as well

I submitted my licence, credit card and was approved.
After transfer successful and money taken from my account I received an email it was cancelled along with my account with no explanation. My Money is still not returned.
Reading other reviews this seems to be a common occurrence. THIS COMPANY IS A SCAM, DO NOT USE

I'm a completely legit person, sending money to an employee.

I submitted my passport and they approved it.

Yet, right after trying to send money they block the whole account without providing a reason.

Never will I use Moneygram ever again.

I personally wouldn't recommend MoneyGram to anyone whose sends money overseas.
First and foremost, the fees are so expensive and customers shouldn't be over charged for each transaction they send overseas.

It has been in the news that both MoneyGram and Western Union allow scammers to use their service. Victims are not compensated by them and the screening of people receiving money through their services is not done at all. Then if you become a victim of being scammed the company will ban you for life to not be able to use their service ever again. Victims are penalised by the company and not the scammer.

I was forced to use a Moneygram kiosk when I was told they no longer wanted to do business with me.

The app did not allow me to give the full name of my friend and when my friend went to pick up the money he was told they wouldn’t give it to him without me giving the full name. So fruastrating. Days worth of delays and in the end I had to use a kiosk.

Very unhappy customer. I was charged $42 to do the transfer! Crazy!

A fairly good way to send cash to those without bank accounts, but cash only which is a pain in the neck.
The transfer limits are low, so you have to do several transfers to send a decent amount.
They do not tell you, but there is also a AU$10k a month limit.
Better exchange rate than the moneygram online method.
American run, so poor customer service using poorly paid Asian call centre staff.

Sent money though money gram and it was stopped for no reason and after questioning it, they don’t need to give a answer it’s there policy? But was told I could get a refund and send money again as my account was free again? Things where desperate so I sent another $200 plus fee and it was rejected again omg, and trying to get the money back for over a year now, as they want everything in email, save yourself the hassle use someone else, the way you are spoken to it’s not called for and money gram don’t blame 7/11

Don't use their service. Most likely your transaction will be cancelled (due to internal security check!), but they will keep your money for 10 business days.
It seams to me this is the way they are making money, telling people, that transaction is not secure, and they are very regulated company, therefore,
protecting clients from any scam (which is nonsense !). When you asking what regulator advising them to protect clients, they keep repeating that they are very regulated, but don't tell you a regulator name.
Moneygram biggest scammers.

This transaction was the 2nd I've initiated. Before the transaction code can be issued, Moneygram has to contact the store where transaction was initiated. The 7-11 store had a land line fault and could not be contacted therefore the transaction was blocked. I had to return to the 7-11 and use my phone to contact Moneygram. I couldn't contact the Moneygram representative I had been dealing with, and the rep I was talking to said the transaction was approved. It took 5 hours to resolve the issue. During this time, I spoke to several Moneygram representatives. Their phone manner was apaling. Basically, they were continually ordering me back to the 7-11 store. Use Western Union if you can.