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- 2 reviews
- 1 like
Peace of mind
I bought a moochies watch for my daughter how is about to start kindergarten. It is an amazing item. Easy to use, love the GPS setting, affordable, peace of mind for both myself and my daughter knowing we are able to always contact each other. Very satisfied with my purchase.
- 2 reviews
- 2 likes
This watch was perfect for my daughter!
My daughter received this watch for Christmas and loved it. She can't stop using it. Well worth the money great valve. There was no hidden cost involved and easy to use.
Hi Denise! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
Horrible
Watch GPS is not that good and the app constantly logs you out when you get a message from your child.
The battery life is terriable dies so quickly.
I wish id purchased a different watch brand..
Waste of money.
Hi there, we are extremely sorry to see this review. Our Moochies watches can only give an accurate GPS reading if the Moochies is connected to strong 3G Vodafone signal (for our Australian customers)...
Read more and if it is connected to strong 3G EE signal (for our U.K. customers), and only once both watches are connected to strong 3G signal it will then show a reading of 5 to 20 metres of accuracy due to the watch's small antennae. If the Moochies is in a location where there is weak or no 3G Vodafone/3G EE signal, then the GPS will not show its location accurately, due to weak connection with the 3G network. In regards to the battery life, please ensure you charge your Moochies every night for 10 hours+, for a full charge the next day. If you have any other queries please email us at [email protected] where we will be more than happy to further assist you. Many thanks - Moochies TeamWe love Moochies
My daughter loves her moochie, it has been very handy in contacting her when I need to change plans etc. Phone calls and texting is great. The GPS is great too although I do wish it was a little more accurate, it doesn't seem to show everywhere she has been.
Hi CJolley! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! In regards to the GPS please kindly ensure your Moochies is connected to strong 3G sig...
Read morenal in order for your Moochies to give you an accurate GPS reading. Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
Find out how Moochies KW7 compares to other Smart Watches / Fitness Trackers
Know better, choose better.
I bought this for my daughter. She loves it. It’s super clear to hear when speaking on loud speaker. Very happy
Everything has been very easy to setup and to use. With No hidden costs and very easy for my daughter to use. We are both very happy with this purchase.
Hi Mal! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
- 2 reviews
- 1 like
Peace of mind
We are very happy with our purchase. Bought two watches for our 10 and 12 year old. Love the features and payment plans. They were easy to purchase and set up. We have told everyone about this great alternative to smart phones
Hi there! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies watches! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team
Good value
We had some issues initially with the watch as it lost signal but Andrew at support helped work through it and resolved all issues with a replacement. So far a good watch at a good price with good functionality. Great to be able to keep in touch with my daughter
Hi Jeremy! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you ...
Read moremay have. Remember, we are always here to help! - Moochies TeamRelated Articles
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- 4 reviews
- 6 likes
Do not waste your money. Terrible everything. I cannot find any good in this product. Broken screen on first use. Weak.
GPS is terrible
Won't take calls.
Video call is poor quality
Screen cracked with protector on.
On the first use.
We are very disappointed in your response and handling of the situation.
Not happy
Hi Chris, we are extremely sorry to see this review and for these issues you have been experiencing. Our Moochies watches will give you an accurate GPS reading and allow incoming/outgoing calls if the...
Read more Moochies is connected to strong 3G Vodafone signal (for our Australian customers) and if it is connected to strong 3G EE signal (for our U.K. customers), and only once both watches are connected to strong 3G signal it will then show a reading of 5 to 20 metres of accuracy due to the watch's small antennae. If the Moochies is in a location where there is weak or no 3G Vodafone/3G EE signal, then the GPS will not show its location accurately, due to weak connection with the 3G network. Our screen watches are durable and they can only crack or smash with impact. Please kindly email us at [email protected] where we will be more than happy to assist you. - Moochies TeamAmazing watch give my son so much more independence as we as parents feel relaxed
Chloe is so helpful to help and support get the best out of the watch. Must have for all parents. Also, this watch compared to other Tracker watches. It looks so good on also
Hi Daryl! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you m...
Read moreay have. Remember, we are always here to help! - Moochies TeamFind out how Moochies KW7 compares to other Smart Watches / Fitness Trackers
Know better, choose better.
A disappointing experience
I bought two watches for my kids for Christmas. One or both watches has been plagued by glitches ever since. I had to return both and received replacements promptly but a set of different issues arose and I’ve had to return and get a refund. Such a shame because for the few hours they did work they were fantastic. However I have spent hours back and forth with Moochies trouble shooting and I can’t afford to spend another minute trying to resolve the many problems. Maybe I’ll buy in the future when/if they’ve resolved their many glitches and inconsistencies. Based on the reviews here it really seems entirely pot luck as to whether you receive a good or poor product.
