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Moochies Smart Phone Watch Questions & Answers
Version 2 With Camera, Version 2, Version 122 questions from our users
Trudieasked
My sons moochie won’t swipe in any direction
1 answer
MoochiesMoochies
Hi Trudie, thank you so much for your message. Please kindly email us at [email protected] where we can further assist you with this. We look forward to hearing back from you, Trudie. Many thanks! - Moochies Team
Trudieasked
My sons moochie won’t swipe
3 answers
Email them huni. They'll get back to you asap and they'll know how to fix it. Xo
Will do. Thanks
MoochiesMoochies
Hi Trudie, thank you so much for your message. Please kindly email us at [email protected] where we can further assist you with this. We look forward to hearing back from you, Trudie. Many thanks! - Moochies Team
Mark Oliverasked
Hi I bought my daughter a moochies watch for Christmas it has been working fine but today it won't turn on and and when I put my ear up to it I can hear a static sound.
1 answer
MoochiesMoochies
Hi Mark! We are very sorry to hear this. Please kindly email us at [email protected] so we can further assist you. We look forward to hearing from you, Mark. Many thanks! - Moochies Team
steve sasked
Can you change the battery in the watch as my son has had his for 2 weeks and it will only last 6 to 7 hours.
So can i put a better battery in the watch?
1 answer
MoochiesMoochies
Hi Steve, please kindly do not attempt to open up the Moochies as this will void the warranty. In regards to these battery issues you are experiencing, please kindly email us at [email protected] so we can further assist you. We look forward to hearing from you, Steve. Many thanks! - Moochies Team
Mark Wasked
I purchased a smart watch for my daughter but it won’t connect to the network, can someone tell me why or how to contact customer care
2 answers
You will probably need to call customer care and see if they can help
MoochiesMoochies
Hi Mark, thank you so much for your message. Can you please kindly email us at [email protected] so we can further assist you? We look forward to hearing from you. Many thanks! - Moochies Team
shaneasked
Hello my daughters Moochie watch has a message on the screen saying Bluetooth has stopped. it has an ok button to push but when you push it the message pops up again. so she cant answer calls or use the phone for anything. thanks
1 answer
MoochiesMoochies
Hi Shane, thank you so much for your message. Can you please kindly email us at [email protected] so we can further assist you? We look forward to hearing back from you. Many thanks! - Moochies Team
Magsasked
What network Provider does the sim use i.e Vodafone or Optus?
2 answers
Optus
MoochiesMoochies
Hi Mags, thank you for your question. Our current Moochies watches run off the Vodafone 3G network as shown via this link to our website: www.moochies.com/aussims - hope this helps and please feel free to email us at anytime with any more queries you may have at [email protected]. We will always be here to help you! Many thanks. - Moochies Team
Rachel D.asked
Hi Is this watch suitable for a 7 year old and how long does the battery last?
2 answers
Hi, sorry I cant tell you as I canceled the order before it was sent out.
MoochiesMoochies
Hi Rachel! Thanks for your questions. In terms of the ages of the kids that use our watches, we have kids from the age of 5-years-old all the way to 16-year-old teenage kids who are using our watches. It all depends if the customer or guardian sees fit for their kid. In regards to battery, our Moochies watches are constantly being used to find signal/report GPS position, make calls, etc and some customers think it would last as much as a normal watch would, which sadly is a mistake as our watch is more similar to a phone, than a simple watch that only displays the time. In order to save more battery we highly recommend for the Moochies to be charged overnight, every night, so it has full charge for the next day. Hope this helps and if you have any more queries please email us at [email protected] and our customer care team will always be there to help you. Many thanks! - Moochies Team
Jenna K.asked
Are these an online only thing or is there a shop somewhere in Australia you can actually go in and look at them before you buy?
Ursula Jasked
Would the watches work outside of Australia? I'd like to buy one and send it to America.
1 answer
MoochiesMoochies
Hi Ursula! Thank you for your question. Sadly, our Moochies watches cannot work in America as of yet, due to the difference of frequencies, however we hope to have our Moochies watches work in America in the future. Many thanks! - Moochies Team
Cazzaasked
Accidentally clear my Moonie app and now have Got grandson on it
Brendan R.asked
Battery goes flat in less then a day is thete a way to fix this?
No answers
Runtasked
Can't phone moochie watch it keeps going to voicemail
No answers
Gillian B.asked
Screen has gone black and won't come back
No answers
Haley Marianne A.asked
I was going to buy one of these watches, but after reading all th poor reviews on the product above, I think I will certainly try something else instead.
No answers
Dakota Jackasked
I have purchased a moochie watch and can’t set it up, keeps saying invalid email I have reset it 100 times got new codes I’m stuck, can I take it somewhere to get set up, my son is devastated, the support keeps telling me to reset the password but it’s not working, please any help as my son is upset? he can’t have his Xmas present.
No answers
Charlieasked
Where to buy and how much?
No answers
Tripatasked
Presently I m using moochies v3 watch in India. Recently I have changed the Sim card. Earlier it was working properly, but as I changed the Sim card...it is not working g. It keep on searching... And then a weard sound comes ( seems something is crashing maybe windows) and after few seconds an alert message flashes on the screen which says the location of my house and after sometime the message flashes on the screen that no network or change Sim or choose other internet service....etc etc...
I am using jio Sim card which is prepaid and on 3G network.
Please help with this.
Thanks
No answers
catasked
How do you delete photos from the watch?
Thanks so much
No answers
Soniaasked
Hi the screen has gone blank/black. How do I fix it? Thanks
2 answers
Is it charging? Either it’s not charging or u may send
Received mine yesterday. Fine to start with now our screen has gone blank too. Poor kid was so excited and it lasted 2 hours
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