Nescafé Café Menu Range (page 3 of 10)

I have been buying this product for many years, my go to treat. last month I bought two 26 value packs both with the new outside packaging. One pack had old sachet style decals, the other new. Old sachets tasted as glorious as usual, however the sachets with the new decals was absolutely tasteless. Won’t be buying any more

I’m sorry, I’ve been drinking these for years. Tried the new caramel latte this week. What is in it that’s not in the old type? It doesn’t taste the same and it’s leaving a bad taste in my mouth. So bad that I couldn’t drink a quarter of the cup. They are going in the bin. I noticed too that the others changed with the new packaging. Thought it was me until I read the comment before this one. What a shame.

The new packaging cappuccino decaf creamy and frothy is absolutely horrible, i don't no what has happened but thy taste like they have caramel in thm, i returned them back to store in nz but would only refund unopened box not box i opened to try, went to warehouse and bought up old packaging boxs of decaf cappuccino and thy were beautiful.

I love the sachet coffees and this one is my favourite full of flavour just perfect.I have tried others but this one is the best of all of them, so i usually buy two packs a fortnight

The new creamy frothy sachets, cappuccino and vanilla are now quite tasteless. Very disappointed. Marketing suggests they are the same, but they are not. We should be able to choose between original and creamy and frothy.

The taste has changed so much it is no longer the Mocha I have used for many years.It had a delicate smooth flavor, but now is a harsh chemical punch.

I wrote a review two weeks ago about the changed taste/texture of the mocha sachets. It elicited the “form reply” seen on all these reviews, inviting me to ring the 1800 number. I did and gave up after ten minutes waiting. Tried again next day, waited 15 minutes then was invited to leave a message with the answering service. I actually spoke to a real person, gave all details required, was assured I’d be contacted within 48 hrs. That was 2 weeks ago and I’ve heard nothing. Customer service is as bad as the taste of the new mochas!
Nescafé keep saying the problem is being fixed, but no timeline given. Why not just recall the “faulty” batches and start again?

Why has the issue with the mocha not been resolved after 6 months? Consumers are unhappy. The taste is very bitter, there is no froth. It is undrinkable without sugar and even with sugar still tastes terrible - chemical like. I understand it is not feasible to destroy all the current stock but why not give consumers the option to buy new stock that is back to the mocha we know and love directly from Nescafé? How are you planning on informing customers that the old mocha is back so we know when to buy again and how can we differentiate the new from the current in store?

I've been a fan and consumer of Nescafe Mocha sachets for many years. But not any more !!!! It's been a year or more since I've been able to open a packet of Nescafe Mocha without hurting my thumb. [Tear here... Hold firmly!! the new packaging says] Well, let me tell you, since you're testers are not. Scissors are the ONLY way to open these packets and I am NOT happy. Other companies have managed to conquer this - and they don't taste so bad either - why have I persisted with Nescafe? Answer... I'm not.

Bitter, undrinkable, chemically sweet undertones. Does not taste good, at all. OH my god. How can anyone drink this? Waste of 3.50. Lucky it was on sale. throwing the whole packet out.

Can we please have the tiramisu latte back as a permanant flavour please?? It was what started me on the sachets and i have now been through them all and none of them compare!! I need this in my life including the choc shaker and i thank you for your consideration. I will keep searching for it on the shelf forever! Kind regards.

Can you please inform me when this product will be back to its original formula so I don't waste any more money on the current undrinkable version? It has been some time...

The new Mocha is watery and has way less froth than the old Mocha. The old Mocha was smooth, sweet and more frothy than the latest version. This reminds me of Coke when they tried to replace the old Coke with the new coke back in the 80’s. Please don’t repeat the same mistake.

I love this mocha and buy it over the similar Greggs product. I just bought a new box from Countdown in New Zealand (this was a value pack that has new packaging to previous value packs). It tastes quite different and not in a good way. Also, the mouth feel is thin and the froth is thinner too. (I thought maybe a 'lite' version had been put out but it isn't.) Will be reconsidering whether the Greggs product is better than this.

I didnt like the old taste, accidentally purchased a pack just recently & was very surprised by a better taste. Different box too. Will keep buying this now.
Weird cos i read somewhere nothing has changed

The taste is absolutely terrible. The ingredients have changed. A bad batch of ingredients in the supply chain (as Nestle repeatedly claim) which cannot be traced or sorted in more than 6 months is simply spin. Maybe there is a bug in packaging department as well because the ingredients on the box appear different too. Instead of fixing the poor quality issue of the new formula, is the introduction of new packaging and artwork meant to help us forget the previous (great) mocha product?
Do loyal customers matter anymore?????????
Poor form..... change the formula back to the original because I don't think your new product is going to do much for you customer base.

I don't know, the new Vanilla latte tastes different, nowhere near as nice as the original. I can't believe it's the same as all the ones I've bought in the past. Definitely a different taste. Not happy...

Profit over people- there has been a definite change to this product-wont be buying it again & I spend hundreds on the stuff! Remember what happened to Cadburys?????We all buy Whittakers now.

I don't know what people are saying about the different taste. I've been buying this for ages and I've never noticed any change in the flavour. Nescafe is actually my no.1 preferred brand because of how good they taste, and they have a better froth than any others I've tried. I buy these weekly and I have nothing bad at all to say about these

Have been purchasing these for years but the taste has recently changed. No mention of anything on the box, but it’s certainly different. I’m not a fan of the new taste at all, please bring back the old ones.

Taste has definingly changed, no froth. Like eating bicarb :( Tried 4 boxes from different stores and threw them all out - what a waste. Totally disappointed and won't be buying them in future. I took one from each pack and yep can definitely taste the difference with the new blend.

Nescafe what have u dkne to yr mocca it tastes disgusting and no froth have tried yr new packaging hoping its back to normal but no.
Will not buy this product anymore.

I am totally disappointed with the taste of Mocha sachets recently. 100 per cent there has been a change. No froth on top and tastes different! Won’t be buying anymore!!!!

Have you guys changed the make cause I've been drinking these for 5 years and I mean 8 t0 10 a day every day and last month all the boxes I buy have a weird taste ..
I go to another place buy more and same deal ..
If they stay that way I will change drinks.
some thing has changed I'm curious if you have done any thing and if so has any one else complained

I used to buy the regular Vanilla Latte on occasion if it was on sale, so when I saw that there was now a 98% sugar-free version, I had to try it. I'm sorry I did - this tastes awful! Like earwax! I will not be repurchasing.