Hi Annelise, we are extremely sorry to see this review and we are truly sorry to hear of the issues you have experiencing. We hope that you can be a Moochies customer with us again and if you ever hav...
Read moree any queries at all, please email us at [email protected] where we will be more than happy to further assist you. Many thanks - Moochies TeamLittle things that can make a huge difference!
This smartwatch has been very helpful with my autistic teenage son developing his independence in a more safely manner - also helps towards alleviating my own worries over his own safety. GPS location is at it's best whilst his mobile although my son's currently unaware how I am able to track him for obvious reasons. Currently my son prefers using his own mobile phone rather than use the full function of the watch but it's reassuring to know we can use it as an emergency back up least for now esp with the SOS key. Customer services Febril did a grand job, kindly and respectfully helped me a great deal with a teething problem that were soon resolved - Little things can make huge differences!
Hi AJ! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and with the service! Please do not ever hesitate to email us with any queries that you may ...
Read morehave. Remember, we are always here to help! - Moochies TeamPleasantly surprised, overall very happy with mooches
I bought this watch for my daughter for Christmas and after compearing other watches on the market, moochies was a stand out Best Buy, other kids safe watches did not have Video calling witch is what I thought would be the main function for all watches, and moochies was one of the only that came with a built in SIM card so very easy to get it up and running without having to buy a pre paid sim and fill out all the paperwork and recharge it each month moochies, it’s already direct debited each month so u don’t need to do a thing once iv done the first sign and set up,
Pleasantly surprised, very happy, would definitely recommend to all parents
Hi Hugo! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
Find out how Moochies KW7 compares to other Smart Watches / Fitness Trackers
Know better, choose better.
- 3 reviews
- 1 like
"searching network".... No access to apps and cant take any calls to added contacts. (Only incoming works)
Bought in Dec 2022 as aX mas gift for my son. It has not been working for last two weeks. Only Incoming calls . Cant access any apps. Getting a message as "Searching for network" . But its connected to wifi and no issues with connection. Seems like glitch in the system. very disappointing. Waste of money $200. I have emailed today Au email contact and hope they will response soon. :(
Hi Mahesh, really sorry to see these issues! This is our Product Review site, not our email address so we sadly cannot assist you further here as we will need to request your personal information to a...
Read moressist you further with these issues. We can see our colleague had replied to your email with troubleshooting steps, but you sadly have not replied. If you could please liaise with our Customer Care team at [email protected] this would be great and we will be able to further assist you with these issues. We look forward to hearing back from you. Many thanks! - Moochies TeamI got an email from Angel which I responded. Waiting for an answer !!!. My issue still the same and no solution yet. :(
- Verified
OK for Australia. Wouldn't recommend for overseas travel.
We bought 3 watches for our kids ahead of our Japan holiday. Being separated from our kids in transit and at the snow was our biggest concern.
We were assured by Moochies before purchase that roaming would work in Japan, so we enabled it via the website. Once we arrived overseas we found it didn't work.
We exchanged several emails (Moochies email support were generally prompt and pleasant) but they said it relies on Vodafone network coverage to work - and it seems roaming doesn't work in Japan despite their assurances. They offered to exchange...
It’s ok but battery dosnt last more than 40 min
After fully charging the watch my son made 2 calls from it and Worthing 40 min to an hour the battery died, it can’t do what we bought it for with the battery life like that there for a waste of money and I can’t find who to contact about it
Hi Nicole, extremely sorry to hear about these battery issues! Please can you email us at [email protected] where our Customer Care team will be able to further assist you. We look forward to hearing from you. Many thanks! - Moochies Team
Terrible watch multiple functions do not work and service response for assistance far too long or not am all
Multiple functions suppose to work on the watch are faulty and do not work. App completely shut down on my phone and nobody has been able to get back to me to resolve the issue. Now can’t use watch at all. Waste of money. Was a Xmas present for my daughter, she is devastated!
Hi Mich! We are extremely sorry for this inconvenience. Our MyMoochies app was undergoing maintenance, however rest assured our app is now back up and running. Can you please confirm your email addres...
Read mores that you have been sending your emails from so we can further investigate your email correspondence as we respond to all emails within 24 hours? We look forward to hearing back from you, Mich. Many thanks - Moochies Team- 2 reviews
- 1 like
Fantastic product! Easy to use, so happy with the watch
Completely satisfied with the watch, its great for the price.
Exactly what i thought it would be, had no issues at all.
