I brought a highchair, and they sent me the wrong colour. I waited over a week for a reply, with the lame excuse of them being to busy etc, they are supposed to be a big company, and that's not good enough! Also they refuse to replace my product with the correct colour! I will never buy from them again, and will never recommend to others.

Terrible customer service

I have been a long time customer of mumgo. Initially the first couple of orders arrived within a few days and all items ordered were there.
Since October all the orders that I have placed have taken about a month to be delivered and on every occasion there are items missing from the order that have been paid for.
I then need to follow this up via email, and have to wait for over a week for a reply with the same old excuse that they are busy with moving warehouse, and have limited stock due to the demand.
Will not be ordering ever again from them.

Accept order and payment when dont have item in stock, Bad customer service, waiting too long or delivery, unreliable service

I agree with the comments. I have now been waiting 5 weeks for my order. I too sent them an email to find out what was happening and not be sent an email back saying that someone will contact me within 2 days. Well its been a week and still nothing.
This is extremely poor customer service. I have other orders too that I placed since then and wonder if I will get these before xmas and one of them is a voucher which will expire next week.
After this I will never purchase anything from Mumgo again.
Ive now learnt that if a company doesn't display their phone number then they are a shonky business.

No service, No communication

I too have been waiting for almost a month for $200.00 of baby items that I need for when I have my baby in 2 weeks. Don't think ill be receiving them anytime soon as it has been 4 days since I emailed them with no reply even though they state 2 days max for a reply. Don't waste your money on this pathetic excuse for a company. Bad customer service!! Will never shop with mumgo again.
Some items are cheap
No customer service, no progress updates, no contact phone number

Dont use Mumgo. I was immediately charged for my items and am still waiting for dispatch nearly two months later. I tried emailing for a reason for the order taking so long and have been told that they are moving warehouse and can't tell me when my order will be able to be dispatched. I am waiting on Christmas presents that I have been charged for and look like I will have to purchase new items elsewhere.

Delivery is non existent as is Customer service

I placed my order on the 30 Oct and according to the shipping policy, I expected my delivery to made within the 15 days delivery time frame. However, 15 days came and gone and no package yet and that prompted me to email them to find out about my order. 2 days after, I received an email to inform that my order has been despatched! My order took 17 days after ordering to be despatched! In the next reply, delivery after despatch takes about 3-9 days!

I don't think I would get any update on my order if I didn't contact them! I don't care if they moved warehouse recently or had a huge influx of orders due to their recent media exposure!

Extremely Late delivery! Customer service.

Finally got one of my way overdue orders. Opened the box only to find a large blob of green chewed chewing gum sticking two of the packages together. Not only is that disgusting but it means that I can't give them away as presents - which is what I bought them for! No point even trying to return them after it took nearly a month to get them in the first - besides they'll only give you a credit anyway.

Can't return products can only get a credit - but I don't want to shop with them again!

I purchased 2 lots of 3 photo books. And now on day 21 and they havent bothered to answer any of my three emails. On their site it says dispatched, however the Australia Post tracking number they have supplied is fake with BOTH sales. I wouldnt even advertise with this company I feel sorry for Photo Deals Australia who Mumgo are currently dragging through the mud.

Sucked you in with cheap price, then p/h was more than the item cost. Item never arrive. No customer service. Fake tracking details.

I purchased 3 hardcover photobooks, received the voucher, made the books. Went to use the voucher and it was only valid for softcover. I know for sure I purchased hard cover books as I was quite determined that is what I wanted. Like everyone else, have contacted them by email (no phone no) and not received a response. Luckily for me the photobooks company - who have much better service - have agreed to honour them. Still no word from Mumgo. Vouchers will expire before I get a response from them. Steer clear!
Cheap products
You don't receive what you pay for, terrible customer service (no customer service!)

This site is a joke! I placed my order of 18 products totalling $123 37 business days ago. I have had to email the site 3 times now asking where my order is. Turns out they don't have 5 of the products i ordered in stock. They refunded me for the products out of stock and said that they would post the order ASAP. That was 8 business days ago. They state up to 15 business days for postage and up to 2 business days for a email response from the help centre. Both statements are incorrect. Do yourself a favour- Don't shop with mumgo

Stock problems, still haven't posted my order, take too long to respond to email, no phone number, the list goes on!

I ordered though mumgo and waiting for over 20 days to receive my order. I emailed them after 15 days. Although the website says that they will respond within 2 business days I havent heard from them at all. Seem like I have to forget the order now. I am very dissapointed and will never visit this website..
reasonable prices
No communication/havent received goods

After waiting over 4 weeks for an order with no communication at all (I sent them an enquiry email about the long wait time) the order finally arrived with a faulty product. I emailed them again regarding the faulty product and later that day I got a response (a week later) regarding the late delivery. I replied to that email letting them know again about the faulty product and I have had no response to either of the emails 5 days later. No phone numbers. Buyer beware. This company could get away with murder, I will be letting everyone I know to avoid them, it's just not worth the hassle to save a couple of dollars.

bad service, long wait for delivery, no communication, faulty products

Mumgo! Please note. Customers do not care if you are moving warehouses. November is a ridiculous time of year to do it. I am now up to day 15 of waiting for birthday gifts which need to be received by me in Sydney and then posted to NZ. Where are they?

This website has little or no customer service - and the deals are not that great. I will be going elsewhere.

Bad CS, Shipping times

Waited for 4 weeks for items to be delivered and nothing! I tried contacting Mumgo about my order but they have no telephone number and can only contact them via email which they dont answer at all (however they do state that will try to reply to emails in 2 business days)

Overall it is better to buy non bulky goods overseas from USA rather than this site. Mumgo just has terrible service! At least you know where David Jones and Myer are located and you can go see them. I cant wait to Amazon opens up in Australia and hopefully provides competition.

It's been a month and a week after I made an order through mumgo, i still haven't receive it yet... It's fully paid. The weird thing is i can't keep track on my order because i just can't find my order details in my mumgo account when i login. I made 3 complaints about this to their customer service, they won't help... So dissapointing

Bad service