I dealt with Febril and the service I received was excellent, she fixed my issues in a prompt manner and always returned my emails. she resolved all my problems promptly.

First one... Supposedly water resistant.... splash of water - cooked
Replacement one... won't connect to a network. I must admit the team do respond quickly with another trick to try but nothing works.
Bought it for my son for Christmas, been getting charged monthly bills since, and he hasn't worn the thing past christmas day. Great stuff....

We only had a problem connecting it to the network but I contacted Moochies support team and Angel was able to help me to resolve this issue within couple of hours. Great support, very efficient!

Angel was quick to reply to my email regarding set up of the watch. She was professional, friendly and efficient to deal with. The Moochies phone for kids is a great alternative to a mobile phone and offers practical functions for younger children.

Angel was brilliant. Very thorough and very factual. I had big trouble with getting something sorted out but after speaking with Angel it was done and dusted so quickly. Thank you

We purchased the watch last year and stopped using it while i was able to pick her up from school each day, she needs to catch the bus and reactivated it today with ease. Thanks Rosario you were a great help

Hi, I had a small issue setting up the watch, but Queenie was unbelievably helpful. She was even responding to my query on a Saturday night, which blue me away. Issue was fixed really fast. Thanks Queenie and Moochies !

Thank you Emmanuel for your great service, and for enabling the Moochies watch to arrive in time for my granddaughter`s birthday. When I ordered the watch I found it was temporarily out of stock ... and that new stock was arriving the following week. Emmanuel kept me updated on the progress of the order and was most helpful. Thanks for sending it by Express courier delivery .. it arrived here just 1 hour before we had to leave to go up the Coast. Just enough time to wrap the gift. !! Many thanks Emmanuel for your attention and help and getting the delivery done just in time. Granddaughter was thrilled with her first smart watch.

I have not actually bought a moochie yet, I am considering getting one for my grandsons birthday. I had a few questions that I needed answering before I make a purchase. I made contact with customer service and had fantastic service from Emmanuel. Quick response and very helpful. Thank you.

I had a issue with my watch not working and I sent in email. I had a response very quickly and promptly from Andrew (with-in 30 mins) Andrew fixed the problem in 2 seconds and informed me on the info I was looking for. Thanks guys!!

I brought this watch for my son for Christmas. I will admit the sos and call feature works well and is clear- however you cannot end a call once you move from the call screen.

I found the watch cheap and nasty - app is not very user friendly and looks cheaply produced.

My son had a fall and smashed the screen within the first week. I am now going to purchase the spacetalk watch which uses gorilla glass - much better for active children!

I bought one which didnt work so i contacted them through facebook and they did send me out another one. I struggled to get it to work as the set up is frustrating and few days of using it it stopped working. Very dissappinted. Supposed to be an Australian company I wish it was a better quality product that we can all benefit from.

This watch is not fit for purpose. It is not indicated but it requires 2G network, so not even the supplied SIM works!. It's a new product using almost extinct technology, we were told "I think Vodaphone has 2G" Telstra, Optus definetley don't . The interface is wasn't great although I didn't expect that much, battery life wasn't acceptable either from our brief usage trying to get it to work, I would doubt it would last a day. We were going to buy 2 of them thankfully we only got one. Hopefully we can successfully get a refund. This product shouldn't be approved for sale.

Well that was a waste of money. So angry. 2G network has been switched off here so we only have 3g, and therefore the watch doesn't even work everywhere we go!!