Exceeded my expectations completely, very happy with the product
Hi Katherine! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
- 4 reviews
- 2 likes
I am absolutely wrapped with this purchase
My son has never felt safer or more in control. He gets to enjoy his freedom without his mum stressing. I highly recommend this product. It’s a phone without being a phone
Hi Shez! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
Great Product and Idea - A bit disappointed with coverage on Vodafone network
Quick delivery, great product and functions, was a bit clunky to set up and I'm a bit disappointed I can't type a message to send, only emojis or voice message. I am also a bit disappointed that it can only run on the Vodafone network as this makes coverage very limited in rural ares, I would like to see option to go through other providers. Overall a great innovative product though.
Hi Tim! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and we thank you so much for your feedback! We will see if we can update our messaging feat...
Read moreure and the feedback in regards to the network coverage has been cascaded to our team. We are always looking for ways to improve our products so we are very grateful for your feedback. Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies TeamJust what we were hoping for!
Does everything it’s promised.
My 10y/o son is wrapt with it and is now enjoying being able to be more independent and know that I’m only a call away.
- Very straight forward to set up.
- Battery life is at lease two days (have turned brightness of screen down and lowered how often the tracking happens)
- Extremely clear to talk and hear.
- Tracking is spot on
- mobile cover has been great (regional Vic)
A couple of small Improvements would make it perfect;
- battery life display to be larger (very hard to read)
- more pre set text and emojis
- the ability to use a photo as the screen background
Hi Leesa! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and we thank you so much for your suggestions! Please do not ever hesitate to email us wi...
Read moreth any queries that you may have! Remember, we are always here to help! :) - Moochies TeamChild loves it!
Product was delivered quite quickly considering it was over Christmas, watch band seems pretty good and easy to use. Good choice! Only problem I’m finding is messaging through the app.
Hi Margie! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! In regards to the messaging, please kindly email us at [email protected] so we can furt...
Read moreher assist you with the queries that you have. Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team- 2 reviews
- 1 like
It is a great smartwatch for kids
The watches have great functionality and are relatively easy to set up. They give great control to parents about the whereabouts of the kids. I don't know yet how the mobile coverage will perform in country areas. They could be improved by having some simple game apps or music that kids can download and play/listen in the watch.
Hi VeBB! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies and we thank you so much for your suggestions! Please do not ever hesitate to email us wit...
Read moreh any queries that you may have! Remember, we are always here to help! :) - Moochies TeamWatch is not Waterproof
I bought a Moochie Watch for my son for Christmas, he was so over the moon and excited when he opened his gift that day. He loved it wouldn't take it off. Then he hoped into the water, forgetting he had it on, then realizing he jumped out straight away and took it off, there were buzzing electrical type noises and the watch stopped. I contacted the support line, received nothing, so I contacted them through fb messenger, explained the situation and was asked to email photos which show water inside the watch to them. I did this thinking finally ...
Read moreI'm getting somewhere. I received one email back asking me to confirm how long he had been in the water for. Again confirming he was in and straight out. That was it and I haven't heard from anyone one since. Now the watch I'm still paying off is sitting on the dresser broken and I have a devastated son. And no one seems to want to contact me back. Im at an ends point, and feel i will have no other option now but to cancel payments and take the issue further. Really disappointed in the lack of communication. It was a really good watch until he got it wet, and it's ment to be waterproof.- +5
Hi Tenille, we are very sorry to see this review and to hear of your water issues with your Moochies. We can see that our colleague, Stephanie, had emailed you the day before yesterday, she had sent y...
Read moreou troubleshooting and had asked you to confirm some details in regards to your original order so we can further assist you, but you sadly have not replied to her as of yet. If you could please kindly get back to us via email this would be great as we would love to further assist you with this. Many thanks! - Moochies TeamI did reply to Staphanie I have screen shots of all communication. It wasnt until i contacted afterpay that someone responded. I have sent the watch back on Thursday 09/01/2020 via express post. I ema...
Read moreiled Stephanie to let her know that i had sent it and also a photo of the receipt for postage. I have not heard anything since Thursday.Gives you peace of mind
I brought this watch for my 8 year old daughter. Definitely gives me peace of mind when she is away from me. You can view tracking history and can contact her via phone call, messages and video call.
Hi Matilda! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
- Verified
Very easy to use and set up
We got this for our 7 year old son, mainly for after school. Very easy to use and set up, he absolutely loves it. He’s only complaint is there are no games. I love the safe zones and it notifies me when he has left the safe zone and the gps with his location. It’s great being able to control who can contact him. One of my sons favourite features is the pedometer, he tries to beat the days before steps.
Hi Robyn! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have! Remember, we are always here to help! :) - Moochies Team
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Hi Sarah! Thank you so much for your review! We are so happy to hear that you are delighted with your Moochies! Please do not ever hesitate to email us with any queries that you may have. Remember, we are always here to help! - Moochies Team