MotorOne Protektiv Vehicle Protection
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4 reviews · Statistics
Reviews
Outstanding product and customer service!!
I have a brand new CX-5 Akera and was really impressed with the service and product provided for paint protection and leather conditioning. The car looked amazing inside and out!!! Highly recommend this professional service.
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Expensive, doesn't last, and poor service
I had Protektiv applied to my new Isuzu Mux four years ago. The car is always parked in the open - and I highlighted this when talking with the sales people. After two years, I noticed some patchiness on the bonnet and roof. After four years it became serious - grey spots and patches over most of the horizontal surfaces - bonnet, roof, and window sills. I contacted MotorOne, and they sent me to have the car inspected by their "contractor". The contractor spent very little time and effort on the inspection (3 or 4 minutes). He was more con
... Read morecerned that the car was dirty, than that the surface coating was breaking down. He spent very little time looking at the patchy areas. My claim was refused because of "lack of maintenance". They referred me to some general cover-all paragraphs in the guarantee. In a follow up response, they made further general statements and said that it was "rare to see vehicles with [this] surface condition". Rarity is not a reason to reject a claim. I have since spoken with a more reputable "contractor". He indicated that these coatings typically last 2 to 5 years (so much for the "Lifetime Warranty"!). They made several suggestion about cause - I am inclined to say that it is sun damage - because of the location of the marks. I have now had the car polished (which removed the coating) and everything looks excellent - just like new. I am not interested in following up with MotorOne. They are not a reputable company. I cannot recommend Protektiv coatings - spend your money on a regular car wash. They are too expensive, they don't last long, and they are not well supported by MotorOne.
Window tint installation very poor and complaint process just as bad!
I purchased a new vehicle on the 22nd of May 2020 from Tynan motor group and paint protection and window tinting was arranged with motor one,and upon pick up from dealer I noticed a residue on two areas of vehicle and the tint on rear window having issues with excessive water marks.The dealer remarked that water marks would dry within a few days as it was not uncommon.on the 12th of June 2020 I took the vehicle back to dealer as the issue with tint and residue was to be dealt with,unfortunately to date the issue has not been rectified.Please note I have lodged a claim through a Motor one(15/06/2020)with no reply to date.
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Second Audi second paint treatment
Well in March of this year we traded our A5 Coupe in on a new A7 Sportback Black Edition and went with the same paint and leather treatment we had on our first Audi and it hasn't disappointed. Even when the car is dirty it looks shiny and clean but then when it is washed in the detergent supplied with the treatment kit the transformation is astounding and the water and dirt just beads off for weeks or months (depending on the weather). A truly great treatment and it cost me exactly the same amount three years later. Great Stuff.
Cheers Chris
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Questions & Answers
I am not impressed with your product or after sales service!
After being made to wait over a month for an appointment to check the claim which I have for defective paint protection (lodged 28/9/2023). My appointment was set for 8.30 am today which was less than convenient, and I had to move a number of meetings to be there. I waited at von Bibra Robina for over 40 minutes and there was no sign of anyone from Motorone, or any explanation.
If making the claim process inconvenient is your way of trying to make me give up, I can assure it won't work.
I have sent in pictures, a claim, a full explanation and want this matter resolved.
I will be taking this further with von Bibra also.
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